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Viewing 30 posts - 54,751 through 54,780 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 14:39

    Hello,

    You can change image size from full to 200×100 http://prntscr.com/jr56aj > http://prntscr.com/jr56ed
    or upload images with required height and – http://prntscr.com/jr5724

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 14:34

    Hello,

    Please see this screenshot – https://prnt.sc/jr54fu

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 14:30

    Please check one more time, because I do not get this error.
    Make sure that your internet connection is fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 14:26

    Hello,

    Could you, please, provide us with temporary wp-admin access in the Private Content area so we can take a closer look?
    You may use Lightshot https://prnt.sc/ or upload images in media library http://prntscr.com/j9yzvr and provide screenshots links.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 14:12

    Theme Options > Custom css > Custom css for mobile:

    .cart-summ:after {
        content: attr(data-items-count);
        position:  absolute;
        top: 0px;
        right: 0px;
        color:  #fff;
        font-size: 10px;
        background: #2F2F2F;
        border-radius:  50%;
        display: flex;
        align-items:  center;
        justify-content:  center;
        min-width:  14px;
        min-height:  14px;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 14:08

    Hello,

    1, 2. Custom css file from css folder in child theme won’t work.
    Please add your custom css code in custom.css file of parent theme OR in style.css file of the child theme.
    2C. Please provide me screenshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 14:01

    Thanks for access.
    Do you face the problems on all products on site or on some particular one?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:59

    Make sure that you added:
    .page-content {
    margin-top: 0px;
    }
    in Global Custom CSS of Theme Options.

    About translation – https://gyazo.com/4b263c13e72431fa2683236f8e4eae60 + https://gyazo.com/c60526eb7dbd8aecc3ed7d2d725dc8b2 = http://prntscr.com/jr4i8c

    Also, this is default content http://prntscr.com/jr4jx6 of the Main sidebar that you can change in Appearance > Widgets. The sidebar can be disabled in Theme Options > Blog Layout > Sidebar position > Without sidebar, Theme Options > Products Page Layout > Layout > Without sidebar. Also, you can disable/enable sidebar in Page Layout settings – http://prntscr.com/jbxuvy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:50

    Hello,

    Please clear cache and check now.
    Also, I would recommend you to contact server admin and ask to check all your files. Looks like some files, for example – functions.php, contain malware code, (that is not contained in theme archive, which can be downloaded on ThemeForest).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:43

    Please remove this margin http://prntscr.com/jr4avz
    and add this code in Theme Options > Custom css:

    .page-content {
        margin-top: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:36

    Thank you too 🙂
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:35

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:34

    Please provide us with link to a product which can be used for tests.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:31

    Hello,

    Please provide us with your site URL and screenshot of the problem.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:25

    In this case, we can do nothing, because the issue doesn’t relate to our theme. We are theme support and we are able to help you only with issues related strictly to our theme.
    You can contact WordPress support about the menu problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 13:15

    Unfortunately, we can’t connect:
    Error: Could not connect to server
    Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 12:52

    Hello,

    You need to do changes in custom.css file of the parent theme OR in style.css file of the child theme. Changes in these files won’t disappear after the theme update.
    Note, we would recommend you to create a backup of your files and database before starting the update process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 12:48

    Hello,

    Please check if this works in the same way with the default WC theme (Storefront).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 12:43

    Hello,

    The fix was included in this update, but we would recommend you to create backup of your files and database before starting update process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 12:32

    Hello,

    Thanks for the topic.
    You can download the child theme here – https://www.8theme.com/download-plugins/ and upload it in Appearance > Themes then activate the xstore-child on site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 12:30
    .page-heading .back-history {
        display: none;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 12:23

    Please add this code in Theme Options > Styling > Custom css > Csutom css for desctop:

    .top-bar > .container {
        max-width: 1300px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 12:22

    We are grateful to you for your kind words!
    Would you mind to rate our product:
    http://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 11:05

    Hello,

    To translate the site, I would recommend you to use Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for woopress theme). For example, http://prntscr.com/jr22ex

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 10:59

    Hello,

    Have you tried to temporary activate a default theme? We are theme support and we are able to help you only with issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 10:47

    Hello,

    Unfortunately, but I do not see changes http://prntscr.com/jr1trq Please check the custom.css file of the parent theme one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 10:30

    You may check your sites via GTMetrix service and follow the recommendations to speed up sites. Here are our main recommendations – https://www.8theme.com/reply/169282/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 10:20

    Have you cleared browser cache? Have you tried to check it from another computer to be sure that it is not the effect of cache? Do you face the problem on all pages?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 10:10

    You need to translate WooPress – 8theme WordPress theme http://prntscr.com/jr1bov , not http://prntscr.com/jr1bgc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 10:04

    1. http://prntscr.com/jr17td
    2. To change any text of theme, you need to use Loco translate plugin. Please check previous screenshots and try to do it.

    Regards

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    Viewing 54,780 results - 54,751 through 54,780 (of 68,231 total)
Viewing 30 posts - 54,751 through 54,780 (of 68,231 total)
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