Hello, @Rodrigo Carlos,

We’ve disabled some cache settings in Theme Options > Speed optimization, to prevent conflicts with your cache plugin. Please clear the cache and check the menu now https://gyazo.com/89c2d60e3ffeab91beac383c4f1bc25b

Best Regards,
The 8Theme Team

Hello Aulakh, Sam,

Thank you for reaching out to us.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please delete all products from the cart, and then record a video of your actions for a better understanding of your request.

Best Regards,
8Theme’s Team

Hello Carneiro,

Firstly, thank you for your kind words and congratulations on the successful installation of our theme on your store. We’re thrilled to hear that you find the theme sensational!

Regarding the issue you’re experiencing with the “Variation Swatches” on the store page, we appreciate the detailed information you’ve provided. It helps us understand the situation better.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

If this doesn’t help, please provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Upon initial review, the issue with the pages mentioned on your website appears to be unrelated to our theme. To confirm or refute this, please navigate to Appearance > Themes > Install and activate the Storefront (default WooCommerce theme). Kindly inform us of the outcome.

Best Regards,
8Theme’s Team

Hello Festigift,

Thank you for reaching out to us with your query.

There are no such settings, unfortunately.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Hello Storee,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Maximiliano,

We appreciate your prompt response.

Please provide correct wp-admin access ( we can’t log in right now https://gyazo.com/02c04b143ea883f7a16c22103c5155c9 ) , and FTP access.

Kind Regards,
8theme team

Hello GrecuN,

Thank you for reaching out to us.

Could you please record a video of your actions and the problem?

Best Regards,
8Theme’s Team

Hello Burak,

You’re welcome!

Loco Translate > Plugins > XStore Core.

Warm Regards,
The 8Theme Team

Hello Ameer,

Thank you for reaching out to us with your query.

Could you please provide an example of the desired result?

Best Regards,
8Theme’s Team

Hello FK Graphics,

Thank you for reaching out to us with your query.

To add more fields such as password and username to your registration form, you will typically need to modify WooCommerce plugin settings.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best Regards,
8Theme’s Team

Hello vjm,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , clear cache and check the result.

3/ Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance > Themes > Install and activate Storefront (default WooCommerce theme) to test this and let us know the result.

Best Regards,
8Theme’s Team

Hello coffeedog,

Thank you for reaching out to us.

We can’t see your screenshot, unfortunately – https://gyazo.com/aab79fd6a24f940e95068e5a13f02c13 Please provide a new one.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. We understand that you are trying to make the hotspot item smaller.

We would recommend adding the next custom CSS code in settings of the element:

.etheme-hotspot-item {
    max-width: 25px;
    max-height: 25px;
}

https://gyazo.com/fa0e9f94b318a35e9c3b79cdf3068fd8

Best Regards,
8Theme’s Team

Hello Ahmed Asaad,

Thank you for getting in touch with us.

1/ About sorting, there is an issue from the Elementor side when IDs were entered, and we already contacted them https://github.com/elementor/elementor/issues/13078 but there is no perfect solution yet.
You can add one more request to our dev team via this page – https://www.8theme.com/taskboard/

2/ https://gyazo.com/dd827fcd5c264bfe2a85a47e066d496e

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team