Forum Replies Created

Viewing 30 posts - 63,061 through 63,090 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 08:22

    Contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M;
    and set PHP version to 5.6.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 08:05

    Hello,

    Make sure that this option is disabled http://prntscr.com/gcsrpu
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 08:02

    Hello, @yea73920,

    1. You may find the latest version of VC plugin – https://www.8theme.com/download-plugins/page/2/ http://prntscr.com/gcsqgk, the latest version of theme you may find on ThemeForest https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 http://prntscr.com/gcsqtc
    2. All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.

    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 07:55

    Hello,

    1. You may use custom css to change background, for example,

    .overlay-slideup.ult-open {
       background-image: url(link to image) !important;
       background-repeat: no-repeat !important;
       background-size: cover !important;
    }

    https://prnt.sc/gcsls1

    2. Do you use this one?

    [checklist style="arrow"]
    <ul>
     	<li>Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam.</li>
     	<li>Eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem</li>
     	<li>Saspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.</li>
    </ul>
    [/checklist]

    provide me code that you use to show list and I will help you to display sentences one under one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 07:55

    Hello,

    Please try to use this code in function.php of your child theme:

    add_filter( 'woocommerce_product_categories_widget_dropdown_args', 'et_product_cat_widget' );
    
    function et_product_cat_widget( $args ) {
    global $wp_query;
    
    $args = array(
        'option_select_text' => __( 'Any Category', 'royal' )
        );
    
    return $args;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2017 at 07:53

    Hello,

    Sorry for the delay.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:29

    The wp-admin credentials are incorrect. Please check them.
    Did you face the problem when Storefront theme is activated?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:26

    Hello,

    You’re welcome!
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:18

    Hello,

    Please see screenshot http://prntscr.com/gc4cir

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:14

    Do you mean Promo Popup?
    You may use custom css code to add a background or change any style of elements (Theme Options > Custom css). I need to inspect code of your site to give you correct custom css.
    https://developers.google.com/web/tools/chrome-devtools/inspect-styles/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 16:01

    Hello,

    That means that our new theme version will be later available for downloading, do not worry about that.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:52

    Hello,

    Is your problem solved? http://prntscr.com/gc40c9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:28

    Please provide wp-admin access in Private Content and give me link to page with this content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:23

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:09

    Hello,

    You can install version or needed page manually using xml files import https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    or we may create needed pages for you.
    Please try this solution and then describe what exactly you can’t import.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 15:03

    Hello,

    Could you please provide a screenshot of page where you want to change this text?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 14:19

    You’re welcome!
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 14:18

    Hello,

    I can’t recreate the problem of images on my test site with the latest theme version, so very likely theme update will solve your problem.
    I’ve created test contact page with a map. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:57

    Hello,

    Could you please provide a screenshot?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:54

    Do you use new version of Safari? Even in Safari browser, I do not see the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:37

    Hello,

    1. We use default WP functions for blog images, so you can change images size in Settings > Media or use this code in Theme Options > Custom css to disable the mask:

    .blog .wp-picture .zoom >i {
        background: transparent;
    }

    2.

    .blog .wp-picture .btn_group a:first-child {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:26

    Hello,

    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product”).
    For facebook link you need change the following code, for example,
    <a href="http://www.facebook.com/sharer.php?u='.$permalink.'" class="'.$tooltip_class.'" title="'.__('Facebook', ET_DOMAIN).'" target="_blank">
    with your link
    <a href="here is your link" class="'.$tooltip_class.'" title="'.__('Facebook', ET_DOMAIN).'" target="_blank">
    Also we recommended to make all changes in the Child Theme.
    https://www.8theme.com/demo/docs/royal/index.html#!/2_child_theme
    https://codex.wordpress.org/Child_Themes

    Comments are related to WordPress default settings and they can be disabled in WP Dashboard > Settings > Discussion and for each post in Posts > Edit needed post > disable “Allow comments” http://prntscr.com/bpei3p (to display the mentioned field check settings in Screen Options as shown on the screenshot http://prntscr.com/bpehvg )

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 13:14

    Hello,

    I’ve checked your site http://prntscr.com/gc1ppz
    Please help me to recreate the issue. What browser do you use for testing?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 12:06

    Hello,

    Please try to select Menu design > Mega menu open by click and add this code in Theme Options > Custom css:

    .mobile-nav li.open-by-click.over > .open-child {
        width: auto; 
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 11:00

    Hello,

    You have 3 reviews without a rating http://prntscr.com/gc01hz.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 10:47

    Hello,

    I have sent this topic to our developer, unfortunately, he is on vacation, and we may return to your query only in a week. Please wait, sorry for the inconvenience.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 10:38

    Hello,

    5. Unfortunately, I can’t see this button in browser so can’t inspect the code and provide custom css to disable the button.
    6.
    Simply open function.php file of your child theme and add this code:
    http://prntscr.com/gbznti

    add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );
    
    function woo_remove_product_tabs( $tabs ) {
    
        unset( $tabs['additional_information'] );  	// Remove the additional information tab
    
        return $tabs;
    
    }

    8. You may simply add size guide image in product Description or link to size guide image or to page with needed information.

    You may check our demo of Classico and other themes to find some new idea for your site https://themeforest.net/user/8theme/portfolio

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 10:21

    Hello,

    Please check theme version in style.css file of an archive that you downloaded from ThemeForest. If in this style.css file you will find the latest theme version, that means there was some mistake in your update process.
    I would recommend you restore the site from backup and repeat update process via ftp
    https://www.8theme.com/demo/docs/idstore/#!/upgrade
    Don’t forget to create backup of your files and database before starting update process and export Theme Options in file http://prntscr.com/gbziy3
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 09:57

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2017 at 09:57

    Hello,

    Please make sure that you use the latest versions of required plugins https://www.8theme.com/download-plugins/.
    Then please check this problem with Storefront theme (official WC theme) to be sure that problem relates to our theme or to default WordPress functionality.

    Regards

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    Viewing 63,090 results - 63,061 through 63,090 (of 68,227 total)
Viewing 30 posts - 63,061 through 63,090 (of 68,227 total)
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