Hello,

1/ We can’t log in https://gyazo.com/c86f899f11c8db88f7b256949c42f315 and you did not provide FTP access.

2/ Please update theme, XStore Core plugin and apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello Ecobees Developer,

We appreciate your prompt response.

1/ Archive Product Builder via Elementor > Currently you have only 1 template. Should you require a distinct content/layout specifically for the Shop page, this can be achieved by creating an additional template. To do this, please click on ‘Add new template’, import the layout you already possess, make the necessary edits, and save it with the condition to display exclusively on the Shop page.

2, 3/ There are no such options, but texts can be changed using the Loco Translate plugin.
Please follow these steps:
1. Install the Loco Translate plugin.
2. Navigate to Loco Translate > Plugins > XStore Core or XStore theme or WooCommerce plugin (check these 3 places one by one) > edit English translation and change the specified text > Save and check the result. Once all changes are visible, disable the Loco Translate plugin.

We hope this information is helpful.

Best regards,
The 8Theme Team

Hello sethr,

Thank you for reaching out to us with your concern regarding the image height issue on your blog’s homepage and blog page.

Please provide temporary wp-admin access and the URL of the Blog page.

Best Regards,
8Theme’s Team

Hello Caique Lourenço,

Thank you for reaching out to us with your concern regarding the translation issues you are experiencing on your website. We understand how important it is for all aspects of your site to function correctly, including the language translations.

Please make sure you created a translation for the XStore Core plugin. Provide temporary wp-admin access, and we will check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Javito,

Thank you for reaching out to us with your concern regarding the slider revolution height adjustment on the mobile version of your website.

Could you please specify which slider is currently displayed on your screens? This information will help us provide you with more targeted assistance.

Best Regards,
8Theme’s Team

Hello Anas,

Thank you for reaching out to us with your concern.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Hello maloneweb,

Thank you for contacting us and for using XStore.

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello gurhan,

We would like to inform you that the two themes you are inquiring about, XStore and Royal, are quite distinct from each other. XStore offers a significantly broader range of settings and capabilities. If you currently own the Royal theme, it is not mandatory for you to switch themes. However, should you choose to continue using Royal, you can find all available settings for the header within the theme options.

Best Regards,
8Theme’s Team

Hello Furqan Zafar,

Thank you for reaching out to us with your request.

You can Edit category > Add content to “Description after content” area.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello IT Manager,

Thank you for reaching out to us and bringing this issue to our attention.

This issue is independent of the theme, it comes from the Elementor plugin https://prnt.sc/nQFdBub9lGRf We would recommend you contact their support https://wordpress.org/support/plugin/elementor/
Or disable debug to temporarily hide texts of warnings https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Best regards,
The 8Theme Team

Hello Ecobees Developer,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

Hello Chandru,

Thank you for reaching out to us with your concern.

Please read this topic https://www.8theme.com/topic/adding-tracking-details-to-email-builder-template-hook-not-pulling-through/

Best Regards,
8Theme’s Team

Dear Muhammad,

We hope this message finds you well. To facilitate a better understanding, we kindly request that you record videos. Your cooperation is greatly appreciated.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out and bringing this issue to our attention.

We’ve checked your site and all works fine, here is a video – https://gyazo.com/c4869b3e7828a1cbd304e8190973538f

Best Regards,
8Theme’s Team

Hello Alzain,

We appreciate your prompt response.

Please download Revolution-sliders-from-XStore-Demos.zip from this page – https://www.8theme.com/downloads/ > unzip archive > find slider archive inside demo version folder, and Import it on your site via Slider Revolution > Manual import > https://gyazo.com/7b10d51ca07bd22446b2216281506854

Best Regards,
8Theme’s Team