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Viewing 30 posts - 59,461 through 59,490 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:13

    Hello,

    I hope you are well today and thank you for your question.
    We’ve fixed it. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:12

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 09:11

    Hello,

    Please check now http://prntscr.com/hyve74
    To be able to see changes, you need to add or to remove some product from cart to re-upload cart element.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 08:57

    Hello,

    Do you use CDN or Cloudflare?
    Seems Chrome and FF browsers block some scripts of Cloudflare. Sarafi does not do this and your site looks fine.
    Contact Cloudflare support to fix the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 08:54

    Hello,

    To be able to give you css code, I need to check your site content, but I get this error http://prntscr.com/hyv8q4 on your site. Please check it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 08:51

    Hello,

    Thanks for the topic.
    Unfortunately, I can’t see your site and banner http://prntscr.com/hyv6o5.
    If you use the child theme, you need to add your custom css code in style.css file. If this not works, we need to explore the problem, so provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 08:44

    Dear Arseni,

    Please try to use the code now.
    Note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only, please read more – https://themeforest.net/licenses/standard
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2018 at 08:42

    Hello,

    I’ve tried to search “5783” product via search form in header and do not see the problem.
    Please describe how I can recreate the problem and provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 15:35

    Thanks.

    1. I would like to add frame to all product site like this:
    https://gry4you.com/wp-content/uploads/2018/01/Gry4you_Frame_1.jpg

    http://prntscr.com/hyjev5

    .single-product .product-content .row > div {
        border: 1px solid #e6e6e6;
        margin: 10px;
        padding: 15px;
    }

    I want to change like this (pictures – centre/price and add to cart button on right and product description on left), like this:
    https://gry4you.com/wp-content/uploads/2018/01/Gry4you_Content_Position_2.jpg

    https://prnt.sc/hyhr2b

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 15:25

    Great. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 14:18

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 14:14

    Hello,

    Great.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 14:13

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 14:07

    Please see screenshot http://prntscr.com/hyi1b2 Maybe, it is needed to provide the IP of our support team member to your hosting provider to add it into the white list.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 13:45

    Hello,

    On this our demo https://www.8theme.com/demo/xstore/makeup/product/isadora/ we use this layout http://prntscr.com/hyhr2b
    If you can’t provide wp-admin access, please temporarily disable maintenance mode, so we could inspect site code and give you an example of css code to achieve the desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 13:39

    Hello,

    Try to upload the plugin via FTP by uploading and extracting the plugin zip files into wp-content/plugins folder or provide us with your wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 13:35

    Hello,

    You use latest version of the theme but old WC version. Please update woocommerce plugin to latest version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 13:33

    Hello,

    Please try to set the limit value “-1”, if this won’t help, provide temporary wp-admin access in Private Content.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 13:18

    Hello,

    Please try to change your custom css code to:

    .product-shop .product_meta:last-child {
        display: none;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 13:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 11:59

    Hello,

    The problem was caused by slow loading of pages. We’ve installed a3 Lazy Load and W3 Total Cache plugins.
    Looks like the problem solved, please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 10:31

    Hello,

    Unfortunately, we can’t connect to your FTP. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 10:24

    Hello,

    It seems is our bug with displaying categories when selected display type – menu. I’ve passed this problem to our developers and this will be fixed in next theme update. Sorry for the inconvenience.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 10:10

    Hello,

    We’ve disabled http://prntscr.com/hyeu36. Please check your site now.
    Such situation can be caused by some of 3-rd party plugins that are using on your site. You may try to disable all 3-rd party plugins + activate css combine files, clear cache and check if the problem does not persist. If after that the problem will be solved, activate plugins one by one to find out which of plugins caused the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 09:04

    Hello,

    Great.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 09:00

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:55

    Hello,

    My pleasure 🙂 Thanks for screenshots which are really helpful.
    1.
    .secondary-menu-wrapper .item-design-dropdown .nav-sublist-dropdown ul > li.menu-item-has-children:hover > .nav-sublist ul{border-color: #12090D;}
    2. This depend on image https://prnt.sc/hye0kj
    3. Theme Options > E-commerce > Promo Popup > Promo link text.
    4. Use Loco Translate plugins for translation. If you can’t find “All categories” test, likely you simply need to synchronize translation files (https://www.8theme.com/reply/176731/)

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:33

    Hello,

    I hope you are well today and thank you for your question.

    “Fatal error: Call to undefined function vc_build_link() ” appears in a case when Visual Composer plugin was not installed, but home page code has VC element banner. Please, install and activate Visual Composer plugin. If you did not install it in auto mode then use manual installation, plugin archives you can find here https://www.8theme.com/download-plugins/

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:25

    Hello,

    I hope you are well today and thank you for your question.
    To change color of this menu line, you need to use custom css code, for example, add this code in Theme Options > Styling > Custom css:

    .header-wrapper.header-advanced .navigation-wrapper:before {
        background-color: #1183fa;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2018 at 08:19

    Hello,

    You’re welcome!
    Let us know if you need any further assistance.

    Regards

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    Viewing 59,490 results - 59,461 through 59,490 (of 68,227 total)
Viewing 30 posts - 59,461 through 59,490 (of 68,227 total)
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