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Viewing 30 posts - 58,171 through 58,200 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:09

    Hello,

    I’ve checked your menu and seems this works fine https://prnt.sc/ifhlmj Is this correct? This one looks different http://prntscr.com/ifhls6 because of “Design” that selected in menu settings http://prntscr.com/ifhmb4 http://prntscr.com/ifhmhc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:02

    Hello,

    Do you use latest theme version? You may check theme version in Appearance > Themes > http://prntscr.com/ifhjxg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:55

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:39

    Hello,

    Oh I see, you use WC 3.3.0 version, but theme version is 3.3 http://prntscr.com/ifh9v6. Soon will be released new theme version, that will be fully compatible with latest woocommerce version (3.3.1 v).
    Actually, WC even has withdrawn WooCommerce 3.3.0 update because of conflict with many themes and released 3.3.1 after some time.
    Anyway, before any major WooCommerce or WordPress update you need to be sure that your theme supports it and don’t update them if not.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:33

    Hello,

    You’re welcome!
    Sorry, your question is a bit unclear to me. If you mean share functionality, if yes looks like this not available for Instagram.
    Could you please explain in details your query to help me understand more?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:25

    Hello,

    Please read this article https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
    Categories style you may change in Theme Options > E-commerce > Categories or using custom css code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:18

    Hello,

    Could you please provide link to page and temporary wp-admin access so we can take a closer look?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:09

    Hello,

    You may find the file in classico/framework folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:07

    Hello,

    You’re welcome!
    Ok.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:06

    Hello,

    Please see screenshot https://prnt.sc/ifgw0s
    If you want to change something else, please provide a screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:02

    Hello,

    Theme Options > General > Header Settings > Breadcrumbs background.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:00

    Hello,

    You updated theme but did not update woocommerce plugin. You need to update woocommerce to 3.3.1 version and also update all others required plugins https://www.8theme.com/download-plugins/ https://www.8theme.com/faq/ (How to update plugins included in theme?).
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 08:56

    Hello,

    Customize > Woocommerce > Product Catalog > http://prntscr.com/ifgsl0

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 08:51

    Hello, @largstone17

    What versions of theme and WC do you use?
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 08:50

    Hello, @largstone17

    Do you use default VC element or GMAPS for VC? The last one has API key field http://prntscr.com/czidd2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 08:37

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 08:36

    Hello,

    Thanks for the topic.
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 08:32

    Hello,

    Theme Options > General > Breadcrumbs > Breadcrumbs background.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 17:07

    Hello, @QDH

    Please see screenshot http://prntscr.com/if6ce1
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 16:39

    P.S. Today will be released new theme version 4.19 and the problem should be fixed after the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 16:25

    Hello,

    Now I see the problem on your site. But the problem does not occur on my test installation of latest theme version. I would recommend you to update the theme and all required plugins to latest versions and check if the problem solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 16:21

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 16:04

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 16:02

    Hello,

    Are you sure that this is correct screenshot?
    If you mean string translation, then yes, you can translate.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 15:34

    Please clear cache and check http://prntscr.com/if4u6y

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 15:28

    Also, https://prnt.sc/if4pii, you may use such custom css code:
    .fa-twitter:before {content: url('link_to_your_image');}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 15:21

    Hello,

    Please see screenshot http://prntscr.com/if4m1s
    you may use this code:

    .product-content .compare:before {color: #0b1fba;}
    .product-content .compare:hover:before {color: #000000;}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 15:16

    Hello, @fabio_vito

    You’re welcome!
    I’ve checked your single product page on my mobile and do not see the problem. Please try to clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 15:12

    Hello,

    Please use this custom css code:

    @media (max-width: 479px){
      .product-slider .slider-title{
        clear: both;
      }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2018 at 15:03

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
    Have a nice day.

    Regards

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    Viewing 58,200 results - 58,171 through 58,200 (of 68,223 total)
Viewing 30 posts - 58,171 through 58,200 (of 68,223 total)
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