This topic has 17 replies, 3 voices, and was last updated 5 years, 12 months ago ago by Rose Tyler
Hello!
I can not edit the homepage of the template. When I click on “Edit with WPBakery Page Builder” nothing happens, the page does not load for editing to be done.
Hello,
Unfortunately, I can’t login http://prntscr.com/iyjtpf
Make sure that you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins http://xstore.helpscoutdocs.com/article/37-plugins-update
What PHP version do you use?
Regards
Try the access now, please.
I was logged in on the page.
my version of php is http://prntscr.com/iyk4g8
Hello,
Still the same issue. Provide the correct link to your Dashboard, please.
Regards
see this
Hello,
Please provide the correct link to your Dashboard. The last one is incorrect.
Regards
try this url http://barakvl.tk/projetos/siteffstyle/
tks
Unfortunately, we still get error 403 and can’t login.
Regards
tell me your IP, i’ll check if your IP is block in blacklist server.
IP address of the specialist who will work on your problem is 176.98.70.175.
Regards
the url he is accessing is this: http://barakvl.tk/projetos/siteffstyle/wp-admin
correct?
I include the IP of the analyst on the white list, can, test now? thank you
Hello,
Your problem is WP memory limit. Contact your hosting provider and try to increase the limit to 128 or 256MB. At this moment you have 13MB.
Regards
hello I did a test in the same domain but with another demo of the template, see the link: http://barakvl.tk/projetos/oakleyelite/wp-admin/
and in this version of the template the error is not presented.
is there a problem in the HIPPIE template?
Hello,
To be able to check this we need to have the ability to login, so please add the IP to the whitelist.
Regards
the Ip is already added to the white list, I made the reinstallation of the plugins and now the problem has been solved. Can you close the ticket, please?
Hello,
Great. Please kindly open up new tickets for additional questions.
Regards
The issue related to '‘Editing the Homepage’' has been successfully resolved, and the topic is now closed for further responses