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Viewing 30 posts - 56,581 through 56,610 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2018 at 07:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 16:44

    Hello,

    Do you use CDN? If you are using CDN you have to wait till the CDN updates files automatically or contact your CDN provider and ask them to do it manually.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 14:51

    Hello @Blackbeard,

    Please add this code in Theme Options > Styling > Custom css:

    .products-loop .outofstock .content-product .out-of-stock + .product-content-image img.wp-post-image, .products-loop .outofstock.product-hover-swap .content-product:hover .out-of-stock + .product-content-image .image-swap img {
        opacity:  1;
    }
    .products-loop .outofstock.product-hover-swap .content-product .out-of-stock {
        z-index:  3;
        background-color:  transparent;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 14:50

    Hello,

    Please add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .header-xstore2  .header-logo {
        text-align:  center;
        width: 100%;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 14:48

    Hello,

    Please read our documentation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Likely you simply need to synchronize translation files.
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.
    Also, don’t forget to backup all the files before any update.
    If the problem won’t be solved even after synchronization, please provide wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 14:24

    Hello,

    Have you checked if “Delete” works with the default theme?
    This is not a default functionality, so how can I add new payment method http://prntscr.com/ixjphl ?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 14:03

    Hello,

    Unfortunately, I can’t help you in this case, because likely the issue relates to Database. I would recommend contacting WordPress support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:49

    Hello,

    It would also be hugely helpful to us if you are able to indicate any steps taken up until the issue occurred. We may need to be able to recreate your issue on our end, and having this information would help with that. Simply stating something ‘doesn’t work’ isn’t helpful, and tells us nothing. Please, be as specific as possible.
    Hope you understand this matter, thank you.
    Also, make sure you have checked all the server requirements before the installation:
    – file_get_contents() function should be enabled in the server configuration;
    – PHP version: 5.3 or higher;
    – max_execution_time: 180, or greater;
    – memory_limit: 128M, or greater;
    – upload_max_filesize: 40M, or greater.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:34

    Hello,

    Do you face such problem with default WC theme too (Storefront)? What version of WC plugin do you use? Please provide a screenshot of the page and the “Delete” button that doesn’t work.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:28

    Hello,

    This is strange. But we are theme support and can help only with problems that strictly relates to our theme. Your categories problem doesn’t relate to our theme, because persist even with the default theme. You can contact WC or WordPress support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:23

    Hello,

    Yes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:22

    Hello,

    You’re welcome!
    The problem was caused by custom css code. I’ve deleted this code from Theme Options so you can edit the buttons settings without any problem.
    In 4.22 theme update was added a fix for the Instagram problem. If on your site the problem persists, please create a new topic.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:17

    Hello @BorisZajicek,

    In 4.22 theme update was added fix for the Instagram problem. If on your site the problem persists, please create a new topic and provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:15

    Hello,

    These changes relate to woocommerce update. You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 13:08

    Hello,

    Please add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .tp-mask-wrap .tp-caption.Newspaper-Title {
        white-space: pre-wrap !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:58

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:57

    Hello,

    1. Open page editor > Page Layout > Background image for breadcrumbs. Please select dimensions appropriate for your needs, for example, 1600×630. Also, do not forget to optimize images before uploading on site https://tinypng.com/
    2. Simply use the backend page editor http://prntscr.com/ixi9nm, select for row > 2 columns and drag content to the right one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:37

    Hello,

    You can use this code in custom.css:

    @media only screen and (max-width: 480px) {
    .single-product .container {
        padding-left: 5px;
        padding-right: 5px;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:33

    Hello,

    Please read our documentation – https://www.8theme.com/demo/docs/legenda/#!/demo_data_installation You can install demo data via Theme Options or using .xml files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:30

    Hello,

    Please provide us with link to page with the problem and temporary wp-admin access in private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:19

    Hello,

    There are no conflicts with our theme, so I would recommend you to check how this works with default WC theme – Storefront, then contact the plugin author about the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:18

    Hello,

    Thanks for the topic.
    You are right, our contact form work in such way and you need to refresh the page to be able to see the new captcha image. But you can use “Contact Form 7” plugin and create own contact form + https://contactform7.com/captcha/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:08

    Hello,

    The problem occurred because you set http://prntscr.com/ixhic7 please change Main Font > line-height via Theme Options, or use the custom code http://prntscr.com/ixhk5y

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:03

    Hello,

    The problem caused by the number of your categories https://prnt.sc/ixglfa http://prntscr.com/ixh7p1 and persist even with default WC theme – Storefront, this means that the problem doesn’t relate to our theme. Likely, your categories were imported incorrectly and there are them too much for the DB. For now, to solved the problem, we removed category widgets from Sidebars https://prnt.sc/ixgl0x (Appearance > Widgets). Please check your site.
    Also, we have renamed the legenda theme folder via FTP and upload a new one latest theme version, because in your theme folder were outdated files and “wpbakery” folder (shouldn’t be placed in the theme folder). Also, we’ve installed and activated a child theme. Please do not edit parent theme files, make all changes via the child theme. You can delete renamed theme folder “_legenda”, in case there are no important custom changes. For now, on your site activated the child theme that inherits the functionality and styling of “legenda” theme.

    Also, WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/ WooCommerce set the higher priority for the new option and it overwrites our settings.
    You can change number of products per row using Customizer ( > WooCommerce > Product Catalog > Products per row).
    You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.

    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 11:34

    Done. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 11:06

    Hello @Blackbeard,

    Theme Options > E-commerce > Shop > Enable “Out of stock” icon

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 11:03

    Looks like you edited Theme Options in a browser tab that was opened before I did changes and you re-saved settings. Please close all Theme Options windows, and let me know so I could repeat changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 10:39

    Please change the code to:

    .et-mobile-menu li > a {
        line-height: 40px !important;
    }
    .et-mobile-menu .side-block .close-block{
        line-height: 1.2 !important;
    }

    if this won’t help, provide us with temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 10:36

    Hello,

    Thanks for the explanation.
    Please provide us with FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 10:13

    Hello,

    You’re welcome!
    Please check now http://prntscr.com/ixfxy8 and read more here – https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/
    This color http://prntscr.com/ixfye2 you can change in Custom css – http://prntscr.com/ixfyls

    Regards

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    Viewing 56,610 results - 56,581 through 56,610 (of 68,223 total)
Viewing 30 posts - 56,581 through 56,610 (of 68,223 total)
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