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API request call error - by pipandsox - on WordPress WooCommerce support

This topic has 17 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

pipandsox

Participant

August 16, 2017 at 04:41

Hi,

Am trying to update the theme and have an active purchase code and am getting the message API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.

The web host has confirmed that 1.0.1e installed on the server. Can you please advise at your earliest convenience and I can provide FTP/wp-admin if required

#170154 Copied

16 Answers

Rose Tyler

Support staff

August 16, 2017 at 09:14

Hello,

Please read this topic https://www.8theme.com/topic/api-request-call-error-contact-your-server-providers-and-ask-to-update-openssl/

Regards

#170178 Copied

pipandsox

Participant

August 16, 2017 at 10:39

According to the license code we download, there is a licensee, is this the same as the buyer? How do we find if the buyer details are against the code?

Licensee:
Pip and Sox

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Rose Tyler

Support staff

August 16, 2017 at 10:43

Please provide your purchase code and wp-admin access in Private Content.

Regards

#170191 Copied

pipandsox

Participant

August 16, 2017 at 11:12

Details in private content.

At the moment, we only have Legenda 3.1 installed and activated as when I tried to use the latest version we ran into the issues and needed the site up, but happy for this to be installed and activated if you can assist.

Thanks for your assistance

Please, contact administrator
for this information.

#170198 Copied

Rose Tyler

Support staff

August 16, 2017 at 13:53

I will try to update the theme for you. Please provide FTP access in Private Content.
Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).
Note that was big woocommerce update, so many elements in the plugin and our theme functionality were changed. So you may need to edit your changes in the child theme that relate to woocommerce functionality to proper work with new versions.

Regards

#170215 Copied

Rose Tyler

Support staff

August 16, 2017 at 13:54

Please also heck these abilities availability from your hosting:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source ip address

Regards

#170216 Copied

pipandsox

Participant

August 17, 2017 at 01:14

Hi.

Confirming we have checked with the host and those are not blocked. FTP details in private content and we have made backups.

If you can please advise when done, that would be much appreciated. Thanks for your assistance

Please, contact administrator
for this information.

#170257 Copied

Rose Tyler

Support staff

August 17, 2017 at 10:55

Hello,

Seems the problem isn’t solved and the theme can’t be updated now. I have sent this problem to our developer, unfortunately, he is on vacation, and we may return to this problem only in a week.
Please wait, sorry for inconveniences.

Regards

#170284 Copied

pipandsox

Participant

August 17, 2017 at 13:28

Hi,

That is disappointing. Can you advise exactly what date the developer will be back so we can check in on a solution. Is it a week from today so the 25th August? The client is very keen to get this upgrade happening

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Rose Tyler

Support staff

August 17, 2017 at 14:35

He will be back 28th August.

Regards

#170304 Copied

pipandsox

Participant

August 28, 2017 at 08:47

Hi,
If you can please let us know when the developer has reviewed and resolved this today that would be great, so we can review anything needed to amend after the update

Thanks

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Rose Tyler

Support staff

August 28, 2017 at 13:13

Hello,

Please contact your hosting provider support and ask them to increase
– PHP max input vars to 10000.
Make sure that wp_remote_get(), wp_remote_post(), file_get_contents functions are enabled on your server. Let me know about results.

Regards

#170947 Copied

pipandsox

Participant

August 29, 2017 at 01:03

This has been rectified now. Thanks

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Rose Tyler

Support staff

August 29, 2017 at 07:36

So the problem of activation is solved?

Regards

#170975 Copied

pipandsox

Participant

August 29, 2017 at 09:41

Yes, thanks

#170986 Copied

Rose Tyler

Support staff

August 29, 2017 at 11:43

You’re welcome!

Regards

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