Hello,

Please check this reply https://www.8theme.com/reply/185971/

Regards

Hello,

I am glad that the problem was solved.

Regards

Hello,

You’re welcome!
Have a nice day.

Regards

Hello,

Please try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.

Regards

Dear Lily,

This is the really strange situation. I’ve checked your site in different browsers and on different devices. Unfortunately, I can’t see the problem. May I ask you to check products using another computer? To be able to help, we should see the problem.

Regards

Hello,

Please see screenshot http://prntscr.com/iiafbx I would recommend you using our 3.6 theme version together with WC 3.3.1 version.

Regards

Hello,

The problem with   doesn’t relate to the theme, you will have the same behavior even with a default theme. This looks like the Visual Composer plugin specific issue, therefore it is harder for us to find the issue and fix it.

Regards

Hello,

Please check how this works with a default theme activated on your site. Likely you need to contact WordPress support about these questions.

Regards

Hello,

1. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.
Latest versions of plugins you may find here – https://www.8theme.com/download-plugins/page/2/
2. Please describe your question in more details.

Regards

Hello,

You’re welcome!
The problem caused by this error of the plugin – https://prnt.sc/ii7ssm the error persist even with the default theme. You need to contact support of the plugin to solve this .js problem or set correct settings for the plugin according to WooCommerce Stripe Gateway plugin documentation.

Regards

Dear Cr3atorf1lm,

I am not sure that understand your problems correctly. Could you please describe problems in more details? What device and browser do you use? Give me more information about the desired result.

Regards

Hello,

I would recommend you to contact woocommerce plugin support.

Regards

Hello,

Thank you for purchasing our theme and for reaching us.
Please see screenshot – https://prnt.sc/ii79fp

Regards

Hello,

Please add this code in custom.css file of parent theme or in style.css file of child theme:

.quick-view-popup .images, .single-product-page .images {
	visibility: visible;
	height: auto;
}

How to create custom.css you can watch in this tutorial – https://www.youtube.com/watch?v=Qok2zRedRMY.

Regards

Hello,

Likely you simply need to synchronize translation files.
Make sure that you put your .po .mo files in /wp-content/languages/themes/ with correct names.
Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.
If the problem won’t be solved even after synchronization, please provide wp-admin and FTP access in Private Content.

Regards