Forum Replies Created

Viewing 30 posts - 59,671 through 59,700 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2017 at 08:49

    Hello,

    Thanks for the topic.

    Please make sure that you also updated all plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ ).
    Delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload this folder from latest theme archive, to avoid problems with old files.

    If your problems won’t be solved, please provide me temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2017 at 08:34

    Hello,

    You use old theme version but latest version of woocommerce plugin.
    Please follow our documentation and update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and update all plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Here you may find our changelog https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes
    Don’t forget to create backup of your files and database before starting update process.
    You need to enter your purchase code to activate the theme and skip Setup Wizard. We have added few options for the cart/search/wishlist, so after update you will need to choose the position of these elements in Theme Options. Likely, after the update, you need to re-add widgets (Appearance > Widgets).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 16:36

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 15:49

    Also, I see that on this site you use 3.1 version that is not latest. Did you try to update theme on this site? Do you get the same http://prntscr.com/hsx9yh error when tried to activate theme?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 14:56

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 14:55

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 14:48

    Next problem apears. After this “update” on chrome the site auto scrolls down to the footer after the site is loaded new.

    – I checked your site and do not see the problem. What version of browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 14:46

    Dear Maveric2005,

    You’re welcome!
    Not all our customers using this chat, so in your case, it is better to use custom code. But I’ve added your topic to our task list, our developers will check this conversation and make a decision on this. Follow the changelog https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 14:32

    Hello,

    Try to add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .single_add_to_cart_button {
        position: fixed;
        bottom: 0;
        transform: translateX(-50%);
        width: 100%;
        z-index: 3;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 14:22

    You’re welcome!
    Wish you the same 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 13:41

    Fixed.
    Fix for this will be added in next theme update, because of seems it was our bug. For now, I’ve enabled search in header (Thame Options > General > Header Settings > http://prntscr.com/hsveja) and added custom code in Theme Options > Styling > Custom css to hide the search. After the update you will be able to disable the search via Theme Options and remove this custom code http://prntscr.com/hsvdm7.
    Thank you for the notice.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 13:05

    Hello,

    I’m glad that you sorted out.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 13:04

    Hello,

    Please try to activate theme now.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only, please read more – https://themeforest.net/licenses/standard
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 09:45
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 08:49

    Hello,

    Hope you are having a nice day.
    Sorry, I can’t recreate the problem. Have you disabled ajax search? Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 08:44

    Hello,

    Could you please also provide FTP access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 08:38

    Hello,

    Unfortunately, the same http://prntscr.com/hsrsyp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 08:32

    Hello,

    Please read this article and add code in functions.php file of a child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 08:28

    Hello,

    Thanks for the notice.
    New version of the slider plugin will be available here https://www.8theme.com/download-plugins/
    when the new version appears – https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380
    The latest version of Essential Grid plugin we also upload soon.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 08:23

    Hello,

    Unfortunately, we can’t connect. Please check credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2017 at 08:19

    Hello, @Rob van Gils

    It was my pleasure.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 19:06

    Hello,

    Sorry for the delay.
    Please tell me if you have any server cache or maybe CDN?
    Has another theme been installed on your site before xstore, if yes, what theme?
    Did you install xstore 4.15 or theme was updated to this version?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 16:39

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 16:03

    Please provide FTP access (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 13:56

    Hello,

    In this case, please provide temporary wp-admin and FTP access in Private content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 13:28

    Hello,

    Please try to synchronize translation files or provide temporary wp-admin and FTP access in Private content, so we could check the problem deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 11:30

    Hello,

    Please try to delete these parts of your custom code https://prnt.sc/hsdled https://prnt.sc/hsdlmv and add this one:

    .single-product-page .product-info .single_add_to_cart_button, .woocommerce .add_to_wishlist.button.alt {
      height: auto !important;
      padding: 11px 20px !important;
      line-height: 1 !important;
      font-size: 16px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 11:12

    Hello,

    Thanks for the topic. Hope you are having a nice day.

    Please try to add this code in Theme options > Styling > Custom css > Global Custom css or in style css file of child theme:

    .fb-customerchat.fb_iframe_widget iframe {
        left:  auto;
        transform:  none;
    }
    .back-top {
        bottom:  100px;
    }
    @media only screen and (max-width: 480px) {
        .fb-customerchat.fb_iframe_widget
         iframe {
            max-width: 360px !important;
        }
        .fb-customerchat.fb_iframe_widget+.fb_dialog {
            right: 15px !important;
        }
    }
    @media only screen and (max-width: 320px) {
        .fb-customerchat.fb_iframe_widget
         iframe {
            right: 0 !important;
            max-width: 100% !important;
        }
    }

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 11:00

    Hello,

    Thanks for the topic.
    Seems it is our bug, we will fix it in next theme update. For now, you may re-upload admin.js file (woopress/framework/js). We’ve sent the file to your registration email.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2017 at 10:53

    Hello,

    Sorry for the delay due to the weekends.
    Follow our documentation to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/. Don’t forget to create backup of your files and database before starting update process.

    Regards

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    Viewing 59,700 results - 59,671 through 59,700 (of 68,187 total)
Viewing 30 posts - 59,671 through 59,700 (of 68,187 total)
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