Forum Replies Created

Viewing 30 posts - 60,721 through 60,750 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:43

    Hello,

    Please use this code:

    .single-product #tab_reviews font font:last-child {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:36

    Hello,

    You need to update theme to 3.3 version https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2017 at 08:16

    Hello,

    I’ve passed the problem to our developers, but they can’t connect to your FTP. Please check it.

    Regard

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 16:33

    I’ve checked the “Terms and Conditions” area with Storefront theme – official WC theme and here we get the same result as with our theme. I see that with Storefront child theme it works as you want, but it only means that you may achieve needed result via additional customisation in files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 16:08

    Hello,

    Please give me full access to your admin panel.
    “Terms and Conditions” relate to woocommerce functionality and there is no option to open it in new window, also VC also doesn’t work in the “Terms and Conditions” window, even with the default theme.
    If you found out that it works fine with Storefront, please provide screenshot.
    Thanks in advance!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:24

    Oh I see, the problem caused by Massive Addons for Visual Composer plugin and the problem persist even with the default theme and standard elements of VC. So, until a new update of Massive Addons plugin will be released, you need to disable the plugin to be able to change colors for content elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:14

    Hello,

    Please note we don’t give guaranty for full theme compatibility with all 3-rd party plugins. You may disable Ajax “Add To Cart” option in Theme Options > Single Product Page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:07

    Please provide screenshot of element that you can’t change.
    Text of heading element you may change in settings – http://prntscr.com/hb91wv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 15:04

    Hello,

    Here available only “Place in header top bar” area. If you have CSS skills you may play around with styles and width of the area.

    To show an element on mobile only, you need to hide it on different devices https://wpbakery.atlassian.net/wiki/spaces/VC/pages/524299/Responsive+Settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 14:33

    Hello,

    You may add text element in Appearance > Widgets > Place in header top bar area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 14:30

    That is great thank you for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 14:10

    Hello,

    You’re welcome!
    Wish you the same.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:58

    Hello,

    I do not see the problem on your site, please see screenshot from our demo http://prntscr.com/hb7yvz. You may enable “Redirect to the cart page after successful addition” option in Woocommerce > Products > Display. Also, you may to disable Ajax “Add To Cart” option in Theme Options > Single Product Page.

    I would recommend you to change Fixed Header Text Color > Dark in Theme Options > Color Scheme.

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:53

    1. In this case, try to add this code:

    .post-type-archive-product .sidebar-left {
        display: none;
    }
    .post-type-archive-product .main-products-loop {
        width: 100%;
        left: 0;
    }

    2. You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:47

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:39

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:38

    Hello,

    Here you may find the latest version of VC plugin – 5.4.3 https://www.8theme.com/download-plugins/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/), also the latest version of xsrote is 4.12, please update theme if it is needed https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and then check the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:27

    Hello, @Joan Wardzala,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:14

    Hello,

    Could you please provide screenshot of the problem?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:12

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:10

    Hello,

    Please download the latest version from ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:07

    Hello,

    Please provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 13:06

    Hello,

    1. You may set http://prntscr.com/hb6du5 for the shop page.
    2. Please try to use this code:

    .sidebar .price_slider_wrapper .price_slider_amount {
    	display: -webkit-box;
    	display: -webkit-flex;
    	display: -moz-box;
    	display: -ms-flexbox;
    	display: flex;
    	-webkit-flex-wrap: wrap;
    	    -ms-flex-wrap: wrap;
    	        flex-wrap: wrap;
    }
    .sidebar .price_slider_wrapper .button {
    	-webkit-box-ordinal-group: 3;
    	-webkit-order: 2;
    	-moz-box-ordinal-group: 3;
    	-ms-flex-order: 2;
    	order: 2;
    	margin-left: 0;
        margin-top: 10px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 11:26

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 11:19

    I’ve enabled http://prntscr.com/hb5ww7 Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 11:15

    You’re welcome!
    1. Please try to use this code in custom.css:

    @media (min-width: 980px) { 
    	.header1 .logo {
    	    width: 40%;
    	    float: right;
    	}
    }

    You may edit header structure in the file header.php. We recommend making changes in the child theme not to lose changes after the theme update.
    2. Please provide wp-admin access in Private Content and write which sliders missing.
    3. You can use MailChimp widget to create newsletter form:
    https://www.8theme.com/demo/docs/legenda/index.html#!/newsletters
    Unfortunately, there is no such option to shown popup only on the home page.
    4. Go to Theme Options > Products Page Layout > Product Image Hover > Images Slider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 11:00

    Please go to Visual Composer > Role Manager > Post Types > Custom > choose all the post types you want to use VC for, then try to edit – http://prntscr.com/hb5oc7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 10:25

    Hello,

    Hope you are having a nice day.
    Here is limit – 6 columns for mega menu http://prntscr.com/hb52u2, but if you need 8 columns, you may create static block using VC, for example, http://prntscr.com/hb54l3 > create custom widget area and add the static block – http://prntscr.com/hb5580 > select the widget for the menu item http://prntscr.com/hb57w0 > http://prntscr.com/hb5842

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 10:05

    Hello,

    Ok. Thanks.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2017 at 10:04

    Hello,

    Sorry but seems it not possible using only elements of VC, Likely it requested additional customization in files. Sorry, but customizations are not covered under our Support Policy.
    If you need help with additional customization contact WP-Kraken team.
    Hope you understand this matter, thank you.

    Regards

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    Viewing 60,750 results - 60,721 through 60,750 (of 68,231 total)
Viewing 30 posts - 60,721 through 60,750 (of 68,231 total)
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