Forum Replies Created

Viewing 30 posts - 59,491 through 59,520 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:55

    Hello,

    My pleasure 🙂 Thanks for screenshots which are really helpful.
    1.
    .secondary-menu-wrapper .item-design-dropdown .nav-sublist-dropdown ul > li.menu-item-has-children:hover > .nav-sublist ul{border-color: #12090D;}
    2. This depend on image https://prnt.sc/hye0kj
    3. Theme Options > E-commerce > Promo Popup > Promo link text.
    4. Use Loco Translate plugins for translation. If you can’t find “All categories” test, likely you simply need to synchronize translation files (https://www.8theme.com/reply/176731/)

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:33

    Hello,

    I hope you are well today and thank you for your question.

    “Fatal error: Call to undefined function vc_build_link() ” appears in a case when Visual Composer plugin was not installed, but home page code has VC element banner. Please, install and activate Visual Composer plugin. If you did not install it in auto mode then use manual installation, plugin archives you can find here https://www.8theme.com/download-plugins/

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:25

    Hello,

    I hope you are well today and thank you for your question.
    To change color of this menu line, you need to use custom css code, for example, add this code in Theme Options > Styling > Custom css:

    .header-wrapper.header-advanced .navigation-wrapper:before {
        background-color: #1183fa;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:19

    Hello,

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:17

    Hello,

    Please try to use this code in custom.css file or in style.css file of child theme:

    .page-heading .title span {
        font-size: 23px;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 17:01

    Hello,

    Please provide FTP access in Private Content.
    Also, for this problem

    Also SSL is not working on home because: “This page includes a password or credit card input in a non-secure context. A warning has been added to the URL bar”?

    – give me more information about the problem, for example, do you face this only with our theme activated or even with a default theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 16:05

    Hello,

    You use latest version of Woocommerce plugin but old theme version, so you need to update IDStore –
    https://www.8theme.com/demo/docs/idstore/#!/upgrade
    Here you may find changelog – https://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/idstore/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    Also, update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 15:57

    I’ve installed Loco Translate plugin and transfer your hu_HU.mo, hu_HU.po files from legenda/languages folder to wp-content/languages/themes folder and renamed to legenda-hu_HU.mo, legenda-hu_HU.po.
    Please check now http://prntscr.com/hy2oa8.
    Button Sync (Loco Translate plugin – http://prntscr.com/hy2p42) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 15:27

    You may try to use BJ Lazy Load or a3 Lazy Load plugins.
    2. I’ve checked cart and checkout pages, and see, that you are right, even on my test site with the latest theme version, variations visible on cart page, but not on checkout.
    I’ve added this request to our task list, so I hope it will be changed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 15:14

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 15:13

    Hello,

    The problem on this page http://slidebird.staging.wpengine.com/besuchen-sie-uns-auf-der-messe-wohnen-und-interieur/ relates to code in style.css file of child theme, so you need to check your custom code in this file.
    The problem on http://slidebird.staging.wpengine.com/blog/ caused by this code http://prntscr.com/hy20iw, so find where you added this code and change or remove it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 14:51

    Hello,

    I hope you are well today and thank you for your question.
    Please add this code in Theme Options > Styling > Custom css:

    .menu-wrapper .menu > li > a:after {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 14:43

    My pleasure 🙂
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 14:30

    Unfortunately, I can’t connect to FTP. Please check credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 14:26

    Great. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 14:25

    You’re welcome!
    I’ve imported these sliders. Please check http://prntscr.com/hy1bg4

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 14:06

    Dear Themadguru,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 14:05

    Hello,

    What theme version do you use?
    This option for header type was added in 4.0 theme version https://prnt.sc/hy102n
    (here you may find our changelog https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 13:59

    Hello, @sardinha

    Do you use CDN or Cloudflare?
    Seems Chrome and FF browsers block some scripts of Cloudflare. Sarafi does not do this and your site looks fine.
    Contact Cloudflare support to fix the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 13:49

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 13:42

    Please check the slider now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 13:35

    Hello,

    Please try to add this code in custom.css:

    @media (max-width: 767px) {
        .page-content.responsive-sidebar-top > .row-fluid .sidebar, .page-content.responsive-sidebar-top > .row .sidebar {
          flex:auto !important;
        }
    }

    then clear cache and check if the problem solved.
    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 13:23

    Hello,

    Please follow woocommerce documentation to create variable products https://docs.woocommerce.com/document/variable-product/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 13:21

    Hello,

    We’ve sent files, please check.
    This problem will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 12:03

    Hello,

    This looks like Massive Addons plugin specific issue, therefore it is harder for us to fix the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 11:52

    Hello,

    I hope you are well today and thank you for your question.
    Please try to change Location of product tabs in Theme Options > E-commerce > Single product page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 11:47

    Dear NBL,

    Thanks for screenshots. Please provide full admin access, because of we can’t check backend settings for now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 11:39

    Hello,

    Sorry for the delay due to the weekends.
    Please update all required plugins to latest version that you may find here https://www.8theme.com/download-plugins/
    You use a lot of different plugins, so to be sure that problems are related to the theme files and we able to help, try to disable all 3-rd party plugins.
    Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 11:24

    Hello,

    It looks like the theme wasn’t updated correctly. Did you follow our instruction for theme updated https://www.8theme.com/reply/178206/ ?
    Give me full admin access to the dashboard http://prntscr.com/hxyvrj and provide FTP access (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2018 at 11:17

    Hello, Shuvonasir

    Please, make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Also, please provide temporary wp-admin and FTP access in Private Content.

    Regards

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    Viewing 59,520 results - 59,491 through 59,520 (of 68,231 total)
Viewing 30 posts - 59,491 through 59,520 (of 68,231 total)
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