What PHP version do you use?
Please provide us with FTP access also.
Regards
Rose Tyler
Support staff
April 16, 2018 at 15:56
Hello,
Try to use Insert Headers and Footers plugin – https://wordpress.org/plugins/insert-headers-and-footers/
If you made changes in files of the parent theme and can’t revert them, theme archive without additional customization can be downloaded in ThemeForest.
Regards
Rose Tyler
Support staff
April 16, 2018 at 15:47
I would recommend to contact your hosting provider and ask to increase required values.
Regards
Rose Tyler
Support staff
April 16, 2018 at 15:29
Problem with incorrect applying custom css for mobile caused by } in this section – https://prnt.sc/j5wxln so you need to delete }. Do not forget to clear all cache to be able to see the effect.
Regards
Rose Tyler
Support staff
April 16, 2018 at 15:25
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
April 16, 2018 at 15:22
You’re welcome!
Regards
Rose Tyler
Support staff
April 16, 2018 at 15:15
I do not see the problem http://prntscr.com/j5z6cq Please clear cache and check one more time. Try to delete a product from the cart and add a new one to refresh the popup.
Regards
Rose Tyler
Support staff
April 16, 2018 at 15:12
Hello,
Please provide us with your website URL and screenshots for better understanding.
Thanks in advance.
Regards
Rose Tyler
Support staff
April 16, 2018 at 14:58
Hello,
Please increase PHP time limit to 500 and PHP post max size to 64M. If the problem with automatic theme updating won’t be solved, you can update theme via FTP https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Also, describe in more details what settings for menu do not work. You can use such screenshot maker as Lightshot and provide links of screenshots in Private Content.
Thanks in advance.
Regards
Rose Tyler
Support staff
April 16, 2018 at 14:39
Please provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
April 16, 2018 at 14:31
You can use such screenshot maker as Lightshot and provide links of screenshots in Private Content.
Have you tried to synchronize translation files?
Regards
Rose Tyler
Support staff
April 16, 2018 at 14:19
Hello,
Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Likely you simply need to synchronize translation files.
Make sure you placed translation files into the languages /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo).
Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.
Go to Settings > Permalinks > try to re-save permalinks, check if this helps.
Regards
Rose Tyler
Support staff
April 16, 2018 at 13:41
Hello,
Yes, it is possible. Main single product settings you can find in Theme Options > E-commerce > Single Product Page. Also, some settings can be changed for products individually – http://prntscr.com/j5xpwb
Let us know if you need any further assistance.
Ok.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
April 16, 2018 at 11:13
Hello,
To enable zoom on mobile, you need to copy product-image.php file from legenda/woocommerce/single-product folder into child theme with the same folder structure and make changes according to screenshots http://prntscr.com/j5v7eu > https://prnt.sc/j5v7le
+ remove this http://prntscr.com/j5v9bn in legenda/js/etheme.js > http://prntscr.com/j5v9t9
The etheme.js file can be changed only via parent theme, so after each theme update, you need to repeat changes there.
Regards
Rose Tyler
Support staff
April 16, 2018 at 10:35
1. Please clear cache and check one more time http://prntscr.com/j5v4wd
2. Have you tried to disable all 3-rd-party plugins?
