Product vídeo - by Rodrigo - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Rose Tyler

  • Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 5, 2017 at 09:57

    Hello…
    I have uploaded a mp4 video..but I can’t see it…Whats’s wrong?
    https://thesockstore.es/wp-content/uploads/2017-12-05-09.34.30.jpg

    Many thenks!!! 😉

    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 10:36

    Hello,

    Hope you are having a nice day.
    Please try to disable 3-rd party plugins and then check the issue.
    Let me know result and provide me link on product with the video.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 5, 2017 at 10:59

    Hello Rose…sorry, 3-rd party plugins? Contact form 7? Witch one?

    Regards,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 11:04

    Means plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 5, 2017 at 11:20

    Uff…too many changes…I will look for another solution…thanks!!!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 11:32

    What exactly do you mean? Simply temporarily deactivate 3rd party plugins and then check if problem solved, then activate plugins back.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 5, 2017 at 11:59

    I’m tired..all weeks I have problems about plugins versions or about updates or wherever…all weeks there are updates that means problems with some plugins..I’m tired…This system means problems..a lot…

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 5, 2017 at 12:03

    Woopress means to be a private detective lookin for problems of compatibility…all time..all weeks

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 5, 2017 at 12:04

    And problems with te traductions..all time..al weeks..again and again…I’m very very tired…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2017 at 13:34

    Oh I see, to solve the problem with video, please add this code in Custom css:

    .single-product .product-images-slider .owl-controls .owl-buttons div {
    	height: 70%;
    	top: 15%;
    }

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 5, 2017 at 18:06

    Global custom CSS..? Doesn’t work…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 08:38

    Hello,

    Please clear cache and check one more time https://gyazo.com/f648370e4446744db1cfa7f7628aa92c

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    December 11, 2017 at 09:35

    Ok..thanks!!
    the cache was clean..but I did not see the location of the video…
    Many many thanks again Rose…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2017 at 09:42

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

  • Viewing 14 results - 1 through 14 (of 14 total)

The issue related to '‘Product vídeo’' has been successfully resolved, and the topic is now closed for further responses

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