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Massive addons blocking the ability to change colours within all VC elements.

This topic has 8 replies, 3 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

jo_nash

Participant

December 20, 2017 at 16:09

I have lost the ability to change the colours on any of my visual composer elements and I believe the issue is caused by Massive addons plugin.

#180522 Copied

7 Answers

Rose Tyler

Support staff

December 20, 2017 at 16:11

Hello,

You need to update Visual Composer and Massive Addons for Visual Composer plugins http://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#180523 Copied

jo_nash

Participant

January 2, 2018 at 13:32

I have done this already and still have the issue

#180954 Copied

Rose Tyler

Support staff

January 2, 2018 at 13:38

In this case, could you please provide temporary wp-admin access in Private Content?

Regards

#180955 Copied

jo_nash

Participant

January 5, 2018 at 13:31

Sure, please find the details in the private content. Thank you! 🙂

Please, contact administrator
for this information.

#181224 Copied

Rose Tyler

Support staff

January 5, 2018 at 13:43

Hello,

You use latest theme version but old version of Core plugin. Please go to Appearance > Install plugins > update 8theme Core plugin to 1.0.19 version.
Do not forget to clear cache before checking if problem solved.

Regards

#181225 Copied

jo_nash

Participant

January 8, 2018 at 12:44

I can now change the colour, thank you! 🙂 However, I still experience an issue wth the text block. The issue is this: When I edit a text block, ‘space/extra line breaks’ are added at the bottom of my text within the text block for no reason. I then have to edit the block again to delete the extra space that has been added at the bottom. Thank you so much for your help!

#181315 Copied

Olga Barlow

Support staff

January 9, 2018 at 10:37

Hello,

Go to Appearance > Themes > enable default WP theme and check if this issue appears only when our theme is enabled or with default WP theme too. If the issue appears even with default WP theme you will need to contact plugin author about this because we won’t be able to fix plugin issue. Reply back in case problem appears with our theme only and tell me what VC element do you use, provide me screenshot of text that you have there.

Regards

#181375 Copied
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