Page 1990 – 8theme.com

Forum Replies Created

Viewing 30 posts - 59,671 through 59,700 (of 68,231 total)

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Rose Tyler

Support staff

January 2, 2018 at 09:07

Hello,

Great. Please kindly open up new tickets for additional questions.

Regards

#180902 Copied In reply to: Mobile Filter

Rose Tyler

Support staff

January 2, 2018 at 09:05

Hello,

Please provide me screenshot of text that font you want to reduce.

Regards

#180901 Copied In reply to: Reduce font on grouped products

Rose Tyler

Support staff

January 2, 2018 at 09:01

Hello,

You’re welcome!
Have a nice day.

Regards

#180899 Copied In reply to: Wish list colour

Rose Tyler

Support staff

January 2, 2018 at 08:59

Hello,

Theme Options > General > Header Settings > “Enable Sign In link”, Theme Options > E-commerce > Promo Popup > Show link in the top bar, Appearance > Widgets > Right side top bar area.
Let us know if you need any further assistance.

Regards

#180898 Copied In reply to: Top panel right newslwtter my account options
Rose Tyler

Support staff

January 2, 2018 at 08:56
Hello,

Please try to add this code in Theme Options > Styling > Custom css:

.single-product .open-video-popup { background-color: #ffd9d9; }

Regards
#180897 Copied In reply to: Single Product Video Button
Rose Tyler

Support staff

January 2, 2018 at 08:53

Hello,

You may set it in settings of the element http://prntscr.com/hv0ynb

Regards

#180896 Copied In reply to: [8theme] product categories list: columns on mobile

Rose Tyler

Support staff

January 2, 2018 at 08:51

Hello,

Make sure that you upload own logo in Theme Options > General > Header Settings.

Regards

#180895 Copied In reply to: 404 Page

Rose Tyler

Support staff

January 2, 2018 at 08:48

Hello,

Sorry for the delay due to the weekends.
If you use WC plugin version 3.2.x then XStore version should be no less than 4.9. You are using 3.15 version of our theme. So, please, do the backup of your site and update the theme to the latest version and also XStore core plugin.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Here you may find our changelog https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes

Regards

#180894 Copied In reply to: Shop page products colum not equal height

Rose Tyler

Support staff

January 2, 2018 at 08:43

Hello,

Likely you simply need to synchronize translation files.
If after that the problem won’t be solved, please provide temporary wp-admin and FTP access in Private Content.

Regards

#180893 Copied In reply to: Translate "All categories" default category

Rose Tyler

Support staff

January 2, 2018 at 08:39

Hello,

Sorry for the delay due to the weekends.

Please make sure that you use latest theme version and read our documentation https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
Also, please describe the problem with more details and provide temporary wp-admin access in Private Content.

Regards

#180892 Copied In reply to: getting error: Call to undefined function wc_get_page_permalink()

Rose Tyler

Support staff

January 2, 2018 at 08:29

Hello,

Please make sure that for your single page selected “Fixed layout” http://prntscr.com/hv0sjh

Regards

#180891 Copied In reply to: Product Page SIngle Fixed not showing up exactly as demo

Rose Tyler

Support staff

January 2, 2018 at 08:12

Hello,

Sorry for the delay due to the weekends.

Please try to activate theme now.
Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only https://themeforest.net/licenses/standard

Regards

#180890 Copied In reply to: You have reached activation number limit

Rose Tyler

Support staff

December 29, 2017 at 14:41

Sorry, please see this one http://prntscr.com/htsx30

Regards

#180837 Copied In reply to: Carousel pages

Rose Tyler

Support staff

December 29, 2017 at 14:37

To find the css code go to Edit your page http://prntscr.com/htsv2q

Regards

#180835 Copied In reply to: Change Variant Vertical Header colors

Rose Tyler

Support staff

December 29, 2017 at 14:07

Hello,

Thanks for the topic.
Here you may see available carousels
Let us know if you need any further assistance.

Regards

#180831 Copied In reply to: Carousel pages

Rose Tyler

Support staff

December 29, 2017 at 14:02

Hello,

Thanks for the topic.
We’ve added custom css code for the page. Please check http://prntscr.com/htsfhu
Let us know if you need any further assistance.

Regards

#180830 Copied In reply to: Change Variant Vertical Header colors
Rose Tyler

Support staff

December 29, 2017 at 13:41
Hello,

Thanks for the topic.
Please try to add this code in Theme Options > Styling > Custom css > Custom css or in style.css file of child theme:

.header-wrapper.header-double-menu .container-wrapper { border-bottom: none; }

Regards
#180829 Copied In reply to: Remove double menu line under header
Rose Tyler

Support staff

December 29, 2017 at 13:38

Hello,

Please follow our documentation https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and update WPBakery Visual Composer and Massive Addons for Visual Composer plugins.

Regards

#180828 Copied In reply to: Cant change color

Rose Tyler

Support staff

December 29, 2017 at 13:34

Hello,

I am glad that you sorted out.
Have a nice day.

Regards

#180827 Copied In reply to: Theme Update (Urgent)

Rose Tyler

Support staff

December 29, 2017 at 13:32

Hello,

In latest theme update we made improvement for banner link http://prntscr.com/hts2br. Please re-set links in your banner settings.
Let us know if you need any further assistance.

Regards

#180826 Copied In reply to: Latest update broke links

Rose Tyler

Support staff

December 29, 2017 at 13:22

Hello,

You’re welcome!
Do you mean this menu http://prntscr.com/htrxo9 ? Is your problem solved?
If not, please give me screenshot for better understanding. Also, provide temporary wp-admin access in Private Content.
Thanks in advance!

Regards

#180824 Copied In reply to: Post Install – quick questions. Any helpful soul appreciated. Thanks

Rose Tyler

Support staff

December 29, 2017 at 13:16

You’re welcome!
Have a nice day.

Regards

#180821 Copied In reply to: Close Accordian Tabs By Default

Rose Tyler

Support staff

December 29, 2017 at 13:15

Hello,

Is your problem solved? If not please provide screenshot for better understanding.
Thanks in advance.

Regards

#180820 Copied In reply to: White Text

Rose Tyler

Support staff

December 29, 2017 at 13:13

Hello,

Thanks for the topic. Hope you are having a nice day.
Did you try to change “Logo max width” in Theme Options > General > Header Setting?
Also, I see that you use XStore theme, so could you please create a topic at https://www.8theme.com/forums/xstore-wordpress-support-forum/ ?
Thanks in advance!

Regards

#180819 Copied In reply to: Change logo size

Rose Tyler

Support staff

December 29, 2017 at 13:07

Hello,

I am glad that you sorted out.
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

#180817 Copied In reply to: Mega menu update

Rose Tyler

Support staff

December 28, 2017 at 17:06

Seems it is not possible for now to have the fixed image and closed tabs together.

Regards

#180801 Copied In reply to: Close Accordian Tabs By Default

Rose Tyler

Support staff

December 28, 2017 at 15:05

Hello,

1. Your question about tabs requests additional customization which is beyond our basic support scope. We can give only tips and we already made that, but if you need further help with additional customization contact WP-Kraken team.
Please read https://themeforest.net/page/item_support_policy
2. We’ve made some changes in Custom css code, please check.
3. Please check.

Regards

#180799 Copied In reply to: Close Accordian Tabs By Default

Rose Tyler

Support staff

December 28, 2017 at 14:15

About tabs, we made changes in xstore-child/woocommerce/single-product/tabs/tabs.php and in etheme.js, etheme.min.js files (xstore/js/ folder) – http://prntscr.com/htch59, so after theme update you will be needed repeat it in etheme.js and minify the content of this file to etheme.min.js.
Let us know if you need any further assistance.

Regards

#180797 Copied In reply to: Close Accordian Tabs By Default

Rose Tyler

Support staff

December 28, 2017 at 13:36

Hello,

You’re welcome!

I’ve checked your brands and see, that you do not have products with Marc Jacobs or Betsy Johnson brand http://prntscr.com/htby2d. Also, if you want to show products of some brand on page, you may use our Products element, see screenshots http://prntscr.com/htc0uw > http://prntscr.com/htc0j4 > http://prntscr.com/htc0zn

Regards

#180795 Copied In reply to: Mega menu update

Rose Tyler

Support staff

December 28, 2017 at 13:21

Hello,

You may enabled the default WordPress theme and check the speed of your site. You’ll see that even when the default theme is activated site is slow. It means that our theme is not the reason of your problem.

Regards

#180794 Copied In reply to: Site open lording time
← 1 2 3 … 1,989 1,990 1,991 … 2,273 2,274 2,275 →

Viewing 59,700 results - 59,671 through 59,700 (of 68,231 total)

Viewing 30 posts - 59,671 through 59,700 (of 68,231 total)

← 1 2 3 … 1,989 1,990 1,991 … 2,273 2,274 2,275 →

Forum Replies Created

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