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Viewing 30 posts - 60,121 through 60,150 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 14:37

    Hello,

    Please provide link to the page and wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 14:36

    Hello,

    1.

    .meta-post .meta-divider:last-child {
        display: none;
    }

    2. Comments are related to WordPress default settings and they can be disabled in WP Dashboard > Settings > Discussion and for each post in Posts > Edit needed post > disable “Allow comments” http://prntscr.com/bpei3p (to display the mentioned field check settings in Screen Options as shown on the screenshot http://prntscr.com/bpehvg).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 14:33

    Hello,

    Please see screenshots of single product settings from our demo http://prntscr.com/hkbpai http://prntscr.com/hkbpi0
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 14:29

    You need to upload all images. Ids of menu items you can find using dev tool https://gyazo.com/b05b8986b8b1e3dff159bc807227c4fa + https://gyazo.com/0a91617b18e779a827642782d7dc8360

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 14:15

    Hello,

    Please clear cache and check one more time http://prntscr.com/hkbg6y

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 11:41

    You need to upload images for all menu items and set names of images with appropriate menu item id, like 6537 – Sistema Extraible: https://prnt.sc/hk8fyd https://prnt.sc/hk8fga

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 11:16

    Hello,

    Please try to activate theme now.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. To activate theme on new site you need to deactivate it (via Theme Options) on old site. Please keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 11:08

    You need to upload images for menu links into appropriate folder via FTP.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:47

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:39

    You’re welcome! 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:38

    Hello, @Walid

    Thanks for the notice.

    Reagrds

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:34

    Hello,

    Please read our documantation and update plugins via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regard

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:32

    Hello,

    I’ve uploaded Eight Theme Menu image dropdown plugin. Please check menu now http://prntscr.com/hk8evy
    You need to place the necessary images into folder displayed on screenshot width menu item id http://prntscr.com/hk8fga Menu item id you can find using dev tool http://prntscr.com/hk8fyd

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:16

    Hello,

    You need to change the image in parent theme or try to use this code:

    .yith-wcwl-add-to-wishlist a::before {
        content: "\f004";
        font-family: "FontAwesome";
        background: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:11

    Hello,

    You’re welcome!
    1. I’ve cleared this field http://prntscr.com/hk850g Please check now.
    2. Video Backgrounds doesn’t work on mobiles, tablets because of this is a predefined behavior of mobile browsers to prevent fast battery discharge on mobile devices. You can set screenshot of your video as Background Image, it will be shown instead of video on small screens.

    Also For some reason the “categories” is not aligned properly on a mobile version

    – please provide screenshot for better understanding and link to page with the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:02

    Hello,

    Please provide also FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 10:00

    Hello,

    Fixed. Please re-check update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 09:57

    Hello,

    Such menu request additional customization, please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 09:43

    Hello,

    Simply change the color of heart icon http://prntscr.com/hk7u4q via photoshop.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 09:38

    Hello,

    Ok, please let me know result of checking.

    Please update Screets Live Chat plugin to 2.2.8.1 version https://www.8theme.com/faq/ (How to update plugins included in theme?).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 09:33

    Hello,

    1.

    On my website (www.puntobebe.it) there are two scrollbar on the right side of the page.

    – did you delete custom css code?

    And the page media library don’t charge again… and I can’t charge any image again…

    – as I said before, media library functionality doesn’t relate to theme and you need to contact WordPress support or your hosting provider to solve the problem.

    And my Header custom HTML was delete…. for 4th times!!!

    – do you mean the code of header into Theme Option? You can make export file of options to prevent loosing (Theme Options > Import/Export > Options > Export Options).

    2. Fixed header inherits menu of the main header and this can’t be changed.

    3.

    and the cart doesn’t work properly when put inside a product…

    – please describe your problem in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 09:16

    Hello,

    I’ve sent minimal.zip file to your registration email. Please check.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 09:03

    Hello,

    You need to change icons.png image (royal/images/sprite).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 08:58

    Hello,

    Please try to change previous code to:

    .woocommerce-breadcrumb, #breadcrumb {
        display: none;
    }

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 08:55

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 08:55

    Hello,

    I’ve installed Loco Translate plugin. Please read this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for royal theme).
    To translate theme go to Loco Translate > Themes > ROYAL – 8theme WordPress theme > Dutch > http://prntscr.com/hk7am9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 08:42

    Hello,

    We’ve changed slider settings, please see screenshots http://prntscr.com/hk74ok http://prntscr.com/hk74ub also we changed background image and added text element http://prntscr.com/hk75a5.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 08:25

    Hello,

    Please update theme https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code and SKIP Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2017 at 08:21

    Hello,

    You need to update WPBakery Visual Composer, Ultimate Addons for Visual Composer and Screets Live Chat plugins.
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

    Regards

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    Viewing 60,150 results - 60,121 through 60,150 (of 68,223 total)
Viewing 30 posts - 60,121 through 60,150 (of 68,223 total)
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