Main Menu Removed on Product Category Pages

This topic has 8 replies, 4 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

  • Avatar: rwlee33
    rwlee33
    Participant
    October 21, 2017 at 03:18

    Very weird bug.

    The Main Menu gets removed when I go to a product category. On desktop and mobile.

    Shop page (Good): https://prnt.sc/h01ajj
    Category Page (Not Good): https://prnt.sc/h01byx

    Theme and plugins are updated

    Do you know what’s going on?

    Thanks,
    Rob

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: amzy
    Amzy Leel
    Participant
    October 21, 2017 at 04:07

    Hi,

    Unable to check your site.
    Check the screenshot link in the private content.

    Please, contact administrator
    for this information.
    Avatar: rwlee33
    rwlee33
    Participant
    October 21, 2017 at 04:32

    It says “Private Content Hidden” so I can’t see your screenshot.

    Why can’t you check my site?
    Screenshot links work. Logins work.

    Avatar: amzy
    Amzy Leel
    Participant
    October 21, 2017 at 05:11
    Avatar: rwlee33
    rwlee33
    Participant
    October 21, 2017 at 05:38

    Sorry, my bad. New link in private. I forgot the .au at the end.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2017 at 09:42

    Hello,

    The wp-admin credentials are incorrect. Please check them.
    Did you make changes in template files?
    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

    Regards

    Avatar: rwlee33
    rwlee33
    Participant
    October 23, 2017 at 09:56

    sorry, below

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 23, 2017 at 16:21

    Hello,

    Please, provide us also correct FTP access.
    Regards

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