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Live Chat Plugin and Product Tracker - by cudedesign

This topic has 6 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

cudedesign

Participant

February 22, 2018 at 12:29

Hello, We have recently launched a project for our client using the Royal theme. I have two issues which I hope you can help with.

1.) We are trying to activate the live chat plugin. We are asked to add an activation number, when doing so and going through the process, we are then told we do not have access to the plugin. Am I correct in believing this comes with the theme? How can I activate?

2.) Within one of the notification emails sent via WooCommerce, there is a link for the user to track their ordered product, how do we make this link work?

Please, contact administrator
for this information.

#185984 Copied

5 Answers

Rose Tyler

Support staff

February 22, 2018 at 13:37

Hello,

1. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.
Latest versions of plugins you may find here – https://www.8theme.com/download-plugins/page/2/
2. Please describe your question in more details.

Regards

#185988 Copied

cudedesign

Participant

February 23, 2018 at 14:35

Thank you for your response.

2.) If you checked the completed order notification via Woocommerce, towards the bottom there is a link which says ‘Track your order link’ . How do we manage this so that it works?

Kind regards,

#186134 Copied

Rose Tyler

Support staff

February 23, 2018 at 15:08

Hello,

I would recommend you to contact woocommerce plugin support about this.

Regards

#186141 Copied

cudedesign

Participant

March 7, 2018 at 13:47

Thanks for your response and help! The website has launched but our client had a query regarding the Live Chat function. If they are offline and the user sends a message, they are unable to send a second message directly afterwards.

Is this native to the plugin or a fault?

#187503 Copied

Rose Tyler

Support staff

March 7, 2018 at 14:04

Hello,

Sorry, but I am not sure about this. It would be better to contact the plugin author.

Regards

#187507 Copied
Tagged: responsive, stylish, themes, woocommerce, wordpress
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