Forum Replies Created

Viewing 30 posts - 58,141 through 58,170 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 16:23

    Hello,

    Here you can find video Grid Builder tutorial – https://wpbakery.com/video-academy/grid-builder/
    Unfortunately, there is no such ready design.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 16:13

    Hello,

    Current theme version doesn’t have such option, but we are planning to add it in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 15:56

    Hello,

    1. I’ve checked the menu in the incognito browser window – http://prntscr.com/ifmkth
    Looks like the problem caused by some cache.
    2. Please check now http://prntscr.com/ifmkot

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 14:23

    Hello,

    Theme Options > General > Header Settings > Enable Sign In link > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 14:21

    Hello,

    1. A page that uses Template > Portfolio should be only one on site. To display portfolio project on different pages you can use Post Grid or Post Masonry Grid http://prntscr.com/fkel1n http://prntscr.com/fkelec + http://prntscr.com/ifkypp > http://prntscr.com/ifkyv3, select design http://prntscr.com/fkemf8 or create it by yourself http://prntscr.com/fkemjh https://vc.wpbakery.com/video-academy/grid-builder.
    2. The plugin, that you use to create such forms, doesn’t come bundled with our theme. Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:53

    Hello,

    Please use this custom css code:

    .single-post .post-single + p {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:46

    Hello,

    Please clear cache and check now.
    Also, you need to update Core plugin to latest version https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:32

    Hello,

    1. Please add this code in Theme Options > Styling > Custom css > Global Custom css:

    @media only screen and (max-width: 992px){
        .header-wrapper.header-top-menu .navbar-toggle .icon-bar {
            background-color: #737375;
        }
    }

    2. I do not see the search in your header. Have you disabled this?
    3. Theme Options > General > Header Settings > http://prntscr.com/ifkbhn
    To remove this only on mobile, add this code in “Custom css for mobile” area:

    .header-wrapper.header-top-menu .header-custom {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:18

    Hello,

    How can I add Instagram share button to single page product?

    – unfortunately, this is not possible.
    1. To give you answer, I need to be able to see the page. Could you temporary disable maintenance mode?
    2. I use Chrome browser. To access the DevTools, open a web page or web app in Google Chrome. Either:
    -Select the Chrome menu Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:07

    Hello,

    Do you have the problem when parent theme activated on your site?
    Please disable all 3-rd party plugins and then check single product page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:00

    Dear @largstone17,

    Please give me your website URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:58

    Hello,

    I can’t login. Have you changed credentials?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:38

    Hi,

    Instagram API doesn’t have share function and because of that, it can’t be included in share icons.

    Best regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:12

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:07

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:00

    Hello,

    Please check now. In latest version was changed some classes – http://prntscr.com/ifj23t

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:28

    Hello,

    Please check Theme Options > Products Page Layout > Layout and make sure that sidebar is enabled.
    Go to Appearance > Customize and click on the ‘Site Identity’ tab and upload site icon.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:22

    P.S. We can give some tips about changes that you need to do in files to achieve the desired result:
    xstore-child/functions.php
    remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_meta', 40 );
    add_action('et_single_product_meta', 'woocommerce_template_single_meta', 10);
    xstore-child/woocommerce/content-single-product.php (copy content from origin theme)
    http://prntscr.com/ifigxe
    <?php do_action('et_single_product_meta'); ?>

    Please note that such customizations in files are not covered under our Support Policy.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:17

    Hello,

    You use default woocommerce element to show these products. I’ve checked the situation with default WC theme – Storefront, and even in this case the element doesn’t show correct columns. This means that the problem doesn’t relate to our theme.
    How many products do you want to have per row? We may try to achieve the desired result via custom css.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:15

    Hello,

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:59

    Dear fabio_vito,

    WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/ WooCommerce set the higher priority for the new option and it overwrites our settings.
    You can change number of products per row using Customizer ( > WooCommerce > Product Catalog > Products per row).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:57

    Hello,

    You’re welcome!
    Thank you for using our theme.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:55

    Hello,

    Unfortunately, there is no such option and this is requested additional customization in files.
    If you do not want to see product tags in this position, you may hide them, add css code in Theme Options > Styling > Custom css:

    .single-product .product-information .product_meta {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:48

    Hello,

    Make sure that WooCommerce Infinite Scroll and Ajax Pagination plugin activated on your site, you may find correct settings for the plugin in our documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:46

    Hello,

    Done. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:41

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:40

    Dear fabio_vito,

    Please provide me link to page with the problem. I’ve checked your site and a few category pages and do not see the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:35

    Dear Rob van Gils,

    Please create a new topic for your problem http://prntscr.com/ifhygq.
    Also, provide FTP access in Private Content.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:25

    Hello,

    I do not see the problem with the top bar. Is this solved?
    This relates to Breadcrumbs Style that selected in Theme Option. You may change this or use custom css code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:19

    Hello,

    1-2. What woocommerce version do you use?
    3. You may add this code in Theme Options > Custom css or in style.css file of child theme:

    .single-product .product-information .email-link, .single-product .product-information .product_meta {
        display:  none;
    }

    4. What exactly do you mean? We provide support on this forum and you can post questions into the Private Content area. Also, you may contact us via this form https://www.8theme.com/contact-us/ but the forum is the fastest way.
    5. Could you please provide temporary wp-admin access in Private Content?

    Regards

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    Viewing 58,170 results - 58,141 through 58,170 (of 68,223 total)
Viewing 30 posts - 58,141 through 58,170 (of 68,223 total)
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