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Viewing 30 posts - 56,761 through 56,790 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 15:05

    Hello,

    Please provide us with temporary wp-admin access to the site with the problem in Private Content so we can take a closer look.
    Also, try to click on save menu button, let me know if this helps.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 14:59

    Please clear cache and check one more time http://prntscr.com/ivbthw
    Strange that you don’t get the notification. Have you checked the Spam folder?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 14:38

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 14:01
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 13:59

    Great. Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 13:58

    Hello,

    As I see, on your site using 2.8 theme version (Appearance > Themes). Please check.
    Don’t forget to create a backup of your files and database before starting update process!
    To make the quantity looks better http://prntscr.com/ivarwa, you can use this custom css code:

    .product-information-inner .quantity label {
        display:  none;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 13:38

    Hello,

    Here is the list of plugins that come bundled with our theme -https://www.8theme.com/demo/docs/legenda/#!/external_plugins
    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )

    The other problem with the image hover isn’t solved yet even I added the code to custom.css

    – could you please describe the problem in more details? Sorry, but I do not see the problem – https://gyazo.com/cdd31c102b2fe9c41c93eaaeec2fbc0a
    if you want to disable the swap, go to Theme Options > Products Page Layout > Product Image Hover > Disable

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 13:07

    Hello,

    You have one main menu in center http://prntscr.com/iva2aa, so you need to uncheck “Main menu (right)” in Appearance > Menus > Menu Settings > Display location

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 13:04

    Hello,

    Sorry, but for me, your question about Paging is a bit unclear. Could you please describe the desired result in more details?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 11:58

    You don’t have enough space to download the full zip archive of the updated version and then unzip the theme. That’s why archive that you get is broken. Please, remove unnecessary files from your server to get 40MB free space to download the archive and extract it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 11:05

    Hello,

    1. If you want to hide these categories http://prntscr.com/iv8ciy , please use this custom css code:

    .single-product-page .product-info .posted_in {
        display: none;
    }

    2. Please provide some screenshots for better understanding the problem and desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 10:58

    Please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 10:37

    Hello @QDH,

    Please use this code:

    .header-wrapper .header-logo img {
        max-width: 500px;
        width: 500px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 10:32

    Hello,

    Please add this code in Theme Options > Stylig > Custom css > Global custom css:

    @media only screen and (max-width: 992px){
    .mobile-menu-opened .template-content {
        transform: none;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 10:28

    Hello,

    1. Theme version 4.21.1 available only for auto-update and is not available on Theme Forest.
    2. Tick here and update theme http://prntscr.com/iv7ug2
    3. Where you find the message about Critical CSS generation?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:56

    Ok. Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:55

    Hello,

    Enable default WooCommerce theme – Storefront – and check if you have the same problems. Reply back and provide temporary wp-admin access in case problems persist with our theme only.
    Also, please check if there outdated files in Woocommerce > Status > Templates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:44

    Hello,

    1. Theme Options > Header Settings > Fixed header color scheme > Dark.
    I would recommend you to update the theme to the latest version. Don’t forget to create a backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.
    If after update some problems won’t be solved, please contact us.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:37

    Hello,

    Please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
    If the situation won’t change please provide temporary wp-admin and FTP access so we could check a reason of such behavior.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:24

    Hello,

    This string doesn’t relate to our theme. You need to find out from what plugin the string come and make the translation, or contact support of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:17

    Hello,

    1. Make sure that Custom Metaboxes and Fields for WordPress plugin is enabled.
    Also, check http://prntscr.com/iv6u33
    2. You can use custom css code (add the code in Theme Options > Styling > Custom css or in style.css file of child theme).
    3. You can add content in “Product Page Banner Content” area (Theme Options > E-commerce > Shop) or in Products > Categories > Edit category > Description
    4. Contact us once you move the site to live server and we will help you with custom css code.
    5. By default, there is no such possibility.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:06

    Hello,

    You need to change the color in Custom css for Home page https://prnt.sc/iv6rma

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:00

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 09:00

    Hello @Agatha,

    Done.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 08:58

    Hello,

    Please check our theme changelog on Theme Forest https://prnt.sc/iv6oaq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 08:56

    Hello,

    I am glad that you sorted out.
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 08:50

    Hello,

    You’re welcome!
    Please see screenshot http://prntscr.com/iv6kfx
    Read more in slider documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 08:47

    Hello,

    You use Woocommerce plugin 3.3.3 version but theme version is 3.4, likely you face compatibility issues. I would recommend to update theme to latest version http://prntscr.com/iv6hk2 here you can find the changelog https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Please follow our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    https://www.8theme.com/download-plugins/ (https://www.8theme.com/faq/ – How to update plugins included in theme?).
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Also, from the 4.0 update, all the custom styles come not like inline CSS but as styles from separate file – dynamic.css (to speed up the site loading). If you created child theme before 4.0 update you need to create the dynamic.css file in royal-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in royal-child/functions.php file. Then go to Theme Options and re-save them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 08:38

    Hello,

    Ok. Let us know if you need assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2018 at 08:33

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

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    Viewing 56,790 results - 56,761 through 56,790 (of 68,223 total)
Viewing 30 posts - 56,761 through 56,790 (of 68,223 total)
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