Hello media_desk,

Thank you for reaching out to us.

Should you have any other questions, please feel free to open additional topics on our forum.

Best regards,
8Theme’s Team

Dear @Aulakh, Sam,

We hope this message finds you well. Should you have any new questions, we kindly request that you initiate separate threads for each inquiry. This will assist us in providing you with more organized and efficient support.

Warm Regards,
The 8Theme Team

Hello Vijith,

We hope this message finds you well.

We would like to inform you that the sections/containers on the pages have their own width settings, which take precedence over global settings. If it appears that the global adjustments are not effective, it is likely that you will need to modify the settings locally for each specific section or container https://gyazo.com/ca65ccc13001361de78f3f164d5d820d

Should you require any further assistance or clarification, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Living Space,

We appreciate your prompt response.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache and let us know if the site works better.

Best Regards,
8Theme’s Team

Dear vjm,

We’ve checked and see that removing from the cart works fine when the parent theme is activated https://gyazo.com/a5afb53f0129b7bc4d5f796d723c95c4
Please check the custom code in your child theme files (temporarily remove code and test the result) to find our what exactly caused the issue.

Best Regards,
8Theme’s Team

Hello media_desk,

We appreciate your prompt response.

There is no problem when the parent XStore theme is activated. It appears that several files have been modified through the use of a child theme, which has been identified as the source of the problem.

We kindly request that you contact the individual responsible for these modifications to address and rectify the current issue.

Best regards,
8Theme’s Team

Hello Razi,

We appreciate your prompt response.

1/ You can contact WordPress / WooCommerce support about this.

Please note that our team is here to provide guidance specifically related to the capabilities of our theme.

2/ Please provide temporary wp-admin access. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Storee,

We appreciate your prompt response.

Here is an example of how the background color for a column can be changed – https://gyazo.com/b0e8a09d1deee0008e810342b9f9051d or for inner sections – https://gyazo.com/db6cf31ea2de5310a3045b9a9c3dedc2

Best Regards,
8Theme’s Team

Hello, petit buur,

We appreciate your prompt response.

Please provide FTP access also (the hosting provider can give you this access).

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Hello Vijith,

Thank you for reaching out to us with your query.

Please read this article – https://elementor.com/help/global-layout-settings/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Vijith,

Thank you for reaching out to us with your request.

1/ There is no such option, unfortunately.

https://gyazo.com/2d0e21f3c7ccea95aae5f6c6d0174e21

.single-product .product_title {
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 1;
    -webkit-box-orient: vertical;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

2/ You can change the font size of product title via single product builder – https://gyazo.com/38702e35557bb6701dbdccebfd519ca0

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Vijith,

Thank you for reaching out to us with your concern.

Please check how it works now. If this is incorrect for you, please let us know what browser you use and provide FTP access.

Best Regards,
8Theme’s Team

Hello veeemart,

Thank you for reaching out to us.

Please update theme and Core plugin first https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , the clear cache and enter your purchase code in XStore Welcome panel.

Once these steps are completed, we would appreciate it if you could provide a detailed description and screenshots of any remaining issues. Additionally, please provide access credentials so we can review your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello brandlessmfr,

Appearance > Themes > Activated XStore child theme.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/request-for-design-updates-on-contacts-and-about-us-pages/#post-407390