Current theme version is not compatible with Woocommerce 3.2.1 http://prntscr.com/gyj9v0. A new theme version will be compatible with latest woocommerce version, the new theme update will be released within 3-4 days. The problem will be solved after update.
Please provide wp-admin and FTP access in Private Content.
Also, latest theme version is 3.4. so please update theme, very likely your problem will be solved after update.
Regards
Rose Tyler
Support staff
October 18, 2017 at 07:48
Hello,
Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with the official theme too. Let me know result.
Regards
Rose Tyler
Support staff
October 18, 2017 at 07:47
Hello,
Please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and clear cache.
Regards
Rose Tyler
Support staff
October 18, 2017 at 07:39
Hello, @TutakJJ,
Please try to activate theme now.
Regards
Rose Tyler
Support staff
October 18, 2017 at 07:37
Hello,
Please provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
October 17, 2017 at 16:43
Yes, I see, it is strange problem that we do not have on our test site. Very likely it caused by one of your 3-rd party plugins, so try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins).
Regards
Rose Tyler
Support staff
October 17, 2017 at 16:19
Seems such changes won’t working from the child theme, you need to make changes in the file of parent theme.
To change fixed header menu color go to Theme Options > Color Scheme > Fixed Header Text Color.
Regards
Rose Tyler
Support staff
October 17, 2017 at 15:38
Hello,
You’re welcome!
Regards
Rose Tyler
Support staff
October 17, 2017 at 15:02
Hello,
Could you please check the same with a default theme, for example, Storefront? Let me know result and provide wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
October 17, 2017 at 14:53
Hello,
You’re welcome!
I am glad that you sorted out.
Regards
Rose Tyler
Support staff
October 17, 2017 at 14:41
Please update Visual Composer plugin (connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/). The latest versions of plugins you can find here.
Then clear cache and check.
Regards
Rose Tyler
Support staff
October 17, 2017 at 13:34
Hello,
Try to enter image size in pixels, for example, 200×100 (Width x Height).
Regards
Rose Tyler
Support staff
October 17, 2017 at 13:31
Hello, @kumapanda,
Thank you for the explanation.
Regards
Rose Tyler
Support staff
October 17, 2017 at 13:29
Hello, @richwebs,
Please provide a screenshot of the problem.
You may use such screenshot maker as Lightshot and provide screenshot link in Private Content.
If you use latest theme version 3.3 and see notice about outdated files, you need to delete “woocommerce” folder in the directory wp-content/themes/royal/ via FTP and upload new one woocommerce folder from the latest theme package, that you may download from ThemeForest.
If you have any questions about additional customization you can contact WP-Kraken team.
Regards
Rose Tyler
Support staff
October 17, 2017 at 09:33
Hello,
Please provide your purchase code in Private Content.
Regards
Rose Tyler
Support staff
October 17, 2017 at 09:29
Hello,
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
If you need help with additional customization contact WP-Kraken team because it’s not included in our support.
