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Install issues. - by HarryGrigg - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

HarryGrigg

Participant

August 28, 2017 at 03:55

Hello,

I have been going back and forth with my hosting provider with still no resolution.

On install, i receive the following error when entering my purchase code,

‘API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version’

I have contacted my provider and they have assured me the server is running OpenSSL Version 1.0.1e-fips.

A 8Theme representative has asked that i contact on here with my FTP and login details.

Please help!

Harry

Please, contact administrator
for this information.

#170902 Copied Theme version: 4.1.1 WooCommerce version: 3.1.2

17 Answers

Laranz

Participant

August 28, 2017 at 04:55

Hi,

Please check this topic: https://www.8theme.com/topic/api-request-call-error-contact-your-server-providers-and-ask-to-update-openssl/

Let us know,

Thanks,
laranz.

#170905 Copied

HarryGrigg

Participant

August 28, 2017 at 08:21

Yes, i purchased with a registered with TF account, not a guest.
I have never had this issue with install?

#170918 Copied

Rose Tyler

Support staff

August 28, 2017 at 12:49

Hello,

Contact your server and ask to enable wp_remote_get(), wp_remote_post() functions.

Regards

#170941 Copied

Laranz

Participant

August 28, 2017 at 12:51

Hi,

Pass us the WP and FTP Login details, we will check what’s wrong in that.

Let us know,

Thanks,
laranz.

#170942 Copied

HarryGrigg

Participant

August 28, 2017 at 12:53

I have already sent my details in private section?

#170943 Copied

HarryGrigg

Participant

August 28, 2017 at 22:59

wp_remote_get(), wp_remote_post() functions are enabled.
Maybe deactivate the purchase code and try another?

#170972 Copied

HarryGrigg

Participant

August 29, 2017 at 09:52

This has been over a week now since i first contacted 8theme.
Is there anything further i can do?
I need to be online as soon as possible!
PLEASE HELP!

#170987 Copied

Rose Tyler

Support staff

August 29, 2017 at 11:44

Hello,

Please contact your hosting provider support and ask them to increase
– PHP max input vars to 10000.
Make sure that file_get_contents function is enabled on your server. Let me know about results.

Regards

#170995 Copied

HarryGrigg

Participant

August 29, 2017 at 12:01

PHP input has been edited to 10000 and file_get_contents was enabled.
Still no luck?

#170996 Copied

Rose Tyler

Support staff

August 29, 2017 at 12:07

Please provide your purchase code in Private Content.

Regards

#170998 Copied

HarryGrigg

Participant

August 30, 2017 at 00:22

Please see

Please, contact administrator
for this information.

#171049 Copied

HarryGrigg

Participant

August 30, 2017 at 08:06

??

#171068 Copied

Rose Tyler

Support staff

August 30, 2017 at 08:48

Activated.

Regards

#171078 Copied

HarryGrigg

Participant

September 7, 2017 at 08:44

Hello,
My product descriptions aren’t showing.
I have tried my disabling plugins, but still no luck.

Could you suggest anything else?

Harry

#171796 Copied

Rose Tyler

Support staff

September 7, 2017 at 08:55

Hello,

Have you checked if description works fine when Storefront theme (official WC theme) is enabled?

Regards

#171800 Copied

HarryGrigg

Participant

September 7, 2017 at 10:14

Yes it works fine in another theme.
What can i do?

#171818 Copied

Rose Tyler

Support staff

September 7, 2017 at 10:38

Did you make any changes in template files?
Please update theme to the latest version http://prntscr.com/gi5q6c

Regards

#171821 Copied
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