Forum Replies Created

Viewing 30 posts - 58,111 through 58,140 (of 68,187 total)
1 2 3 … 1,937 1,938 1,939 … 2,271 2,272 2,273
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 14:21

    Hello,

    1. A page that uses Template > Portfolio should be only one on site. To display portfolio project on different pages you can use Post Grid or Post Masonry Grid http://prntscr.com/fkel1n http://prntscr.com/fkelec + http://prntscr.com/ifkypp > http://prntscr.com/ifkyv3, select design http://prntscr.com/fkemf8 or create it by yourself http://prntscr.com/fkemjh https://vc.wpbakery.com/video-academy/grid-builder.
    2. The plugin, that you use to create such forms, doesn’t come bundled with our theme. Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.

    Regards

    #185323 Copied In reply to: PORTFOLIO FILTER AND FORMIDABLE FORMS BUG
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:53

    Hello,

    Please use this custom css code:

    .single-post .post-single + p {
    display: none;
}

    Regards

    #185320 Copied In reply to: Comments are closed.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:46

    Hello,

    Please clear cache and check now.
    Also, you need to update Core plugin to latest version https://www.8theme.com/download-plugins/

    Regards

    #185319 Copied In reply to: Mega Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:32

    Hello,

    1. Please add this code in Theme Options > Styling > Custom css > Global Custom css:

    @media only screen and (max-width: 992px){
    .header-wrapper.header-top-menu .navbar-toggle .icon-bar {
        background-color: #737375;
    }
}

    2. I do not see the search in your header. Have you disabled this?
    3. Theme Options > General > Header Settings > http://prntscr.com/ifkbhn
    To remove this only on mobile, add this code in “Custom css for mobile” area:

    .header-wrapper.header-top-menu .header-custom {
    display: none;
}

    Regards

    #185317 Copied In reply to: Lifestyle slider links and speed.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:18

    Hello,

    How can I add Instagram share button to single page product?

    – unfortunately, this is not possible.
    1. To give you answer, I need to be able to see the page. Could you temporary disable maintenance mode?
    2. I use Chrome browser. To access the DevTools, open a web page or web app in Google Chrome. Either:
    -Select the Chrome menu Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.

    Regards

    #185315 Copied In reply to: Compare page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:07

    Hello,

    Do you have the problem when parent theme activated on your site?
    Please disable all 3-rd party plugins and then check single product page.

    Regards

    #185314 Copied In reply to: Problem with YITH WooCommerce Zoom Magnifier plugin
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 13:00

    Dear @largstone17,

    Please give me your website URL.

    Regards

    #185312 Copied In reply to: Product Category Widget
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:58

    Hello,

    I can’t login. Have you changed credentials?

    Regards

    #185311 Copied In reply to: Shopping Cart Producer Question
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:38

    Hi,

    Instagram API doesn’t have share function and because of that, it can’t be included in share icons.

    Best regards

    #185309 Copied In reply to: Compare page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:12

    You’re welcome!
    Have a nice day.

    Regards

    #185306 Copied In reply to: URGENT: products disappeared after updating the theme to 3.6
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:07

    You’re welcome!
    Have a nice day.

    Regards

    #185303 Copied In reply to: pagination
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 12:00

    Hello,

    Please check now. In latest version was changed some classes – http://prntscr.com/ifj23t

    Regards

    #185301 Copied In reply to: pagination
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:28

    Hello,

    Please check Theme Options > Products Page Layout > Layout and make sure that sidebar is enabled.
    Go to Appearance > Customize and click on the ‘Site Identity’ tab and upload site icon.

    Regards

    #185296 Copied In reply to: WC outdated in the theme – sidebar not showing – categories showing in the shop
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:22

    P.S. We can give some tips about changes that you need to do in files to achieve the desired result:
    xstore-child/functions.php
    remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_meta', 40 );
    add_action('et_single_product_meta', 'woocommerce_template_single_meta', 10);
    xstore-child/woocommerce/content-single-product.php (copy content from origin theme)
    http://prntscr.com/ifigxe
    <?php do_action('et_single_product_meta'); ?>

    Please note that such customizations in files are not covered under our Support Policy.

    Regards

    #185295 Copied In reply to: Move product tag
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:17

    Hello,

    You use default woocommerce element to show these products. I’ve checked the situation with default WC theme – Storefront, and even in this case the element doesn’t show correct columns. This means that the problem doesn’t relate to our theme.
    How many products do you want to have per row? We may try to achieve the desired result via custom css.

    Regards

    #185294 Copied In reply to: woo Recent Products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 11:15

    Hello,

    Please check now.

    Regards

    #185293 Copied In reply to: Close Accordian Tabs by Default
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:59

    Dear fabio_vito,

    WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/ WooCommerce set the higher priority for the new option and it overwrites our settings.
    You can change number of products per row using Customizer ( > WooCommerce > Product Catalog > Products per row).

    Regards

    #185288 Copied In reply to: URGENT: products disappeared after updating the theme to 3.6
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:57

    Hello,

    You’re welcome!
    Thank you for using our theme.
    Have a nice day.

    Regards

    #185286 Copied In reply to: Update Xstore core plugin 1.0.21
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:55

    Hello,

    Unfortunately, there is no such option and this is requested additional customization in files.
    If you do not want to see product tags in this position, you may hide them, add css code in Theme Options > Styling > Custom css:

    .single-product .product-information .product_meta {
    display: none;
}

    Regards

    #185284 Copied In reply to: Move product tag
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:48

    Hello,

    Make sure that WooCommerce Infinite Scroll and Ajax Pagination plugin activated on your site, you may find correct settings for the plugin in our documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    Feel free to ask if you have any other questions.

    Regards

    #185281 Copied In reply to: pagination
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:46

    Hello,

    Done. Please check now.

    Regards

    #185280 Copied In reply to: Update Xstore core plugin 1.0.21
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:41

    You’re welcome!

    Regards

    #185278 Copied In reply to: Change Parallax Background Image
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:40

    Dear fabio_vito,

    Please provide me link to page with the problem. I’ve checked your site and a few category pages and do not see the problem.

    Regards

    #185277 Copied In reply to: URGENT: products disappeared after updating the theme to 3.6
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:35

    Dear Rob van Gils,

    Please create a new topic for your problem http://prntscr.com/ifhygq.
    Also, provide FTP access in Private Content.
    Thanks in advance.

    Regards

    #185273 Copied In reply to: Mega Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:25

    Hello,

    I do not see the problem with the top bar. Is this solved?
    This relates to Breadcrumbs Style that selected in Theme Option. You may change this or use custom css code.

    Regards

    #185271 Copied In reply to: Edit 404 page.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:19

    Hello,

    1-2. What woocommerce version do you use?
    3. You may add this code in Theme Options > Custom css or in style.css file of child theme:

    .single-product .product-information .email-link, .single-product .product-information .product_meta {
    display:  none;
}

    4. What exactly do you mean? We provide support on this forum and you can post questions into the Private Content area. Also, you may contact us via this form https://www.8theme.com/contact-us/ but the forum is the fastest way.
    5. Could you please provide temporary wp-admin access in Private Content?

    Regards

    #185270 Copied In reply to: Products gallery
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:09

    Hello,

    I’ve checked your menu and seems this works fine https://prnt.sc/ifhlmj Is this correct? This one looks different http://prntscr.com/ifhls6 because of “Design” that selected in menu settings http://prntscr.com/ifhmb4 http://prntscr.com/ifhmhc

    Regards

    #185269 Copied In reply to: Mega Menu for no reason different
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 10:02

    Hello,

    Do you use latest theme version? You may check theme version in Appearance > Themes > http://prntscr.com/ifhjxg

    Regards

    #185268 Copied In reply to: Shipping Option Issues
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:55

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    #185266 Copied In reply to: changing header logo image
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2018 at 09:39

    Hello,

    Oh I see, you use WC 3.3.0 version, but theme version is 3.3 http://prntscr.com/ifh9v6. Soon will be released new theme version, that will be fully compatible with latest woocommerce version (3.3.1 v).
    Actually, WC even has withdrawn WooCommerce 3.3.0 update because of conflict with many themes and released 3.3.1 after some time.
    Anyway, before any major WooCommerce or WordPress update you need to be sure that your theme supports it and don’t update them if not.

    Regards

    #185263 Copied In reply to: Look of category page
  • 1 2 3 … 1,937 1,938 1,939 … 2,271 2,272 2,273
    Viewing 58,140 results - 58,111 through 58,140 (of 68,187 total)
Viewing 30 posts - 58,111 through 58,140 (of 68,187 total)
1 2 3 … 1,937 1,938 1,939 … 2,271 2,272 2,273

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