Try to enable debug mode and check error notices on site. Also, try to rename (via FTP) plugins that you updated. Let me know results and provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
December 6, 2017 at 08:26
Hello,
I am glad that you sorted out.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 17:01
Hello,
Did you upload font via Theme Options http://prntscr.com/hjg5nd? What exactly font do you want to use? Make sure that this font is supported by IE.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:55
Hello,
Please make sure that all your plugins are updated https://www.8theme.com/download-plugins/
Also, provide wp-admin access in Private Content so we could check the problem.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:52
Hello,
Thanks for the topic. Hope you are having a nice day.
Could you provide link to your site and wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:51
Hello,
Thanks for the topic.
Registration on this page http://prntscr.com/hjfyt2 is default and it relates to woocommerce functionality, so you need to contact woocommerce support.
Feel free to ask, if you have any other questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:44
You’re welcome!
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:43
You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:42
Hello,
Thanks for the topic.
Please provide link to your site to better understanding.
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:38
Hello,
You may use link to tab, for example <a href="#tab_reviews" id="tab_reviews" class="tab-title"><span>Reviews</span></a>
Regards
Rose Tyler
Support staff
December 5, 2017 at 16:14
You’re welcome! 🙂
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 5, 2017 at 15:51
You’re welcome!
Regards
Rose Tyler
Support staff
December 5, 2017 at 15:37
Please update Revolution Slider plugin https://www.8theme.com/download-plugins/page/2/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
@media only screen and (min-width: 992px) {
.header-wrapper.header-advanced .header-search.act-default select {
height: 38px;
line-height: 38px;
}
}
Regards
Rose Tyler
Support staff
December 5, 2017 at 15:05
Hello,
Thanks for the topic. Hope you are having a nice day.
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins) and then check the issue.
1. Please describe your problem in details and with screenshots. Does it work fine with WC default theme – Storefront?
Did you make changes in template files of theme?
Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page and check it the problem will be solved. Let me know result.
If problem won’t be solved, please provide wp-admin and FTP access in Private Content.
2. Try to change your Main color in Theme Options > Color Scheme.
Regards
Rose Tyler
Support staff
December 5, 2017 at 14:11
You can change size-guide.png image (xstore/images).
Regards
Rose Tyler
Support staff
December 5, 2017 at 14:05
Hello,
Could you please provide some screenshots of this problem to help me understand more?
Regards
Rose Tyler
Support staff
December 5, 2017 at 14:00
Hello,
Could you provide link to your site and temporary wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
December 5, 2017 at 13:41
Hello,
Thanks for the topic. Hope you are having a nice day.
Please describe your question with more details for better understanding.
Regards
Rose Tyler
Support staff
December 5, 2017 at 13:34
Oh I see, to solve the problem with video, please add this code in Custom css:
Please provide screenshot of the problem to better understanding.
Could you provide wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
December 5, 2017 at 13:15
Hello,
Please try to synchronize translation and then check.
If it won’t help, please provide me screenshot of the problem and wp-admin + FTP access in Private Content.
Regards
Rose Tyler
Support staff
December 5, 2017 at 11:32
What exactly do you mean? Simply temporarily deactivate 3rd party plugins and then check if problem solved, then activate plugins back.
Regards
Rose Tyler
Support staff
December 5, 2017 at 11:31
Please check Look Book page now.
Regards
Rose Tyler
Support staff
December 5, 2017 at 11:23
Hello,
Please try to activate theme now.
Note that you may use the 1 license for the 1 dev domain and 1 live domain. To activate theme on new site you need to deactivate it (via Theme Options) on old site. Please keep in mind that you can use our theme license for 1 end product only.
