Hello, I have 3 licenses for the Legenda theme. I have successfully updated one website to version 3.4 but the other two websites (with a different hosting provider) I am receiving this error when trying to activate the theme:
“API request call error. 1) Contact your server provider and make sure that OpenSSL system library is 1.0 or higher 2) Make sure that your purshase code is associated with buyer. If you bought theme using guest account create account with the same email that was used during purchase process.”
I have read other tickets on the same issue in the forum but after confirming both of the above solutions, I am unable to resolve this and require your help please.Site URL: hidden Theme version: 3.4 WooCommerce version: 3.2.6
We have explored your problem deeply and find out this error: cURL error 28: Connection timed out after 5000 milliseconds. You need to set max_execution_time = 3000 in .htaccess and php.ini – https://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded
Hello, I see the .htaccess file has:
php_value max_input_vars 5000
php_value max_execution_time 3000
Also I have now added the php.ini file with:
max_execution_time = 3000
Then I try to activate theme with purchase code but still receive same API request call error?Site URL: hidden
Ok I set it at 7000 but it is still not working. Also I see strange characters at the top bulletin: “Welcome to Legenda âï¿½ï¿½ Youâï¿½ï¿½re almost ready to start selling :)”
Any other ideas to resolve this issue? My site has been down for almost a week now.
Wow, thank you… You’re amazing.
Ok for some reason it is a plugin affecting login. I de-activated both Jetpack and Wordfence. Not sure which one but you should be able to log in now?
Here is the FTP login:Site URL: hidden
Sorry for the delay due to the weekends.
Unfortunately, now I see the same problem when trying to login http://prntscr.com/hscgdx please check one more time.
Also, we need assesses to FTP, not to CPannel.
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One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.
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