Deleting a large number of images triggers a 404 page, is there any time limit? topic of forum 8theme

This topic contains 9 replies, has 2 voices, and was last updated by Rose Tyler 4 months, 2 weeks ago.

Viewing 10 posts - 1 through 10 (of 10 total)

fabio_vito
Customer

May 13, 2017 at 10:23 pm #163033

Dear Support,

When I installed the legenda theme the first time, for some reasons some images in the media library got duplicated many times. I now would like to delete hundred or thousand of images (copies).

However, when I try to delete bulks of images, after I while, the media library redirects to the theme’s 404 page. This is preventing me to delete large number of images in one shot (i can only delete 10-12 images without triggering a 404 page).

Is there any loading time limit after which the theme shows a 404 page? If yes, how can I increase it? Could you please support me with this issue.

Best regards.

F.

Private Content Hidden

#163033

Rose Tyler
Staff

May 15, 2017 at 2:18 pm #163115

Hello,

It was the problem in older theme version. You need to delete images use FTP.
You won’t have such problem with new images.

Regards,
Rose Tyler.

#163115

fabio_vito
Customer

May 18, 2017 at 8:31 pm #163513

Dear Support,

Could you please confirm that if I update the theme to the new version I could delete the images in bulk?

Cancelling the images via FTP is not a solution considering that would break the link with the database and wordpress in general…

Best regards.

F.

#163513

Rose Tyler
Staff

May 19, 2017 at 2:14 pm #163591

Hello,

In new theme version, we solved the problem with product image duplicate, what was in one of the old versions.
At first sight, the problem with images deleting is not related to our theme, so please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin credentials in Private Content area.

Regards,
Rose Tyler.

#163591

fabio_vito
Customer

June 7, 2017 at 10:37 am #165187

Dear Rose,

Before replying I waited to update the theme, which happened yesterday.

I’ve now tried to delete thousands of duplicate images by selecting bunches of 50s in the media library. However, again, it results in a 404 page after trying to delete them. It appears that it deletes only 20-22 images before triggering a 404 page.

Is there a way to increase the time limit in order to allow the theme to delete all selected images without incurring in a 404 page?

Best regards.

F.

Private Content Hidden

#165187

Rose Tyler
Staff

June 7, 2017 at 1:32 pm #165209

Hello,

Could you please provide wp-admin and FTP access in Private Content?

Regards,
Rose Tyler.

#165209

fabio_vito
Customer

June 8, 2017 at 10:41 am #165277

Dear Rose,

No problem to provide the details however, could you please confirm that no files will be copied locally or, if so, deleted once the issue will be solved?

I trust you that the FTP access will not affect the website functionality.

Best regards.

F.

#165277

Rose Tyler
Staff

June 8, 2017 at 10:53 am #165281

Hello,

I confirm it. Please don’t worry. Also, we will inform you about any changes.

Regards,
Rose Tyler.

#165281

fabio_vito
Customer

June 8, 2017 at 1:22 pm #165307

Thank you. Details provided.

Private Content Hidden

#165307

Rose Tyler
Staff

June 8, 2017 at 3:42 pm #165325

Hello,

Please try to activate Storefront theme (Appearance > Themes > Install and activate) – official WC theme and check if you have this issue with our theme only or even with official theme too. Let us know the result.
Also, try to increase – https://prnt.sc/fhfhk1

Regards,
Rose Tyler.

#165325