For some reason the WP Bakery single image is not working in my Legenda Theme. I contacted WP Bakery and all tests were done to test that the issue wasn’t on their end.
WP Bakery thinks that it must be the Legenda Theme because the single image worked in the default theme twenty sixteen.
I appreciate you looking into this.
UrlaWooCommerce version: winksboutique.com
In a new post or new page, I go through the process of addinga single image.
Add element: I select an image from my library
Save image: Image will NOT save
For some reason, I am unable to save the new image and it doesn’t will not appear on the page when I go to the preview.
Does this make sense? I’m trying my best to articulate.
I contacted WP Engine, and their response is below. Please advise as to what I should do:
Looks like that 8themes user wasn’t even hitting our server, which can mean a couple things. Either their IP is on our blacklist (which is not usually the case, but possible), or something is going wrong with their SFTP connection.
What I’d suggest you have them try is connecting to sftp://22.214.171.124 for their hostname. If that doesn’t work, I’d ask them for a screenshot of the error their seeing and their IP address. That way, we can get some more info on what exactly is going wrong.
We do sometimes see using the server’s IP address instead of the sftp hostname does sometimes correct connection errors.
Here is the reply from WP Engine, in response to your last reply:
We’ll need to full error output to troubleshoot. If they have a user you added on my.wpengine.com they can actually chat with us directly from there.
Some common issues are as follows:
Not setting the sftp protocol. For that change the hostname field to:
Not using the correct port. That is 2222.
Incorrect username. Note that the install name is typically appended prior to the username with a hyphen. You can double check here.
User Portal – WP EngineLog in to the user portal and manage your WordPress websites hosted on WP Engine.
I would send them those common issues and see if that can help resolve the issue.
Otherwise have them chat into our team for one-on-one help.
You use old theme version. Please update theme and all required plugins to latest versions – http://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
https://www.8theme.com/download-plugins/ (https://www.8theme.com/faq/ – How to update plugins included in theme?).
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
If you made changes in template files, transfer them into the child theme, to prevent losing it after theme update http://www.8theme.com/demo/docs/legenda/#!/child_theme
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Do you mean theme update? We can help you with the update. Please provide FTP access in Private Content.
Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).
If you edited php files of theme, transfer changes into a child theme http://www.8theme.com/demo/docs/woopress/#!/3_child_theme.
The person who was supposed to help me update the theme hasn’t done it yet, so I am hoping that you can do it.
Please let me know if you need anything else to complete the update.
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