Forum Replies Created

Viewing 30 posts - 61,411 through 61,440 (of 68,222 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 07:51

    Hello,

    Please ask your hosting provider support for FTP login details, then provide FTP and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2017 at 07:46

    Hello,

    I’ve sent style.css file to your email. Please check and replace the file in theme folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 16:10

    Hello,

    On My account page you see default woocommerce registration that relates to woocommerce plugin, you may change options in – http://prntscr.com/h0z11w

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 15:53
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 15:42

    Hello,

    Unfortunately, without success http://prntscr.com/h0ylne

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 15:11

    Hello,

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    4) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    In case you need professional help with site optimization you may contact wpkraken team because that is outside the scope of our support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 15:06

    Hello,

    The wp-admin credentials are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 15:02

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 14:31

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 13:45

    Hello,

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 13:33

    Hello,

    What header type do you use? Please provide link to your site.
    To change fixed header menu color go to Theme Options > Color Scheme > Fixed Header Text Color, also check Menu Font settings in Theme Options > Typography.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 13:28

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 12:44

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 12:31
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 11:12

    Hello,

    I’ve sent your request to our developers. Such option will be added in one of next theme updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 10:59

    Hello,

    Go to Appearance > Themes > http://prntscr.com/h0ujzx

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 10:51

    Hello,

    You’re welcome!
    Did you check the problem with Storefront theme?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 10:35

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 10:29

    Hello,

    I’ve sent your request to our developers, maybe such option for the widget will be added in one of next theme updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 10:06

    Hello,

    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 10:02

    Hello,

    Sorry, but your question is bit unclear. Could you please provide screenshot for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:56

    Hello,

    Image settings you may set in – http://prntscr.com/h0trkl

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:51

    Hello,

    You need to upload image with bigger dimension http://prntscr.com/h0tpn6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:47

    Hello,

    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check. Let us know result.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:43

    Hello,

    You’re welcome!
    Unfortunately not, such changes you need to make in parent theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:42

    Hello,

    The wp-admin credentials are incorrect. Please check them.
    Did you make changes in template files?
    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:15

    Hello,

    Is your problem solved? http://prntscr.com/h0ta5t

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:14

    Hello,

    Yes, it should be enough.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:10

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:05

    Hello, @scorleo,

    The plugin works only for one main menu item. You do not need to change the code for multiple images. In scripts.js file, you set id of main item, but for image names, you use ids of submenu items.
    You may provide wp-admin and FTP access in Private Content and We will create such menu example on your site.

    Regards

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    Viewing 61,440 results - 61,411 through 61,440 (of 68,222 total)
Viewing 30 posts - 61,411 through 61,440 (of 68,222 total)
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