Hello,

Sorry for the delay.
Please provide us with FTP credentials also.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
I have checked your site with official WC theme Storefront and saw the same problem. This means that problem related not to our theme. Try to disable 3-rd party plugins and then check the problem.

Regards,
Rose Tyler.

Hello,

You need to enter your purchase code to activate the theme and skip Setup Wizard. Then import your Theme options.

Regards,
Rose Tyler.

Hello,

Please provide the screenshot for better understanding.

Regards,
Rose Tyler.

Hello,

Sorry for the delay.
You can add Social Links element and set links to your accounts https://prnt.sc/ftqyof

Regards,
Rose Tyler.

Hello,

Please ignore the message about outdated files http://prntscr.com/fsujkp, it will be fixed in new theme update.
Try to disable all of your plugins except than woocommerce, clear cache and check the site on mobile.

Regards,
Rose Tyler.

Hello,

We have updated the theme on your staging site and made some changes in function.php of your child theme because your code in this file made the site broken. Please check the site and you can transfer it to your main site.

Regards,
Rose Tyler.

Hello,

The wp-admin credentials are incorrect now. Please check them.
What exactly template do you want to update?

Regards,
Rose Tyler.

Hello,

As I see you installed woopress theme http://prntscr.com/fssftx, but the old version. The latest theme version you can find on ThemeForest https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 (log in with your Envato account credentials and free download the latest version in Downloads section).
Please follow our documentation https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
You need to enter your purchase code to activate our new theme version.

Regards,
Rose Tyler.

Hello,

I’ve enabled Visual Composer http://prntscr.com/fss2pp and disabled demo footer http://prntscr.com/fss31s.
You need to add “8theme – Static Block” widget in Appearance > Widgets > Footer 1 or Footer 2 area and select a block http://prntscr.com/fss40b http://prntscr.com/fss4lc

Regards,
Rose Tyler.

Also, you can enable top bar and these links – http://prntscr.com/fsrnql http://prntscr.com/fsrnuq

Regards,
Rose Tyler.

Hello,

I’ve checked the registration on your site in internet explorer and seems it works fine (you can delete test users which were created). What browser version do you use?

Regards,
Rose Tyler.

Hello,

Thanks for the questions and for the interest.
Yes, you can use Royal theme without Woocommerce. This template can be used for any type of websites like business, corporate, portfolio, build mobile website, blog, personal, photo or image gallery, video gallery, etc.
Also, I want to draw your attention to our new theme – XStore https://8theme.com/demo/xstore/preview-new-2/

Regards,
Rose Tyler.

Hello,

Fixed. Please check.

Regards,
Rose Tyler.

Hello,

Done https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.