Forum Replies Created

Viewing 30 posts - 62,971 through 63,000 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 12:20

    Hello,

    Also provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 12:07

    Please provide your purchase code in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 12:06

    Hello,

    Please change previous code to:

    .product-content-image img, .home-carousel-product-pic img, .banner img{ 
         border: 1px solid black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 11:44

    Hello,

    Please contact your hosting provider support and ask them to increase
    – PHP max input vars to 10000.
    Make sure that file_get_contents function is enabled on your server. Let me know about results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 11:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 09:01

    Hello,

    I’ve sent your issue to our developers, this problem will be fixed in one of the next updates.
    By that time, you may add this code in Theme Options > Custom css:

    .products-loop .product-view-booking .content-product .product-image-wrapper .price, 
    .products-loop .product-view-booking .content-product .product-details .product-title {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 08:58

    Hello,

    Did you upload theme folder with overwriting?
    Please try this way of theme update: export theme settings in Theme Options > Import/Export > Import or Export your theme configuration > Export Options, then activate default theme (Storefront), rename woopress folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all is well, you can delete the old theme. Likely, after the update, you need to re-add widgets (Appearance > Widgets).
    Don’t forget to create backup of your files and database before starting update process!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 08:31

    Hello,

    Please try to add this code in custom css:

    .single-product .open-video-popup {
        top: 10px;
        right: 10px;
        left: auto;
        transform: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 08:16

    Hello,

    I’ve created test topic https://www.8theme.com/forums/mango-html5-template/ https://prnt.sc/gec8yf https://prnt.sc/gec942 without any problem. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2017 at 07:36

    So the problem of activation is solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 16:26

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 16:22

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 16:16

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 16:08

    Hello,

    In theme-function.php file of your parent theme (/woopress/framework folder) http://prntscr.com/ge299b. If it helps you will be needed to repeat such change after every theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 15:59

    I’ve re-uploaded theme folder. Please check home page now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 15:48

    Please provide access to your profile on our forum in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 15:01

    Hello,

    The wp-admin credentials are incorrect.
    Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 13:40

    Hello,

    Please provide your purchase code in Private Content.
    Note that may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 13:13

    Hello,

    Please contact your hosting provider support and ask them to increase
    – PHP max input vars to 10000.
    Make sure that wp_remote_get(), wp_remote_post(), file_get_contents functions are enabled on your server. Let me know about results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 13:07

    Hello,

    The text is a standard element of VC and the same problem you may face with a default theme, so this problem doesn’t relate to our theme.
    You may select Text and use tags https://www.w3schools.com/tags/tag_hn.asp http://prntscr.com/gdzn1j

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 12:49

    Hello,

    Contact your server and ask to enable wp_remote_get(), wp_remote_post() functions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 12:46

    Hello,

    Please comment this line of code http://prntscr.com/gdz4rr

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 12:36

    Hello,

    The wp-admin credentials are incorrect.
    Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 12:02

    Hello,

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 10:36

    Ok.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 10:15

    Hello,

    If you want to change what elements to display in fixed header you need to edit the script, there is no other way to change the fixed header structure.
    Please, do all the changes in child theme to avoid problem with next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 09:58

    Hello,

    Please disable option Just Catalog (Theme Options > E-Commerce > Shop).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 09:41

    Hello,

    Please try this code:

    .product-content-image img, .home-carousel-product-pic img { 
         border: 1px solid black;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 09:33

    Hello,

    I’ve checked your site and seems tabs work fine. Is your problem solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2017 at 09:18

    Hello,

    Please provide a link to your site and wp-admin access in Private Content.

    Regards

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    Viewing 63,000 results - 62,971 through 63,000 (of 68,221 total)
Viewing 30 posts - 62,971 through 63,000 (of 68,221 total)
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