You’re welcome!
Have a nice day.

Regards

Hello @aahmadi3,

I do not see the code on your site via the console. Have you added the code in custom.css file of the parent theme? Do you use cache plugin? Please, clear cache, if this won’t help, provide temporary wp-admin access in the Private Content area.

Regards

Hello,

We did not get similar reports so it is a bit difficult to find out the reason of the problem on the first sight.
You may create a staging site with the latest theme version to be able to make some tests there.
On that site, please check if you get some errors in the console while saving Theme Options and try to disable all 3rd party plugins. Also, check if the problem persists with child theme only or with parent theme too. Compare settings of WPBakery Page Builder > Role manager http://prntscr.com/j5uooe on both sites.
Let us know results.

Regards

Hello,

Theme Options > Blog Layout > Sidebar position > Without or go to Edit page > Page Layout > Sidebar Position.

Regards

Hello,

Please add this code in Theme Options > Styling > Custom css > Custom css for mobile:

.single-product .products-grid.row-count-2 .product,  
.single-product .products-grid.row-count-3 .product,  
.single-product .products-grid.row-count-4 .product,  
.single-product .products-grid.row-count-5 .product,  
.single-product .products-grid.row-count-6 .product {
  width: 50%;
}

Regards

Hello,

Please clear cache and check https://prnt.sc/j5u6jr > http://prntscr.com/j5u6d8

Regards

Hello,

Please add this code in Theme Options > Custom css > Custom css for mobile:

.header-logo img {
    padding-left:  0;
    margin-left:  0;
}
.fixed-header-area .header-logo {
    margin-left:  0;
    float:  none;
    display:  inline-block;
    left:  auto;
    transform:  none;
}
.fixed-header-area .fixed-header > .container {
    text-align:  center;
}

Regards

Hello,

Please, make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Also, provide us with your website URL and temporary wp-admin access in the Private Content area.
What error do you get with the theme update? Please provide also some screenshots.
Thanks in advance.

Regards

Hello,

Sorry for the delay due to the weekends.
I do not see the problem http://prntscr.com/j5t9f1
Please let me know what browser you use. Make sure that the browser is not very old. Also, please check the problem on different devices.
Do you have some fonts errors in the console?

Regards

Hello,

Please clear cache and check one more time http://prntscr.com/j5t6si

Regards

Hello,

Please see screenshots http://prntscr.com/j5t50y > http://prntscr.com/j5t53z
edit your “Footer 2” static block using VC https://www.8theme.com/videos/ (Legenda WordPress Theme – How to create footer).
Let us know if you need any further assistance.

Regards

Hello,

We are glad that the problem was solved.

Regards

You’re welcome!
Have a nice day.

Regards

Hello,

I do not see the problem http://prntscr.com/j5syyo Have you sorted out?

Regards

Hello,

You’re welcome!
Have a nice day.

Regards