In latest theme update we made improvement for banner link http://prntscr.com/hts2br. Please re-set links in your banner settings.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 29, 2017 at 13:22
Hello,
You’re welcome!
Do you mean this menu http://prntscr.com/htrxo9 ? Is your problem solved?
If not, please give me screenshot for better understanding. Also, provide temporary wp-admin access in Private Content.
Thanks in advance!
Regards
Rose Tyler
Support staff
December 29, 2017 at 13:16
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
December 29, 2017 at 13:15
Hello,
Is your problem solved? If not please provide screenshot for better understanding.
Thanks in advance.
Regards
Rose Tyler
Support staff
December 29, 2017 at 13:13
Hello,
Thanks for the topic. Hope you are having a nice day.
Did you try to change “Logo max width” in Theme Options > General > Header Setting?
Also, I see that you use XStore theme, so could you please create a topic at https://www.8theme.com/forums/xstore-wordpress-support-forum/ ?
Thanks in advance!
Regards
Rose Tyler
Support staff
December 29, 2017 at 13:07
Hello,
I am glad that you sorted out.
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 28, 2017 at 17:06
Seems it is not possible for now to have the fixed image and closed tabs together.
Regards
Rose Tyler
Support staff
December 28, 2017 at 15:05
Hello,
1. Your question about tabs requests additional customization which is beyond our basic support scope. We can give only tips and we already made that, but if you need further help with additional customization contact WP-Kraken team.
Please read https://themeforest.net/page/item_support_policy
2. We’ve made some changes in Custom css code, please check.
3. Please check.
Regards
Rose Tyler
Support staff
December 28, 2017 at 14:15
About tabs, we made changes in xstore-child/woocommerce/single-product/tabs/tabs.php and in etheme.js, etheme.min.js files (xstore/js/ folder) – http://prntscr.com/htch59, so after theme update you will be needed repeat it in etheme.js and minify the content of this file to etheme.min.js.
Let us know if you need any further assistance.
You may enabled the default WordPress theme and check the speed of your site. You’ll see that even when the default theme is activated site is slow. It means that our theme is not the reason of your problem.
Regards
Rose Tyler
Support staff
December 28, 2017 at 13:10
Hello,
There are many plugins that offer this option but we did not test them with our theme. I suppose that if plugin works with product gallery you will need additional customization to make it work as slider in our theme no matter what plugin you will use.
Regards
Rose Tyler
Support staff
December 28, 2017 at 13:05
Hello,
Please give full access so we could edit page element settings and custom css.
Thanks for the topic. Hope you are having a nice day.
1. Please try to add this code in Theme Options > Custom css:
.top-bar .topbar-widget p {
color: white;
}
2.
.widget_recent_entries li {
border-bottom: 1px solid #000000;
padding-top: 10px;
}
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
December 28, 2017 at 09:17
Hello,
Thanks for the topic. Hope you are having a nice day.
Please, make sure you have checked all the server requirements before the installation http://prntscr.com/ht8v5x
Try to delete “Ultimate Addons for Visual Composer” plugin and upload it via FTP, here you may find latest version https://www.8theme.com/download-plugins/
If the problem won’t be solved, please provide me full access to FTP, because now I can’t see any files http://prntscr.com/ht8w6p.
Regards
Rose Tyler
Support staff
December 28, 2017 at 09:13
Hello,
We’ checked our test site that use latest version of theme and all works fine. But with your site you may see – http://prntscr.com/ht8ubo, so, likely, the problem caused by robots.txt file.
Regards
Rose Tyler
Support staff
December 28, 2017 at 08:58
Dear Lucschmitz,
Please check if your system meets theme requirements:
– file_get_contents() function should be enabled in the server configuration;
– PHP version: 5.3 or higher;
– max_execution_time: no less than 180;
– memory_limit: no less than 96M;
