Thumbnail picture too large - by pri1234

This topic has 7 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

  • Avatar: pri1234
    pri1234
    Participant
    April 14, 2018 at 22:33

    When you click on a product and it goes to the single product page the main photo thumbnail is the same size of the actual main product photo. Any help on fixing this is greatly appreciated, thanks.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 08:11

    Hello,

    Does it work the same way with default theme like Storefront?
    Have you tried to disable all 3-rd-party plugins?
    Please let us know. Thanks in advance.

    Regards

    Avatar: pri1234
    pri1234
    Participant
    April 16, 2018 at 23:49

    I tried the theme storefront I don’t have that problem. I haven’t added any new plugins, I don’t know what it could be. Your help on this is greatly appreciated. Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2018 at 08:01

    Hello,

    You use an old version of Core plugin, please update the plugin in Appearance > Install plugins then clear cache and check single product page.
    If the problem won’t be solved, please provide FTP access. Also, let us know if you made changes in theme template files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2018 at 08:14

    Also, please set 4 in Theme Options > E-commerce > Single Product Page > Number of slides per view.

    Regards

    Avatar: pri1234
    pri1234
    Participant
    April 17, 2018 at 16:42

    It worked! I did as you said and it all went back to normal. Thank you very much for your help. Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2018 at 06:59

    You’re welcome!
    Have a nice day.

    Regards

  • Viewing 7 results - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.