November 14, 2017 at 12:04 pm #177556
hi we update blanco theme at the last version with wordpress and woo commerce lasts versions , after this we have this error of first page and second page of some product category
below the address:
you can check that in the third page start to show product .
i identify that the problem is in catalog visibility , if you have some product in this category and set to hide , the result is like this
best regardsPrivate Content HiddenNovember 14, 2017 at 1:35 pm #177567
Please check if the problem persists with default woocommerce theme – Storefront.
If you face the problem only with our theme, please try to disable all 3-rd party plugins and then check. let me know results.
RegardsNovember 14, 2017 at 1:53 pm #177571
1)hi i try to activate storefront and works perfectly
2) i try to deactivate all plugins on my installation , but the problem still remain the same
FrancescoNovember 14, 2017 at 2:03 pm #177572
Could you please provide wp-admin and FTP access in Private Content?
RegardsNovember 14, 2017 at 4:32 pm #177603
in private content the informationPrivate Content HiddenNovember 15, 2017 at 8:58 am #177631
I’ve activated parent theme – https://prnt.sc/hanx6l, so please check changes that you made in child theme.
RegardsNovember 15, 2017 at 11:42 am #177658
thank you for your cooperation , but there is a problem, i set some product hide from the catalog (built in functionality of wordpress) like the first one at this address https://www.ideedaprodurre.com/product/abbonamento-4-%e2%96%ba-view-textile-magazine-n-119/,
i send you the print screen of setting .
and i see those product in the list .
In previous version of your theme everythings work perfectly , i can set hide and i don’t see in list , i think there is some problem with this setting.
all the best
FrancescoNovember 15, 2017 at 1:57 pm #177669
Please provide FTP access in Private Content.
RegardsNovember 16, 2017 at 11:13 pm #177843
in private content ftp informationPrivate Content HiddenNovember 17, 2017 at 9:48 am #177869
Seems it was a problem in blanco/woocommerce folder because I’ve renamed it and upload woocommerce folder from latest theme archive and the problem was solved https://www.ideedaprodurre.com/categoria-prodotto/sfilate/uomo-sfilate/colori-tessuti-uomo-sfilate/
So you may check changes in old woocommerce files in parent theme folder or delete “_woocommerce” http://prntscr.com/hbkw93
RegardsNovember 17, 2017 at 11:36 am #177884
hi thank you for your response .
unfortunately the problem still remain the same , the category that have problem is :
as my previous post i think the problem is in hide from catalog in bundle function of woo commerce
best regards .November 17, 2017 at 11:45 am #177886
Please activate Storefront theme and check https://www.ideedaprodurre.com/categoria-prodotto/sfilate/donna-sfilate/ or see this screenshot https://prnt.sc/haq25t, so seems the problem doesn’t relate to theme.
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