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Issue with translating strings with WPML

This topic has 10 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

AmbasciatoreGusto

Participant

November 24, 2017 at 17:10
Hi,
I am experiencing an issue with WPML. When I update the translation in the string translation window and I refresh the shop page I see my new content in Italian, but after a few minutes it goes back to the english version all the time.

These are the 3 shops:
http://www.ambasciatoregusto.com/negozio/
http://www.ambasciatoregusto.com/en/shop/
http://www.ambasciatoregusto.com/de/online-shop/

Th e prcess step by step:

1) content updated in WPML https://my.pcloud.com/publink/show?code=XZD6k57ZI3HNnOKv1NXNe8s28wGYBhHFQB8k

2) It is showing on the website https://my.pcloud.com/publink/show?code=XZvqk57ZIAb4zYi3cGfqUpBClalN07Yd8bRV

3) two minutes later it jumps back to the EN version https://my.pcloud.com/publink/show?code=XZPtk57ZxsXaP83bSbz5Y6j6luEetXMjwaRV

and in WPML a chop of code appears all the time immediately after the string:
```
<div class="pcl_tooltip_box" style="display: none;">Image already added
<div class="arrow border"> </div>
<div class="arrow"> </div>
</div>
<div class="pcl_global_mask"> </div>
```
Please see here as it happens on the articles as well and I guess it might be Visual Composer. https://my.pcloud.com/publink/show?code=XZdqk57ZMX41gDEdydBSPhrGnh6YsQpPqy1V

I noticed this in other templates I was working with in the last 3 months in all posts, do you have any idea about what it might be? something related to the latest WordPress updates or Visual Composer as I mentioned before?

– I deactivated the plugins that might conflict with WPML
– I cleared the cache

Please, contact administrator
for this information.
#178664 Copied Theme version: 3.4 WooCommerce version: 3.2.4
9 Answers

Rose Tyler

Support staff

November 27, 2017 at 16:14

Hello,

Sorry for the delay due to the weekends.
Please clear cache and check it now.

Regards

#178791 Copied

AmbasciatoreGusto

Participant

November 27, 2017 at 17:55

Hi, it looks like its workinbg: http://www.ambasciatoregusto.com/negozio/
What did you do to solve the problem?

#178807 Copied

Rose Tyler

Support staff

November 28, 2017 at 08:29

Hello,

We simply re-saved translation.

Regards

#178826 Copied

AmbasciatoreGusto

Participant

December 4, 2017 at 18:29

Hi,
I aldso saved multiple times and it was showing for the first 10 minutes.
I contact you as the problem it is still there, the EN content popped back on the Italian shop: http://www.ambasciatoregusto.com/negozio/
Do you have any idea?
Thanks for having a look

#179275 Copied

Rose Tyler

Support staff

December 5, 2017 at 08:58

Hello,

Please provide FTP access in Private Content.
Did you make changes in template files of parent theme?

Regards

#179290 Copied

AmbasciatoreGusto

Participant

December 8, 2017 at 16:49

Hi, I didn’t do any change to the template or Child theme. I simply switched template and child theme a few time to test a few features of the DHL shipping tab that wasn’t working properly. The clients weren’t able to select the preferred shipment cost on the payment process, so orders got stuck on the way.

Federico Fioravanti

Please, contact administrator
for this information.

#179749 Copied

Rose Tyler

Support staff

December 11, 2017 at 10:26

Hello,

Sorry for the delay.
Seems there was a problem with translation text from Product Page Banner area, because of as a rule this area using to add only banner (image). We have fixed it in legenda/wpml-config.xml file. Also, the fix will be added in next theme update.
Please clear cache and check the translation now.

Regards

#179837 Copied

AmbasciatoreGusto

Participant

December 11, 2017 at 15:26

Hi, this is great, it looks like it is working now. Do I need to do anything, just update the theme as soon as the new version will be released?

Fede

#179859 Copied

Rose Tyler

Support staff

December 11, 2017 at 15:43

Hello,

You’re welcome!
You do not need to do anything, simple update theme once the new version will be available.

Regards

#179860 Copied
Tagged: issue, translating strings, woocommerce, wordpress themes, wpml
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