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Urgent Issue: Header dissapeared with Update

This topic has 10 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

luxeweddingshop

Participant

June 18, 2018 at 19:51

I updated to the latest xstore version but my logo, login, payment, social icons have all disappeared. Thanks,

Please, contact administrator
for this information.

#195112 Copied

9 Answers

Rose Tyler

Support staff

June 19, 2018 at 07:49

Hello,

Please try to disable all 3rd-party plugins. If this won’t help, disable “Smart menu” in Theme Options > General > Header Settings.

Regards

#195127 Copied

luxeweddingshop

Participant

June 20, 2018 at 04:37

I did that but that meant I had to remove a menu item.

I tried all plugins apart from the woocommerce ones.

Also do you know why the pink bar appears on this page. I had additional CSS code but it seems to have been over ridden from the update?

https://www.luxeweddingshop.com/product-category/all-jewelry-sets/

#195199 Copied

luxeweddingshop

Participant

June 20, 2018 at 04:54

Also my mobile menu is funky too.

#195200 Copied

Rose Tyler

Support staff

June 20, 2018 at 08:00

Hello,

Is your problem solved? http://prntscr.com/jx137e
Please provide me screenshot of the pink bar which needs to be removed.

Regards

#195207 Copied

luxeweddingshop

Participant

June 20, 2018 at 14:45

The issue got resolved because i turned off the smart menu.

However my mobile menu doesnt go full length anymore.

And please see the image for the pink bar. I had it hidden before and since the update its back and the code I have wont overwrite it.

Here is the link

https://ibb.co/cZah4d

#195270 Copied

Rose Tyler

Support staff

June 20, 2018 at 14:58

Sorry, but I do not see any problem with the mobile menu – http://prntscr.com/jx6oko Could you, please, describe the issue in more details?
Try to change “Product categories widget title background color” https://prnt.sc/jx6qn3

Regards

#195274 Copied

luxeweddingshop

Participant

June 20, 2018 at 17:52

Yes Sorry 🙂 I could have explained more. When you click the mobile menu you cant click any of the social buttons because it bounces back up.

#195293 Copied

luxeweddingshop

Participant

June 20, 2018 at 17:58

Changing that color worked so thank you. Can you take a look at the mobile menu based upon the above and then two other items:

1) Why does my favicon now show?
2) I want to add trust badges to my checkout page, what is the best way to do that?

Thank you,

#195294 Copied

Rose Tyler

Support staff

June 21, 2018 at 06:41

Hello,

1. Here should be added your links http://prntscr.com/jxg8bm
2. Go to Appearance > Customize and click on the ‘Site Identity’ tab. Click on the select image button. Then, upload the image you want to use as favicon.
If this not works, please, check if this works with default theme activated on your site.
3. You can place custom content below or above the cart/checkout page content. To do this go to Pages > edit cart/checkout page and add the link below or above the cart/checkout shortcode, for example, http://prntscr.com/h1r03c

Regards

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