Editing the Homepage - by paulorpc - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 5 years, 12 months ago ago by Rose Tyler

  • Avatar: paulorpc
    paulorpc
    Participant
    March 30, 2018 at 15:42

    Hello!

    I can not edit the homepage of the template. When I click on “Edit with WPBakery Page Builder” nothing happens, the page does not load for editing to be done.

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 30, 2018 at 15:50

    Hello,

    Unfortunately, I can’t login http://prntscr.com/iyjtpf
    Make sure that you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins http://xstore.helpscoutdocs.com/article/37-plugins-update
    What PHP version do you use?

    Regards

    Avatar: paulorpc
    paulorpc
    Participant
    March 30, 2018 at 16:09

    Try the access now, please.
    I was logged in on the page.

    my version of php is http://prntscr.com/iyk4g8

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 31, 2018 at 12:28

    Hello,

    Still the same issue. Provide the correct link to your Dashboard, please.

    Regards

    Avatar: paulorpc
    paulorpc
    Participant
    March 31, 2018 at 15:45

    see this

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2018 at 07:23

    Hello,

    Please provide the correct link to your Dashboard. The last one is incorrect.

    Regards

    Avatar: paulorpc
    paulorpc
    Participant
    April 2, 2018 at 10:15
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2018 at 12:54

    Unfortunately, we still get error 403 and can’t login.

    Regards

    Avatar: paulorpc
    paulorpc
    Participant
    April 2, 2018 at 13:03

    tell me your IP, i’ll check if your IP is block in blacklist server.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2018 at 13:10

    IP address of the specialist who will work on your problem is 176.98.70.175.

    Regards

    Avatar: paulorpc
    paulorpc
    Participant
    April 2, 2018 at 13:16

    the url he is accessing is this: http://barakvl.tk/projetos/siteffstyle/wp-admin

    correct?

    Avatar: paulorpc
    paulorpc
    Participant
    April 2, 2018 at 13:25

    I include the IP of the analyst on the white list, can, test now? thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2018 at 14:12

    Hello,

    Your problem is WP memory limit. Contact your hosting provider and try to increase the limit to 128 or 256MB. At this moment you have 13MB.

    Regards

    Avatar: paulorpc
    paulorpc
    Participant
    April 2, 2018 at 19:26

    hello I did a test in the same domain but with another demo of the template, see the link: http://barakvl.tk/projetos/oakleyelite/wp-admin/

    and in this version of the template the error is not presented.

    is there a problem in the HIPPIE template?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2018 at 11:48

    Hello,

    To be able to check this we need to have the ability to login, so please add the IP to the whitelist.

    Regards

    Avatar: paulorpc
    paulorpc
    Participant
    April 3, 2018 at 20:42

    the Ip is already added to the white list, I made the reinstallation of the plugins and now the problem has been solved. Can you close the ticket, please?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2018 at 07:21

    Hello,

    Great. Please kindly open up new tickets for additional questions.

    Regards

  • Viewing 17 results - 1 through 17 (of 17 total)

The issue related to '‘Editing the Homepage’' has been successfully resolved, and the topic is now closed for further responses

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