Forum Replies Created

Viewing 30 posts - 60,901 through 60,930 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 11:22

    Hello,

    You need use some SEO plugin or contact SEO specialist regarding your query.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 11:19

    Hello,

    I’ve created “test slider” and “Contact us 1” page. Please check.
    You may add Post widget to Left side top bar area – https://prnt.sc/h8lww9
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:56

    Hello,

    Hope you are having a nice day.
    Please see screenshots http://prntscr.com/h8lww9 http://prntscr.com/h8lx4x

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:50

    Hello,

    Thanks.
    Could you please also write me results of your testing with Storefront and disabling of plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:40

    Hello,

    Could you please provide wp-admin access in Private Content?
    We’ll check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:38

    Hello,

    Accesses that you provided is not full, so I can’t check problem deeply.
    Please check your problem with a default theme – Storefront. Also, try to disable all 3-rd party plugins and then check.
    Let me know results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:34

    Hello,

    You need simply wait for finish of update process then the message should disappear.
    Did you read our documentation?
    Follow the steps below to update theme through FTP:
    Download the zipped package from ThemeForest and extract to your desktop.
    In the extracted package, you will find archive XStore_Theme_v.x.x.zip; the WordPress theme.
    Extract the zip file and upload the extracted XStore folder to /wp-content/themes/ folder on your server with overwriting.
    Check to see if you are using the latest version of the XStore Core plugin. Update this plugin if your version is not the most recent.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:28

    Hello,

    1. Please try to add this code in Custom css for mobile:

    .vc_row-no-padding .wpb_column {
        padding: 0 !important;
    }

    2. Could you please provide screenshot?
    3. Unfortunately, I can’t recommend any 3rd party plugin.
    Try to use default woocommerce elements or our [8THEME] Products element – http://prntscr.com/h8lkrc
    4. Try to use Insert Footers and Headers plugin to add the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:17

    Could you please provide wp-admin access in Private Content?
    We’ll check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:14

    Hello,

    Please go to WooCommerce > System Status > Tools and use the page installer tool.
    Read more here – https://docs.woocommerce.com/document/woocommerce-pages/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:12

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:12

    Hello,

    I do not see the code in console on your site.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:09

    Hello,

    You need to update parent theme.
    Don’t forget to create backup of your files and database before starting update process!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:06
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 10:03

    Hello,

    You need to change link_to_your_page to your link, for example <a href="http://www.....com/price-list/" class="button btn-black">CLICK HERE</a>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:59

    Hello,

    1. Please check now.
    2. Could you provide one more screenshot of this problem for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:48

    Hello,

    You’re welcome!
    I’ve checked your site console and do not see errors that relate to our theme files http://prntscr.com/h8l383 Please clear cache and check.
    Is your problem solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:40

    Hello,

    I am happy to see that problem solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:38

    Hello,

    I suppose the new update will be released within 5 days.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:33

    Hello,

    Hope you are having a nice day.
    1. Please read this topic https://www.8theme.com/topic/this-page-didnt-load-google-maps-correctly-see-the-javascript-console-for-tech/
    2. Sorry, but your question is a bit unclear for me. Could you please explain it in details?
    You may delete categories here – http://prntscr.com/h8kx88

    Also, go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.
    Thanks in advance!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:26

    Hello,

    Sorry, but your question is a bit unclear for me. Could you please explain it in details?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:22

    Hello,

    It means that the problem doesn’t relate to theme. You need to contact either author of the plugin that you use to create multilingual store or WooCommerce support. We provide support for issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:17

    Hello,

    Please contact your server and make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server. Let me know about results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:12

    Hello,

    Please see screenshots http://prntscr.com/h8knrr http://prntscr.com/h8koor (xstore/framework/shortcodes/products.php file).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:05

    Hello,

    Please add this code in Theme Options > Styling > Custom css:

    .et-blog .wp-picture .post-categories {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:03

    Hello,

    When I disabled all 3rd-party plugins – https://prnt.sc/h8kljo
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:59

    Hello,

    You may edit xstore/headers/standard.php file via FTP and change http://prntscr.com/h8kirq to http://prntscr.com/h8kjlo.
    Don’t forget to use the child theme to make changes in the file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:56

    Hello,

    We are happy to see that problem solved.
    We would be happy if you share your experience of using the product and the support quality you received. You can rate our product on Themeforest.
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:54

    Hello,

    I’ve checked your site and seems the code works fine – http://prntscr.com/h8kiuc Please clear cache and check.
    Also, if you add the code in Global Custom css, it is no needed to add the same code in other areas, because the code from the Global area will have an effect on all screen sizes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:47

    Hello,

    You’re welcome!

    Regards

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    Viewing 60,930 results - 60,901 through 60,930 (of 68,223 total)
Viewing 30 posts - 60,901 through 60,930 (of 68,223 total)
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