Forum Replies Created

Viewing 30 posts - 54,751 through 54,780 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 08:13

    If you do not use a cache plugin, only the browser cache should be cleared. Here is an article for the Chrome browser – https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en&oco=1
    On your site, I do not see any problem with the header type http://prntscr.com/jqzqiv + http://prntscr.com/jqzqnl = http://prntscr.com/jqzqq2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 08:08

    Hello,

    Please, temporarily disable Maintenance mode on your site and we will help you.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 08:02

    Hello,

    .order-review .cart_item .variation dd {
        float:  none;
        margin-bottom: 5px;
    }
    .order-review .cart_item .variation dd:before, .order-review .cart_item .variation dd:after {
        display: table;
        content: " ";
    }
    .order-review .cart_item .variation dd:after {
        clear:  both;
    }
    .order-review .cart_item .variation dd p {
        display: inline-block;
        margin-left:  5px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 08:02

    Theme Options > Header Types. Do not forget to clear cache before checking the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 08:00

    Hello,

    Thanks for the topic.
    Your site under maintenance mode. Please disable the mode or provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 07:50

    Hello,

    Please use this code for the WooZone plugin – m8xqWJ_8theme
    Activation is not obligatory for all the other plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 07:48

    Hello,

    Thanks for the topic.
    Yes, it is correct. Also, make sure that the child theme is activated on your site (Appearance > Themes).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 07:44

    Hello,

    Thanks for the topic.
    1. Could you, please, provide us with temporary wp-admin access so we can take a closer look?
    2. Theme Options > General > Header Settings > Top bar text color > Dark.
    3. Provide us with FTP access.
    Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 07:40

    The problem is caused by margin-top value http://prntscr.com/jqzcrp You can change it in Row settings – http://prntscr.com/jqzd5q
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 07:34

    Yes, thanks for the information in the private content. Unfortunately, I do not see username there only link and password. Could you post the username one more time in the Private Content area?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2018 at 07:26

    Hello,

    Thanks for the topic. Please, let me know what username can we use to login.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 16:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 15:47

    Hello,

    Have you deleted “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files, before uploading theme files? If not, open theme folder via FTP and delete the woocommerce folder then upload the new woocommerce folder from the latest theme package (can be downloaded on ThemeForest).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 15:37

    Hello,

    Your problems were caused by this https://prnt.sc/jqp7dn. We have changed it to – https://prnt.sc/jqp7ru If you use a cache plugin the value should be true in another case – false.
    Some your widgets were outdated, so we’ve re-added them in Appearance > Widgets.
    Please check your site now.
    About this problem http://prntscr.com/jqpdxe, you need to check if tmp folder (xstore/framework/inc/really-simple-captcha/) is locked by server.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 15:12

    Hello,

    1. There is no option to show a banner on all pages.
    2. Please give me more details about the problem and provide some screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 15:09

    Hello,

    Do you use latest versions of required plugins? https://www.8theme.com/documentation/xstore/plugins/included-plugins/
    Try to disable all 3rd-party plugins. Let us know if this helps to solve the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 14:32

    Thanks for wp-admin access.
    Ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 14:28

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 13:53

    Ok. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 13:52

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 13:28

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 13:27

    Dear @finecharmingnails,

    The new version of IDstore (4.7) will be fully compatible with Woocommerce 3.4.1.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 13:25

    Hello,

    Ok.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:51

    Contact your hosting provider support and ask them to increase – http://prntscr.com/jqmvog

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:47

    Hello,

    Do you get the same problem with new products?
    About testimonials, try to disable all 3rd-party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:39

    Hello,

    In this case, I would recommend you to contact the plugin author.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:36

    Hello,

    Please provide us with site URL and temporary wp-admin access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:30

    Please disable BWS CAPTCHA plugin. Do you use Advanced cache plugin or similar?
    Provide us with temporary wp-admin and FTP access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:01

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 10:59

    You can use this code:

    .main-nav .menu>li>a {
        padding: 16px 11px;
    }

    Regards

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    Viewing 54,780 results - 54,751 through 54,780 (of 68,187 total)
Viewing 30 posts - 54,751 through 54,780 (of 68,187 total)
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