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Viewing 30 posts - 60,931 through 60,960 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:17

    Hello,

    Please contact your server and make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server. Let me know about results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:12

    Hello,

    Please see screenshots http://prntscr.com/h8knrr http://prntscr.com/h8koor (xstore/framework/shortcodes/products.php file).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:05

    Hello,

    Please add this code in Theme Options > Styling > Custom css:

    .et-blog .wp-picture .post-categories {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 09:03

    Hello,

    When I disabled all 3rd-party plugins – https://prnt.sc/h8kljo
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:59

    Hello,

    You may edit xstore/headers/standard.php file via FTP and change http://prntscr.com/h8kirq to http://prntscr.com/h8kjlo.
    Don’t forget to use the child theme to make changes in the file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:56

    Hello,

    We are happy to see that problem solved.
    We would be happy if you share your experience of using the product and the support quality you received. You can rate our product on Themeforest.
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:54

    Hello,

    I’ve checked your site and seems the code works fine – http://prntscr.com/h8kiuc Please clear cache and check.
    Also, if you add the code in Global Custom css, it is no needed to add the same code in other areas, because the code from the Global area will have an effect on all screen sizes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:47

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:40

    Hello,

    I am glad to hear that you sorted out.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:39

    Hello,

    Please check theme version in Appearance > Themes > XStore > Theme Details, if there is old one, try to update theme via FTP https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:35

    Hello,

    Please try to add this code:

    .single-post .posts-slider article .content-article p {
        min-height: 8vw;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:29

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Have you sorted out? http://prntscr.com/h8k9l5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2017 at 08:26

    Hello,

    You’re welcome!
    Let us know if you need any further assistance.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 14:54

    Hello,

    The terms & conditions link relate to woocommerce functionality so you need to check the problem with default woocommerce theme – Storefront.
    If the problem happens only with our theme please explain step by step how I can recreate it.
    On my test site, I can see visual composer code in terms & conditions area even with the default theme, so this situation relates to woocommerce functionality and can’t be fixed from our side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 14:42

    Ok. Let us know if you need any assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 14:41

    Hello,

    In makeup version prefooter area empty, there is shop sidebar block, but on the shop page sidebar is disabled, but I’ve recreated this block, the same with the Popup Transparent.
    To make copy of static blocks: you need copy text content of some block and add it in a new block text area, like https://gyazo.com/8270d38356dd9ef9b23688e988913703 https://gyazo.com/2f79e3f64b0daf3e9ba8f5aa567c8398

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 14:30

    1. Please contact your host and check if file_get_contents() function is enabled. If it’s disabled it may cause issues with import.
    Why do you need the wizard? You already have a child theme and pages, demo content already imported, so you may Skip Setup wizard http://prntscr.com/h88o6t
    2. Sorry, it is a bit unclear for me. As I see you already have Home Parallax http://prntscr.com/h88m60
    Please explain your problem with details for better understanding.
    3. There is no option for footer background color, but you may create footer static block using VC https://www.8theme.com/demo/docs/legenda/#!/footer and set needed color.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 14:01

    Hello,

    I’ve checked your home page and seems parallax effect works fine. Please explain your problem with details.
    Also, please check – https://wpbakery.com/video-academy/how-to-use-parallax-effect-for-row-background/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 13:34

    Hello,

    I’ve added “Shop Banners below the products”, “Top panel” static blocks.
    Copyright area http://prntscr.com/h87x91 > http://prntscr.com/h87xi3
    © Created by <a href="#"><i class="fa fa-heart"></i> &nbsp;<strong>8theme</strong></a> - Power Elite ThemeForest Author.
    <p style="margin-bottom:0;"><a href="#"><img src="https://www.8theme.com/import/xstore/wp-content/uploads/2016/05/payments.png" /></a></p>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 13:04

    Hello,

    Could you please provide link to your site and wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:53

    Hello,

    Please try to add this code in Theme Options > Styling > Custom css:

    .product-category .categories-mask span {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:50

    Hello,

    I’ve passed your request to our developers, and maybe in one of next theme versions, it will be added.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:49

    Hello,

    I’ve passed your request to our developers, and maybe in one of next theme versions, it will be added.
    Also, you may try to find a plugin that can provide this functionality.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:41

    Hello,

    We do not have such problem on our test site. If even after disabling plugins the problem wasn’t solved on your site and it was solved only by disabling performance in CloudFlare, it would be better to contact Cloudflare support to fix the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:34

    Hello,

    Just deactivate http://prntscr.com/h85kn5 and delete the theme on your old site and try to use the code on your new site.
    Contact us with your purchase code if you face any problem when you activate the theme on your new site.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:30

    Hello,

    Could you please provide link to your site in Private Content area to help me understand more?
    Thanks

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:28

    Hello,

    You may disable header search in Theme Options > General > Header Settings.
    Search is default content of the main sidebar. If you want to make this sidebar empty just add the empty text widget into the main sidebar, or you may select Sidebar Position > Without in [8theme] Layout options for the page.
    Also, try to add this code in Theme Options > Styling > Custom css:

    .home .content-page {
        margin-top: 2vw;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:26

    Hello,

    Sorry, but still we can’t connect. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:12

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2017 at 10:11

    Hello,

    I’ve recreated some of static blocks http://prntscr.com/h85a3e Please check.
    Sorry, but if you delete static blocks these can’t be automatically imported anymore.
    Let us know if you need any further assistance.

    Regards

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    Viewing 60,960 results - 60,931 through 60,960 (of 68,231 total)
Viewing 30 posts - 60,931 through 60,960 (of 68,231 total)
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