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Viewing 30 posts - 54,331 through 54,360 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 06:56

    Hello,

    – Does it work the same way with a default theme?
    – Have you tried to disable all 3rd-party plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 06:53

    Hello,

    Do you use some additional plugin to customize the registration form?
    Please check if the registration works with a default theme or do you face the problem with our theme only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 06:46

    Hello,

    Thanks for your topic.
    You can buy the theme on ThemeForest https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546
    We suggest discounts for multiple purchases. Here are our special offers: 

    3-5 sales – 5%

    10 sales – 10%

    20 sales – 15% 
    
30 sales – 20%.
    You may use the 1 license for the 1 dev domain and 1 live domain.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 06:41

    Hello,

    1. Here should be added your links http://prntscr.com/jxg8bm
    2. Go to Appearance > Customize and click on the ‘Site Identity’ tab. Click on the select image button. Then, upload the image you want to use as favicon.
    If this not works, please, check if this works with default theme activated on your site.
    3. You can place custom content below or above the cart/checkout page content. To do this go to Pages > edit cart/checkout page and add the link below or above the cart/checkout shortcode, for example, http://prntscr.com/h1r03c

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 06:28

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 06:26

    Hello,

    Thank you for the topic.
    Please read this documentation https://www.themepunch.com/revslider-doc/main-background/?tab=youtube
    Also, check if this works in the same way with a default theme activated on your site.
    We are theme support and we are able to help you only with issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2018 at 06:23

    Hello,

    Do you use the latest version of XStore Core plugin (1.0.23)? If so, please, provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 16:07

    Hello,

    1. Please update the theme to latest version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    2. You can add this code in Theme Options > Styling > Custom css:

    .et-offer .products-page-cats {
        display: none;
    }

    3. Theme Options > Typography > Navigation > Customize mobile menu links
    4. http://prntscr.com/jx7k2d
    5. Please try this code:

    @media only screen and (max-width: 992px){
    .et-offer .product-title{
    	display: block;
    	white-space: nowrap;
    	overflow: hidden;
    	text-overflow: ellipsis;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 15:28

    Hello,

    Thanks for the topic.
    Looks that Parallax issue is related to Ultimate Addons plugin bug. Try Move with content instead of Fixed option https://prnt.sc/jx77zh

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 15:26

    Try to create a new static block with the button > add it in the top bar area and check. Will the block works in another widget area? Does the button work if you add it on some page directly? Please do these tests.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 15:22

    Hello,

    Please, make sure you have checked all the server requirements before the installation http://prntscr.com/jx72zx
    We can help you with the demo installation, provide us with temporary wp-admin access in the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 15:12

    Hello,

    On your site using latest theme version http://prntscr.com/jx6wbr = http://prntscr.com/jx6wgu
    For further updates, please read our documentation – https://www.8theme.com/demo/docs/royal/#installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
    Also, check the widgets and make sure that you know where every widget is placed because they could be messed up after the update. Do not forget to re-save your Royal options after upgrading the theme (navigate to admin panel > Theme Options and hit Save changes) and Skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:58

    Sorry, but I do not see any problem with the mobile menu – http://prntscr.com/jx6oko Could you, please, describe the issue in more details?
    Try to change “Product categories widget title background color” https://prnt.sc/jx6qn3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:51

    You do not need to edit dynamic.css file, this file is used automatically once you add custom css in Theme Options. If you want to add the code in css file directly, please, use style.css file of the child theme.
    Also, change your code to:

    .header-type-17 .header-top {
         background-color: #f80e0e;
    }
    

    Also I have a question I have WMPL plugin to translate my website what if I want to use a custom CSS file for the translated language child theme how my code should be? and where to add the file.

    – simply add custom css code in style.css file of your child theme. Or do you mean that the custom code should affect not all site but only 1 language?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:42

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:42

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:41

    Thanks. Please provide temporary FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:19

    Hello,

    Looks that Parallax issue is related to Ultimate Addons plugin bug. Try Move with content instead of Fixed option http://prntscr.com/jx65l8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:12

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:11

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:10

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:09

    Please check the translation now https://prnt.sc/jx5yot

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 14:08

    I do not see the problem http://prntscr.com/jx5z55 Is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 13:19

    Hello @temppelinemanta,

    Please check content of top bar widget area or provide wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 13:10

    Hello,

    The credentials to wp-admin panel are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 13:01

    Please update the theme and clear cache. This problem should be fixed after the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 12:46

    Hello,

    The credentials to wp-admin panel are incorrect. Please check them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 12:44

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/legenda/#registration_page
    To edit default theme registration page you need to modify files et-registration.php and theme-functions.php. Make changes in child theme not to lose them after theme update.
    If you need help with additional customization you can contact WP-Kraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 12:38

    Woocommerce widgets (filters) are working only on woocommerce pages (shop and categories).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2018 at 12:29

    We are working on your problem and will give you reply once the reason of issue will be found.

    Regards

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    Viewing 54,360 results - 54,331 through 54,360 (of 68,227 total)
Viewing 30 posts - 54,331 through 54,360 (of 68,227 total)
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