Hello vjm,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , clear cache and check the result.

3/ Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance > Themes > Install and activate Storefront (default WooCommerce theme) to test this and let us know the result.

Best Regards,
8Theme’s Team

Hello coffeedog,

Thank you for reaching out to us.

We can’t see your screenshot, unfortunately – https://gyazo.com/aab79fd6a24f940e95068e5a13f02c13 Please provide a new one.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. We understand that you are trying to make the hotspot item smaller.

We would recommend adding the next custom CSS code in settings of the element:

.etheme-hotspot-item {
    max-width: 25px;
    max-height: 25px;
}

https://gyazo.com/fa0e9f94b318a35e9c3b79cdf3068fd8

Best Regards,
8Theme’s Team

Hello Ahmed Asaad,

Thank you for getting in touch with us.

1/ About sorting, there is an issue from the Elementor side when IDs were entered, and we already contacted them https://github.com/elementor/elementor/issues/13078 but there is no perfect solution yet.
You can add one more request to our dev team via this page – https://www.8theme.com/taskboard/

2/ https://gyazo.com/dd827fcd5c264bfe2a85a47e066d496e

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Festigift,

Please try to:
– update theme and Core plugin;
– contact support of Elementor plugin.

Best Regards,
8Theme’s Team

Hello, Martijntje,

We appreciate your prompt response.

We would like to inform you that the menu styles you like have been added through CSS code. For instance, you can view the implementation at https://gyazo.com/3604b4b5a744513fa32a6b983a5b9faf As indicated by the code, the color is applied only to the menu with the specified ID and does not affect others. This means you will need to locate where this code was added and make the necessary modifications.
For example, change

#menu-geboortehuys ul .item-link {
    color: #b2666a; 
}

to

.nav-sublist-dropdown a {
    color: #b2666a !important;
}

Best Regards,
8Theme’s Team

Hello Festigift,

We appreciate your prompt response.

You need to use video iframe as mentioned in the description – https://gyazo.com/c5338fef8094381cec38e35a700a6f3e For example –
https://gyazo.com/a710aef39a1c6b1fe8df8dfe2d74e7c7
<iframe width="560" height="315" src="https://www.youtube.com/embed/2BDMGGzimb0?si=BopPF4vc09dup6tr" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

Best Regards,
8Theme’s Team

Hello Festigift,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Duarte,

Thank you for reaching out to us with your query.

Here is a simple CSS snippet that you can use to change the logo image for the mobile:

@media (max-width: 992px) {
    .elementor-widget-theme-etheme_site-logo img {
        content: url('path-to-your-new-logo-image');
    }
}

, change path-to-your-new-logo-image to URL of the desired image.

You can add this CSS to your website by navigating to Theme Options > Theme custom CSS > Global.

Best Regards,
8Theme’s Team

Hello, Martijntje,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Priyanshu,

You are right about the Ajaxify option. Please follow out other suggestions: enable site preloader to hide that effect (Theme Options > General) or try to speed up the scripts loading using cache plugin, improve server speed settings.

Furthermore, we recommend reaching out to the support team of the Elementor plugin for additional guidance. They may offer valuable advice tailored to your specific needs.

Best Regards,
8Theme’s Team

Hello pigeleven,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Priyanshu,

Thank you for contacting us and for using XStore.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

1/ We’ve checked adding products to the cart on your site, and Off-Canvas cart content is opening, this is correct behavior.

2/ Please provide temporary wp-admin and FTP access, we need to check the situation with Buy Now more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Fabrizo Ambrogi,

You’re welcome!

Best Regards,
8Theme’s Team