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Viewing 30 posts - 56,371 through 56,400 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 14:48

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Please provide us with your website URL so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 14:33

    Hello,

    Please check the Home page now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 14:20

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer and watch video tutorial – https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up)
    Let me know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 14:16

    Hello,

    Rows can be cloned http://prntscr.com/j08ylw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 14:13

    Hello,

    To add some contact form on the page use the shortcode of form – http://prntscr.com/j08wv1

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 14:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 13:13

    Hello,

    Please create new topics for different questions to prevent misunderstanding.
    1. Please provide some screenshots for better understanding the desired result. You can use such screenshot maker as Lightshot and provide links of screenshots in Private Content.
    2. Please try to use this custom css code:

    .product-information .tabs.accordion .tabs-nav {
        display:  -webkit-box;
        display:  -webkit-flex;
        display:  -ms-flexbox;
        display:  flex;
        -webkit-box-orient:  vertical;
        -webkit-box-direction:  normal;
        -webkit-flex-direction:  column;
            -ms-flex-direction:  column;
                flex-direction:  column;
    }
    
    .product-information .tabs.accordion .tabs-nav li:last-of-type, 
    .product-information .tabs.accordion .tabs-nav li.first-item, 
    .product-information .tabs.accordion div:last-of-type {
        -webkit-box-ordinal-group: -1;
        -webkit-order: -2;
            -ms-flex-order: -2;
                order: -2;
    }
    
    .product-information .tabs.accordion .tabs-nav .firstItem, 
    .product-information .tabs.accordion .tabs-nav .tab-description {
        -webkit-box-ordinal-group: 0;
        -webkit-order: -1;
            -ms-flex-order: -1;
                order: -1;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 12:59

    Hello,

    Your product titles contain the sku information and this creates a conflict. We’ve disabled “Search by sku” in Theme Options. Please clear cache and check now http://prntscr.com/j07pb3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 12:11

    Hello,

    Please describe your question in more details.
    XStore Child theme with a default functions.php file you can find here – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 12:08

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 12:04

    Unfortunately, there is no possibility to make the gallery there. You can use this custom css code to hide the name:

    .single-attachment .post-heading h2 {
        font-size: 0px !important;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 11:48

    Hello,

    To be able to check this we need to have the ability to login, so please add the IP to the whitelist.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 11:45

    Hello,

    Please provide us with such post URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 11:30

    Hello,

    Change background-size to contain and height to 357px.
    Also, it would be better if you provide temporary wp-admin access so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 11:15

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 10:45

    Hello,

    Please add this code in Theme Options > Custom css:

    .top-bar {
        position: fixed;
        width: 100%;
        top: 0;
        z-index: 999;
    }
    .header-wrapper .header {
        padding-top: 34px;
    }
    .fixed-header-area.fixed-already {
        top: 34px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 10:31

    Please see screenshot http://prntscr.com/j05i2k

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 10:30

    Hello,

    You’re welcome!
    1. Theme options > Blog & Portfolio > Blog Layout > Excerpt length(words) or http://prntscr.com/j05gdj
    2. Delete this code from custom css http://prntscr.com/j05hmg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 10:24

    Hello,

    Please check your settings http://prntscr.com/j05e15 https://prnt.sc/j05epj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 10:19

    Hello,

    Do you use third-party plugins that do not come bundled with our theme? Try to disable them and check if the problem still persists. Let us know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 10:17

    Hello,

    Could you please provide temporary wp-admin and FTP access in the Private Content area?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 10:13

    Hello,

    1. Please read the following article https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/
    Theme Options > Footer > Footer text color > Light
    2. Delete or change this custom css code https://prnt.sc/j058f7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 08:21

    Hello,

    Could you please provide temporary wp-admin access in the Private Content area?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 08:19

    Please check Slider Revolution settings https://prnt.sc/j03mnz if this won’t help, provide FTP access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 08:16

    Please try to Import of .XML files. We included all the demo versions and additional pages import to XML files folder of theme package. There you’ll be able to see .xml files, Revolution slider archives. Legenda Theme Options can also be imported by copying the text file and pasting its content into the Import from file field on the Import/Export tab in Legenda Theme Options.
    Read more in doc – http://prntscr.com/ixw1qm

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 08:09

    Hello,

    1. A fix for “Search for” translation will be added in next theme update.
    2. Please add this custom css code:

    .search-no-results .content {
        left:  0;
        width:  100%;
    }
    

    3.

    .woocommerce-checkout .woocommerce-thankyou-order-received {
        color: #ff5f7b;
        font-size:  20px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 07:49

    Hello @andriwbm,

    Done.
    But note, that the problem was fixed in the latest theme update, so I would recommend you to update the theme and all required plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Don’t forget to create backup of your files and database before starting the update process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 07:43

    Hello,

    Could you please provide FTP access also?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 07:38

    Hello,

    We will add the option in new theme update, so you won’t lose it.
    Our changes for tabs could not make any effect on the account icon.
    We’ve added some custom css code to show the account icon in the header http://prntscr.com/j035u5. Please, clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 07:32

    Hello,

    Thank you for purchasing our theme and for reaching us.
    Do you use CDN?
    Have you checked if this issue appears with our theme only or with a default theme too?

    Regards

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    Viewing 56,400 results - 56,371 through 56,400 (of 68,223 total)
Viewing 30 posts - 56,371 through 56,400 (of 68,223 total)
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