Forum Replies Created

Viewing 30 posts - 59,521 through 59,550 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 10:10

    Hello, Mauro Lucio

    Please provide screenshots for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 10:04

    Hello,

    Sorry for the delay due to the weekends.
    The widget should work from any place on site.
    Please describe in details what you want to achieve.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:58

    Hello,

    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:43

    Hello,

    Sorry for the delay due to the weekends.
    Please read in documentation how to import sliders https://www.8theme.com/demo/docs/lifestyle/#slider
    If you will face any problem with this, provide me temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:39

    Hello,

    Sorry for the delay due to the weekends.
    Do you use latest theme version?
    Please provide me link to page with the problem and temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:37

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:36

    Hello,

    Please provide me link to page with the problem and temporary wp-admin access. Make sure that your attributes selected for variable products.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:33

    Hello,

    Thanks for the topic.
    Go to edit the Home page > Page Layout > Logo image for this page and Use custom footer for this page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:29

    Hello,

    Please provide a screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:27

    Hello,

    IP address of the specialist who will work on your problem is 176.98.70.175.
    Please provide temporary wp-admin access and screenshots of problems in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:23

    Hello,

    Sorry for the delay due to the weekends.
    Please provide a screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:18

    Hello,

    Please try to use custom css code:

    .single-product .sidebar-slider-flex .slide-item .product {
        margin: 0px 5px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:12

    Hello,

    Thanks for the topic.
    This looks like a Visual Composer plugin specific issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:10

    Hello,

    Sorry for the delay due to the weekends.
    Could you please check cache and check one more time or try to check this problem on another PC.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 09:03

    Hello,

    Thanks for the topic.
    1. Is this product description? Please describe in more details desired result.
    Thanks in advance.
    2. Try to use this css code in Theme Options > Styling > Custom css:

    .top-bar, .top-bar .textwidget p {
        font-size: 14px;
    }

    if you want to change something else, provide us with your website URL so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 16:18

    Dear Mauro Lucio,

    It looks like menu changes can’t be saved, likely you reached limit http://sevenspark.com/wordpress/menu-item-limit. Try to increase PHP max input vars limit to 8000 or 10000.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 16:13

    Hello,

    1. You may do it via Theme Options, for example, please see screenshots of single product settings from our demos – christmas (http://prntscr.com/hwg1sw http://prntscr.com/hwg1wc), bike (http://prntscr.com/hwg294 http://prntscr.com/hwg2da).
    Let us know if you need any further assistance.
    2. We have 3 types of buttons on our site – light (for example http://prntscr.com/hdcwhy), dark (for example http://prntscr.com/hdcwxi), active (for example http://prntscr.com/hdcx3r).
    You may use Theme Options > Styling -> Content > Customize buttons to change styles of your buttons http://prntscr.com/hdcxly.

    On demo sites, we use custom css code, so select type of button that you want to have and we will provide you css code.

    3. Please see screenshots of the demo site settings https://prnt.sc/hwg488 https://prnt.sc/hwg53t

    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 15:54

    Hello,

    It is a bad practice to edit php files via admin panel > Appearance > Editor.
    Also if you want to make changes in files you need to use child theme – https://www.8theme.com/documentation/docs/child-theme/.

    Try to re-upload files that was changed via FTP, or activate default theme for your site > rename xstore theme folder (vis FTP) and upload latest version of xstore theme > try to activate uploaded theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 15:35

    Hello,

    Could you please provide FTP access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 15:08

    Hello,

    What changes did you make? What files did you edit? Did you edit files via Appearance > Editor or via FTP?
    Try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 14:42

    Hello, Mauro-lucio

    I hope you are well today and thank you for your question.
    Your site under maintenance mode, so I can’t check it. Please provide me temporary wp-admin access in Private Content or screenshots for better understanding the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 14:02

    Hello,

    If you use latest version of WC plugin you need to use latest version of theme (3.4 version of legenda theme is fully compatible with WC 3.2.6).
    Update WC part separately requests additional customization in files and we can’t help you with this (additional customization questions are outside the scope of our support – https://themeforest.net/page/item_support_policy).
    In your case, it would be better to create a child theme and transfer changes into child theme, to prevent losing it after theme update.
    Instruction for theme update you may find here – https://www.8theme.com/reply/180973/
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 13:51

    Please clear browser cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 13:43

    Hello,

    You use latest theme version but old version of Core plugin. Please go to Appearance > Install plugins > update 8theme Core plugin to 1.0.19 version.
    Do not forget to clear cache before checking if problem solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 13:15

    Hello,

    Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins), clear cache and check the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 11:14

    Go to WooCommerce > Settings > Account and clean the downloads endpoint field.
    This will disable the downloads page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 11:10

    I’m glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 10:21

    Hello,

    I hope you are well today and thank you for your question.

    Could you please provide screenshot for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 10:08

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2018 at 09:44
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    Viewing 59,550 results - 59,521 through 59,550 (of 68,223 total)
Viewing 30 posts - 59,521 through 59,550 (of 68,223 total)
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