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Viewing 30 posts - 64,411 through 64,440 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 14:33

    Hello,

    Sorry for the delay.
    This element is out of date.
    Please use VC element http://prntscr.com/fgzc0x

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 14:23

    Hello,

    Please add this code in Custom css:

    .product .product-image-wrapper.hover-effect-mask .hover-mask{
        visibility: hidden;
    }
    .product .product-image-wrapper.hover-effect-mask:hover .hover-mask{
        visibility: visible;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 13:32

    Hello,

    Could you please provide wp-admin and FTP access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 13:27

    Hello,

    Try to use this code in Custom css:

    .top-bar .languages-area .sub-menu a {
        color: #9b9b9b !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 13:18

    Hello,

    You need to transfer fonts folder from /legenda/css/ folder to theme legenda folder.
    I’ve sent font-awesome.min.css file to your email. Please replace /legenda/css/font-awesome.min.css file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:56

    Hello,

    1. Please note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme to proper work with new versions.
    2-3. Could you please provide wp-admin access in Private Content?
    4-5. Please update all required plugins https://www.8theme.com/download-plugins/.
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:47

    Hello,

    Please check /framework/theme-function.php file and change http://prntscr.com/fgxvea to
    https://gyazo.com/b9f9a7074adfb924a8d680da3fb6cf70

    <?php $href = get_permalink( get_option('woocommerce_myaccount_page_id') );?>
                            <p><?php _e('You can access your account area to view your orders and change your password here: <a href="' . $href . '">' . $href . '</a>.', ETHEME_DOMAIN));?></p>

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:38

    Hello,

    Unfortunately, classico does not have such options by default.
    You can try to use some 3-rd party plugins, for example, WP All Export.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:28

    Hello,

    We didn’t find critical errors with WC 3.0.7 v. You can update the plugin https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fgxptu.
    Please don’t hesitate to contact us if you have any questions or find some problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:25

    Hello, @Serson,

    Could you please provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:24

    Hello,

    You can try to add this code in custom css:

    @media (max-width: 480px) {
        .top-bar {
            display: block !important;
        }
        .top-bar .languages-area {
            display: block !important;
            text-align: left !important;
            margin-top: 5px;
        }
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:11

    Hello,

    Sorry, but problems are not quite clear for me.
    Please provide screenshot for better understanding and clarify with more details.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 12:00

    Hello,

    I’ve sent shortcodes.php file to your email. Please replace /framework/shortcodes.php.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 10:22

    Hello,

    1. Please see screenshot http://prntscr.com/fguxh1
    2. If you select this type http://prntscr.com/fgw531, the page with search results displayed as http://prntscr.com/fgw73w. Please check it now. To display results as products please delete post_type="any" from your shortcode.
    3. Please use this code in Custom css:

    .single-product h4.meta-title {
        display: none;
    }

    4.

    .price_slider_wrapper .price_slider_amount button {
        background-color: blue;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:44

    Hello,

    The new update will be available within one week, maybe earlier.
    Also, we can send you the release candidate archive to test.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:40

    Hello,

    You need update theme to the latest version (3.0.2.1), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Log in to your account and go to the Downloads area.
    Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:23

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:16

    Hello,

    It was our bug with product id in this element. I’ve sent your report to our developers.
    It also will be fixed in our new theme update.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:05

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:05

    Hello,

    Please update theme to the latest version 3.2 https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:59

    Hello,

    Please update theme to new version – 3.0.0.1 http://prntscr.com/fgvcxb (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
    https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:53

    Hello,

    You need to check etheme.js file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:50

    Hello,

    I’m glad that problem was solved.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:49

    Hello,

    Check requirements described in the documentation https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade http://prntscr.com/fgv8q8

    Could you please provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:42

    Hello,

    Fixed. Please check now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:35

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:32

    Hello,

    It is standard place to show product gallery http://prntscr.com/fgv1xz http://prntscr.com/fgv2cxb
    To reduce it you can add this code in Theme Options > Custom css:

    .single-product .product-navigation {
        padding-bottom: 0;
    }
    .product-information .price {
        margin-bottom: 10px;
        margin-top: 5px;
    }
    .product-information .short-description {
        margin-bottom: 10px;
    }
    .single-product table.variations {
        margin-bottom: 0px;
    }
    .single_variation_wrap {
        margin-top: 5px;
    }
    .single-product .product-information {
        margin-bottom: 5px;
    }
    .single-product .product_meta {
        margin-top: 5px;
        margin-bottom: 5px;
    }
    .product_meta > span {
        line-height: 20px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:14

    Hello,

    Oh I see, you can reorder categories in Products > Categories and drag categories in order you need. Then go to Appearance > Widgets > “Woocommerce Product Categories” widget into “Shop Sidebar” area and select “Order by” – “Category Order”.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:04

    Hello,

    To get new strings you just need to synchronize translation files after theme update http://prntscr.com/fgusjg.
    Button Sync (Loco plugin) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2017 at 15:49

    Hello,

    I’ve deleted custom classes for elements and now you can see images.

    Please clear cache and check menu now.

    Regards,
    Rose Tyler.

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    Viewing 64,440 results - 64,411 through 64,440 (of 68,187 total)
Viewing 30 posts - 64,411 through 64,440 (of 68,187 total)
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