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Brand carousel shows an old brand logo - by seltzlab

This topic has 6 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

  • Avatar: seltzlab
    seltzlab
    Participant
    February 14, 2018 at 10:13

    Hello XStore support,

    I have brand carousel on my homepage.
    I upload a logo for a brand and later the same logo has been resized through the WP library, but the logo showing in home page remains the same as the original one.

    I have tried to remove the logo and choose it again from the library, but the image remains the same.

    Thanks for your help

    Please, contact administrator
    for this information.
    #185037 Copied Theme version: 4.18 WooCommerce version: 3.3.1
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 10:19

    Hello,

    Thanks for the topic.
    Please provide temporary wp-admin access in Private Content.

    Regards

    #185039 Copied
    Avatar: seltzlab
    seltzlab
    Participant
    February 14, 2018 at 10:24

    Hi please find the credentials in private content

    Please, contact administrator
    for this information.
    #185040 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 11:40

    Hello,

    This is bit strange, but I’ve reloaded image for “Disney” brand and now you may see the correct image, so please re-upload images for your brands.

    Regards

    #185052 Copied
    Avatar: seltzlab
    seltzlab
    Participant
    February 14, 2018 at 12:04

    ok re-uploading the file with the correct size solved the issue… weird btw

    thanks for your help

    #185055 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2018 at 13:00

    You’re welcome!
    Have a nice day.

    Regards

    #185059 Copied
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