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Can't type in username field on login form

This topic has 8 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Rose Tyler

imtiazm

Participant

December 19, 2017 at 15:32

Hi, I have a problem with my login page. In the username field I can’t able to enter the text it allows only numbers. I need it to be fixed soon. You can check the site

#180432 Copied Theme version: 4.15 WooCommerce version: 3.2.6

7 Answers

Rose Tyler

Support staff

December 19, 2017 at 15:35

Hello,

Please, provide us with temporary admin panel access. Did you test your site with official WC theme Storefront and everything works fine?

Regards

#180433 Copied

imtiazm

Participant

December 20, 2017 at 18:51

Here is the login details

Please, contact administrator
for this information.

#180537 Copied

Rose Tyler

Support staff

December 21, 2017 at 09:05

Hello,

Please provide also FTP access in Private Content.

Regards

#180553 Copied

imtiazm

Participant

December 24, 2017 at 13:11

Ftp details provided. Kindly fix the issue

Please, contact administrator
for this information.

#180674 Copied

Rose Tyler

Support staff

December 26, 2017 at 19:06

Hello,

Sorry for the delay.
Please tell me if you have any server cache or maybe CDN?
Has another theme been installed on your site before xstore, if yes, what theme?
Did you install xstore 4.15 or theme was updated to this version?

Regards

#180718 Copied

imtiazm

Participant

December 27, 2017 at 12:53

We don’t have any CDN. We have used Avada theme. I think I have updated the Xstore theme

#180738 Copied

Rose Tyler

Support staff

December 27, 2017 at 13:41

Fixed.
Fix for this will be added in next theme update, because of seems it was our bug. For now, I’ve enabled search in header (Thame Options > General > Header Settings > http://prntscr.com/hsveja) and added custom code in Theme Options > Styling > Custom css to hide the search. After the update you will be able to disable the search via Theme Options and remove this custom code http://prntscr.com/hsvdm7.
Thank you for the notice.
Have a nice day.

Regards

#180741 Copied
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