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Forum Replies Created

Viewing 30 posts - 5,791 through 5,820 (of 68,227 total)

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Rose Tyler

Support staff

July 18, 2024 at 09:36

Hello, Festigift,

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

#405555 Copied In reply to: i want to see specific category of products in shop

Rose Tyler

Support staff

July 18, 2024 at 09:23

Dear,

We hope this message finds you well. We would like to inform you that the login functionality is independent of the theme activated on the website. This indicates that the issue does not originate from our end. We recommend that you contact WooCommerce support for further assistance.

About site title, please check SEO plugin settibgs for the Home page.

Best Regards,
8Theme’s Team

#405550 Copied In reply to: how to change site title after insert the theme?

Rose Tyler

Support staff

July 18, 2024 at 09:16

Hello Anas,

You’re welcome!

Best Regards,
8Theme’s Team

#405547 Copied In reply to: Out of stock badge doesnt show on the front-end

Rose Tyler

Support staff

July 18, 2024 at 08:09

Hello brandlessmfr,

We can’t log in, unfortunately. Please check.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#405524 Copied In reply to: how to change site title after insert the theme?

Rose Tyler

Support staff

July 18, 2024 at 08:04

Hello Caique Lourenço,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#405522 Copied In reply to: Some translation strings from en to pt_BR are not working

Rose Tyler

Support staff

July 18, 2024 at 07:17

Hello DashDoor,

Thank you for reaching out to us.

We would like to inform you that the assistance you require falls outside the scope of our basic support services. For detailed guidance on how to proceed, we recommend consulting the dedicated support available at: https://wordpress.org/support/plugin/woocommerce/.

Should you need professional assistance to carry out these actions, please submit a request through the form provided on – https://www.8theme.com/account/#etheme_customization_panel
Please be advised that this additional service will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

#405509 Copied In reply to: Request for CSV File Upload Assistance for Product List

Rose Tyler

Support staff

July 18, 2024 at 06:56

Hello ethashots,

We kindly request that you increase the specified values on the server side as mentioned earlier.

Please read this article https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
For example, max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 60 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But in your case would be better to increase max_execution_time.

Best Regards,
8Theme’s Team

#405505 Copied In reply to: error in Max execution time: and Max input vars:

Rose Tyler

Support staff

July 18, 2024 at 06:54

Hello sethr,

You’re welcome!

Best Regards,
8Theme’s Team

#405504 Copied In reply to: Image height issue on blog modules home page and on blog page (again), i’m sorry

Rose Tyler

Support staff

July 18, 2024 at 06:52

Hello onur,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation.

Best regards,
The 8Theme Team

#405503 Copied In reply to: Texts changing itself & Single product card design problem

Rose Tyler

Support staff

July 18, 2024 at 06:36

Hello Alzain,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#405497 Copied In reply to: Blank white space at the sides on all pages

Rose Tyler

Support staff

July 18, 2024 at 06:33

Hello brandlessmfr,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#405495 Copied In reply to: how to change site title after insert the theme?

Rose Tyler

Support staff

July 17, 2024 at 17:48

Hello,

We have reviewed the webpage you provided, and we are pleased to inform you that it appears to be functioning correctly. You can view what we see at the following link: https://gyazo.com/8ec2dacbbcbac5d125e5aebce1003bd1

Should you require further assistance or have any additional queries, please do not hesitate to contact us.

Best regards,
8Theme’s Team

#405462 Copied In reply to: loading product preview image appears blurry

Rose Tyler

Support staff

July 17, 2024 at 16:43

Hello ethashots,

Thank you for reaching out and bringing these issues to our attention. We understand your concerns regarding the memory consumption and the errors you are encountering, and we are here to assist you.

The errors you’ve described suggest that the theme is exceeding the allocated memory limit, which is causing the 500 internal server error. This can happen for various reasons, including but not limited to, extensive plugin use, for example, https://gyazo.com/799104c20f1f59f05852f6077fa149c4 (temporarily disable translatepress-multilingual plugin), high website traffic, or certain features within the theme that require more resources.

To address this, we recommend the following steps:
1. **Increase the PHP Memory Limit**: You can increase the memory allocated to PHP. This can be done by editing the wp-config.php file and adding the following line:
define('WP_MEMORY_LIMIT', '512M');
Please adjust the memory value based on your hosting environment and requirements.

Your hosting provider can do this for you, just contact them.

2. **Optimize the Website**: Check if there are any inactive plugins or unnecessary modules within the theme that can be disabled. This can significantly reduce memory usage.

3. **Check Plugin Compatibility**: Ensure that all plugins are compatible with the current version of WordPress and the theme. Sometimes, outdated plugins can cause performance issues.
In your case, we would recommend you contact the hosting provider and ask to downgrade PHP version to 8.1.

4. **Server Configuration**: Consult with your hosting provider to ensure that your server configuration is optimized for your website’s requirements.

Regarding the database errors, it appears there might be a conflict or a synchronization issue. It could be beneficial to:
– **Update WordPress and Plugins**: Ensure that all components of your website are up to date.
– **Database Optimization**: Use a plugin or consult with a specialist to optimize your WordPress database.

Best Regards,
8Theme’s Team

#405449 Copied In reply to: error in Max execution time: and Max input vars:

Rose Tyler

Support staff

July 17, 2024 at 16:06

Hello,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#405446 Copied In reply to: theme not install show error: Warning: Undefined array key 707

Rose Tyler

Support staff

July 17, 2024 at 16:05

Hello Gadea,

We appreciate your prompt response.

Private Content.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#405445 Copied In reply to: Issues with Xstore patch installation and e-commerce website problems

Rose Tyler

Support staff

July 17, 2024 at 16:01

Hello RapidClick,

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

#405444 Copied In reply to: After the vendor logs in, the following error appears. How can we resolve this issue
Rose Tyler

Support staff

July 17, 2024 at 15:03
Hello sethr,

We appreciate your prompt response.

We kindly request that you insert the following code into the designated section of your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally choose Global:

.etheme-post-image-wrapper img { max-height: 260px !important; }

Best Regards,
8Theme’s Team
#405425 Copied In reply to: Image height issue on blog modules home page and on blog page (again), i’m sorry
Rose Tyler

Support staff

July 17, 2024 at 14:49

Hello, @Hanza,

1/ We’ve applied patches for you. Please clear the cache and check the categories.

2/ Please go to Loco Translate > Plugins > XStore Core > xstore-core-de_DE.po – edit translation.

Best Regards,
The 8Theme Team

#405419 Copied In reply to: Issues with changing background photos for content

Rose Tyler

Support staff

July 17, 2024 at 14:06

Hello, Festigift,

Thank you for reaching out to us.

Please describe your request in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#405412 Copied In reply to: i want to see specific category of products in shop
Rose Tyler

Support staff

July 17, 2024 at 14:05
Hello scrumgum,

Thank you for getting in touch with us.

Please try to use the next code in functions.php of the child theme:

add_action('wp', function() { remove_action( 'woocommerce_widget_shopping_cart_buttons', 'etheme_woocommerce_widget_shopping_cart_proceed_to_checkout', 20 ); add_action( 'woocommerce_widget_shopping_cart_buttons', 'etheme_child_woocommerce_widget_shopping_cart_proceed_to_checkout', 20 ); }, 70); function etheme_child_woocommerce_widget_shopping_cart_proceed_to_checkout() { echo '<a href="' . esc_url( wc_get_checkout_url() ) . '" class="button btn-checkout wc-forward" rel="nofollow">' . esc_html__( 'Checkout', 'xstore' ) . '</a>'; }

Warm Regards,
The 8Theme Team
#405411 Copied In reply to: blocking the checkout page result in 187 Pages has links to redirect 302
Rose Tyler

Support staff

July 17, 2024 at 13:06

Hello Arnan,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#405397 Copied In reply to: Pictures not able to be clicked of scrolled after last elementor update

Rose Tyler

Support staff

July 17, 2024 at 12:25

Hello Shidrokh,

Thank you for reaching out to us. We appreciate you bringing this issue to our attention.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#405382 Copied In reply to: Our Categories slider not load in first page

Rose Tyler

Support staff

July 17, 2024 at 12:20

Hello goldengolum,

We appreciate your prompt response.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#405379 Copied In reply to: Elementor not loading in when using xstore theme

Rose Tyler

Support staff

July 17, 2024 at 12:08

Hello,

Thank you for reaching out to us with your concerns. Please describe them in more detail.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#405371 Copied In reply to: i have problem with the form of the email at amp version

Rose Tyler

Support staff

July 17, 2024 at 10:48

Hello, Elhadj07,

Thank you for getting in touch with us.

The product description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.
There are 2 ways, you can set “”More Details” Length (Charts)” 999999999, in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link via Theme Options > WooCommerce > Shop elements > Quick view.

Warm Regards,
The 8Theme Team

#405331 Copied In reply to: Change border radius on blog page sidebar and other issues.

Rose Tyler

Support staff

July 17, 2024 at 09:41

Hello @yaci,

We hope this message finds you well.

We kindly request that you review the following article regarding the translation of slides using WPML: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ Please ensure that the translation approach for slides is consistent with that of static blocks.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#405307 Copied In reply to: how can i translate slides and mobile panel via wpml

Rose Tyler

Support staff

July 17, 2024 at 09:26

Hello,

1/ We can’t log in https://gyazo.com/c86f899f11c8db88f7b256949c42f315 and you did not provide FTP access.

2/ Please update theme, XStore Core plugin and apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#405302 Copied In reply to: Popular Categories one image size too large

Rose Tyler

Support staff

July 17, 2024 at 08:50

Hello goldengolum,

Private content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#405292 Copied In reply to: Elementor not loading in when using xstore theme

Rose Tyler

Support staff

July 17, 2024 at 08:40

Hello Ecobees Developer,

We appreciate your prompt response.

1/ Archive Product Builder via Elementor > Currently you have only 1 template. Should you require a distinct content/layout specifically for the Shop page, this can be achieved by creating an additional template. To do this, please click on ‘Add new template’, import the layout you already possess, make the necessary edits, and save it with the condition to display exclusively on the Shop page.

2, 3/ There are no such options, but texts can be changed using the Loco Translate plugin.
Please follow these steps:
1. Install the Loco Translate plugin.
2. Navigate to Loco Translate > Plugins > XStore Core or XStore theme or WooCommerce plugin (check these 3 places one by one) > edit English translation and change the specified text > Save and check the result. Once all changes are visible, disable the Loco Translate plugin.

We hope this information is helpful.

Best regards,
The 8Theme Team

#405286 Copied In reply to: Changing Shop page and checkout steps title

Rose Tyler

Support staff

July 17, 2024 at 08:26

Hello goldengolum,

Thank you for reaching out to us.

Private content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#405283 Copied In reply to: Elementor not loading in when using xstore theme
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Viewing 5,820 results - 5,791 through 5,820 (of 68,227 total)

Viewing 30 posts - 5,791 through 5,820 (of 68,227 total)

← 1 2 3 … 193 194 195 … 2,273 2,274 2,275 →

Forum Replies Created

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