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Viewing 30 posts - 58,231 through 58,260 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 08:31

    Hello,

    I hope you are well today and thank you for your question.
    Please provide link to one of your product and screenshot for better understanding the desired result.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 08:28

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 08:27

    Hello,

    I still can’t connect to FTP https://prnt.sc/ieywlv. Shall we provide our IP address to put it into whitelist on the server?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 08:22

    Hello,

    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Make sure that your PHP version is no less than 5.3. Go to WooCommerce > System Status and check there.
    In case, you are 100% sure that PHP is 5.6 but the problem still persists, please, provide FTP and admin panel access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 08:18

    Hello,

    I am glad that the problem was solved.
    Here you may find Massive Addons changelog – https://codecanyon.net/item/massive-addons-for-visual-composer/14429839https://prnt.sc/ieytga when the new version appears on codecanyon, we will be able to update the plugin on our site https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 16:54

    Hello,

    Package php-dom is a virtual package provided by:
    php7.1-xml 7.1.3+-3+deb.sury.org~xenial+1
    php7.0-xml 7.0.17-3+deb.sury.org~xenial+1
    php5.6-xml 5.6.30-9+deb.sury.org~xenial+1
    You should explicitly select one to install.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 16:45

    Hello,

    Great. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 16:31

    Hello,

    Please find legenda/framework/js/admin.js file
    http://prntscr.com/ieo2e0
    and replace with

    var delSidebar = '<div class="delete-sidebar">delete</div>';
      
      jQuery('.sidebar-etheme_custom_sidebar').find('.handlediv').before(delSidebar);
      
      jQuery('.delete-sidebar').click(function(){
        
        var confirmIt = confirm('Are you sure?');
        
        if(!confirmIt) return;
        
        var widgetBlock = jQuery(this).closest('.sidebar-etheme_custom_sidebar');
      
        var data =  {
          'action':'etheme_delete_sidebar',
          'etheme_sidebar_name': jQuery(this).parent().find('h2').text()
        };
        
        widgetBlock.hide();
        
        jQuery.ajax({
          url: ajaxurl,
          data: data,
          success: function(response){
            console.log(response);
            widgetBlock.remove();
          },
          error: function(data) {
            alert('Error while deleting sidebar');
            widgetBlock.show();
          }
        });
      });

    http://prntscr.com/ieo36j
    Also, this will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 16:28

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 16:05

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 16:04

    Hello,

    What PHP Memory limit do you have? Try to disable some 3-rd-party plugins that require a lot of memory or increase the memory limit.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 15:48

    Hello,

    Unfortunately, we can’t connect. Please check credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 15:40

    Hello,

    Can you downgrade PHP version to 7.1 because Revolution Slider and Visual Composer does not fully support it and produce errors?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 15:25

    Hello,

    It looks like you updated woocommerce to latest version, but you use old theme version. You need to update theme and all required plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Then activate “Search by sku” in Theme Options > General > Header Settings.

    This requests customization in files:
    xstore/woocommerce/content-product.php
    http://prntscr.com/ien2ku -> http://prntscr.com/ien3uv
    <?php echo '<div class="product-sku">'.$product->get_sku().'</div>'; ?>
    xstore/woocommerce/content-product-slider.php
    http://prntscr.com/ien5ah
    (we recommend making changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 15:14

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 15:13

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 15:02

    Hello,

    Make sure that you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    What PHP version do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 14:53

    Hello,

    You may use this custom css code:

    .wpb_tour_tabs_wrapper.ui-widget-content, ul.wpb_tabs_nav.ui-widget-header, .ui-tabs-active.ui-state-active, .wpb_tour_tabs_wrapper .wpb_tabs_nav li {
        background:  transparent;
        border: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 14:38

    Hello,

    You may change height of fixed header using custom css code, for example:

    .fixed-header.fixed-enabled .container {
        padding-top: 2.5em;
        padding-bottom: 2.5em;
    }

    All avialible options for fixed header you may find in Theme Options > General > Header Settings.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 14:25

    Hello,

    Ok. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 14:25

    Hello,

    Please add this code in Theme Options > Styling > Custom css or in style.css file of child theme:

    .single-product .product-information .products-page-cats {
        display: none;
    }

    “Show product name above the price” option can be activated in Theme Options > E-commerce > Single Product Page.
    Also, you may use such screenshot maker as Lightshot and provide screenshot link in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 13:51

    Hello,

    1. Unfortunately, we can’t connect. Please check credentials.
    2. You may hide some element of breadcrumbs in Theme Options > General > Breadcrumbs and set font size 0px, or simply “Back to previous page” button > Off http://prntscr.com/ielpdk
    To disable breadcrumbs on an individual page go to edit page > [8theme] Layout options > Breadcrumbs Style > Disable.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 13:34

    Hello,

    This looks like Massive Addons for WPBakery Page Builder plugin specific issue with PHP version that you use http://prntscr.com/ielcf5, therefore it is harder for us to find the issue and fix it.
    Can you downgrade PHP version to 7.1 because Revolution Slider and Visual Composer does not fully support it and produce errors?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 13:07

    Hello,

    Please change your code to this one:

    .blog-post .post-info .posted-in {
        font-size: 14px;
    }
    .blog-post .post-info {
        font-size: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 13:04

    Hello,

    Please provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 13:00

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 11:42

    You’re welcome!
    If you love Legenda and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 11:40

    Hello,

    This is bit strange, but I’ve reloaded image for “Disney” brand and now you may see the correct image, so please re-upload images for your brands.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 11:13

    Hello,

    Ok. Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 11:10

    You’re welcome!
    Have a nice day.

    Regards

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    Viewing 58,260 results - 58,231 through 58,260 (of 68,223 total)
Viewing 30 posts - 58,231 through 58,260 (of 68,223 total)
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