It is strange because of presets are saved in DB and you shouldn’t lose it after the plugin update. Also, we do not have this problem on our test site, so please your presets check one more time.
In your case, I would recommend you contact the plugin author and ask about such problem.

Regards

Hello,

You’re welcome!
Please see screenshots http://prntscr.com/hlwefw http://prntscr.com/hlwejn http://prntscr.com/hlwenz http://prntscr.com/hlwesq
Also, in the interior version we use this custom css code for the header and fixed header (Theme Options > Styling > Custom css):

.fixed-header{
    border-top:none;
}
.header-color-dark .cart-summ:hover .cart-bag .badge-number{
    color:#fff !important;
}
.page-heading.bc-size-large .title {
    margin-bottom: 10px;
}
.template-container .page-heading .col-md-12 {
  display: -webkit-box;
  display: -webkit-flex;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-orient: vertical;
  -webkit-box-direction: reverse;
  -webkit-flex-direction: column-reverse;
      -ms-flex-direction: column-reverse;
          flex-direction: column-reverse;
}
.navbar-header.show-in-header{
    width:125px !important;
}
.header-xstore .menu-wrapper, .header-xstore .header-logo, .header-xstore .navbar-header {
    width: auto;   
}
header.header ul li,
.fixed-header ul li{
    padding:0 24px !important;
}
header.header ul li a:after,
.fixed-header ul li a:after{
    background-color:#302e2e !important;
    margin-top:5px;
}

Regards

Please update 8theme Core plugin to 1.0.19 v (Appearance > Install Plugins) and check versions of all other plugins https://www.8theme.com/download-plugins/
Also, try to disable 3-rd party plugins and then check the problem. Let us know results.
Do you have the issue with contact forms only with our theme or even with default theme activated?

Regards

Hello,

You’re welcome!
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

You’re welcome!
Feel free to ask if you have any other questions.

Regards

Hello,

To add additional elements, like “My Account Link” and Search field, in the fixed header, you need to make changes in template files, because there is no option to make it from admin panel.
Feel free to ask if you have any other questions.

Regards

Hello,

Thanks for the topic. Hope you are having a nice day.
Could you please provide wp-admin access in Private Content?

Regards

Hello,

This topic will be closed because issues are solved. Please kindly open up new tickets for additional questions.

Regards

Hello,

Thanks for the topic. Hope you are having a nice day.
Please also update Massive Addons for Visual Composer plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/
if this won’t help, please provide temporary wp-admin access to check the problem deeply.

Regards

Hello,

Please check Appearance > Widgets > Shop filters.
Read more https://www.8theme.com/documentation/docs/widgets-custom-widget-areas/

Regards

Hello,

Sorry for the delay due to the weekends. Hope you are having a nice day.
Please describe your problem in details. Which strings you can’t translate?

Regards

Hello,

You are right, there is no option to show brands in hierarchy list for now.
I will send your request to our developers, hope such possibility will be added in one of next theme updates.

Regards

Hello,

Sorry for the delay due to the weekends. Hope you are having a nice day.
At first, you need to update theme to 3.3 version that is compatible with latest woocommerce version –
https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

Regards

Hello,

Please try to use this code:

.post-images .blog-mask, .product-category .mask-container .block-mask {
    display: none;
}

Regards

In this case, you need to create translations to your language for these plugins: Loco Translate > Plugins.

Likely it relates to translation of woocommerce plugin.

Regards