Hello Shakir Hussain,

Thank you for contacting us and for using XStore.

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out and bringing this issue to our attention. We understand the importance of having a fully functional website, especially during the development phase, and we apologize for any inconvenience caused by the loading issues you are experiencing.

Based on the details you’ve provided, the memory error that is shown on your screenshot, should be fixed first by your hosting provider.
Please read this article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Once it will be fixed, let us know if further assistance is needed from our side.

Best Regards,
8Theme’s Team

Hello, Festigift,

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

Hello Anas,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Caique Lourenço,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Hello ethashots,

We kindly request that you increase the specified values on the server side as mentioned earlier.

Please read this article https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
For example, max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 60 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But in your case would be better to increase max_execution_time.

Best Regards,
8Theme’s Team

Hello onur,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello brandlessmfr,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello ethashots,

Thank you for reaching out and bringing these issues to our attention. We understand your concerns regarding the memory consumption and the errors you are encountering, and we are here to assist you.

The errors you’ve described suggest that the theme is exceeding the allocated memory limit, which is causing the 500 internal server error. This can happen for various reasons, including but not limited to, extensive plugin use, for example, https://gyazo.com/799104c20f1f59f05852f6077fa149c4 (temporarily disable translatepress-multilingual plugin), high website traffic, or certain features within the theme that require more resources.

To address this, we recommend the following steps:
1. **Increase the PHP Memory Limit**: You can increase the memory allocated to PHP. This can be done by editing the wp-config.php file and adding the following line:
define('WP_MEMORY_LIMIT', '512M');
Please adjust the memory value based on your hosting environment and requirements.

Your hosting provider can do this for you, just contact them.

2. **Optimize the Website**: Check if there are any inactive plugins or unnecessary modules within the theme that can be disabled. This can significantly reduce memory usage.

3. **Check Plugin Compatibility**: Ensure that all plugins are compatible with the current version of WordPress and the theme. Sometimes, outdated plugins can cause performance issues.
In your case, we would recommend you contact the hosting provider and ask to downgrade PHP version to 8.1.

4. **Server Configuration**: Consult with your hosting provider to ensure that your server configuration is optimized for your website’s requirements.

Regarding the database errors, it appears there might be a conflict or a synchronization issue. It could be beneficial to:
– **Update WordPress and Plugins**: Ensure that all components of your website are up to date.
– **Database Optimization**: Use a plugin or consult with a specialist to optimize your WordPress database.

Best Regards,
8Theme’s Team

Hello Gadea,

We appreciate your prompt response.

Private Content.

Best regards,
The 8Theme Team

Hello sethr,

We appreciate your prompt response.

We kindly request that you insert the following code into the designated section of your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally choose Global:

.etheme-post-image-wrapper img {
    max-height: 260px !important;
}

Best Regards,
8Theme’s Team

Hello, Festigift,

Thank you for reaching out to us.

Please describe your request in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Arnan,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello goldengolum,

We appreciate your prompt response.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Elhadj07,

Thank you for getting in touch with us.

The product description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.
There are 2 ways, you can set “”More Details” Length (Charts)” 999999999, in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link via Theme Options > WooCommerce > Shop elements > Quick view.

Warm Regards,
The 8Theme Team